He is in VRBO, AirB&B, & others. REFUSED refund during mandatory fire evacuation states "buy travel "; 1st EXCLUSION on insurance is NATURAL DISASTER. Check where YOUR money is going (& consumers affairs) & AVOID this clown. Hope the 1k was worth it.
We have never had a mandatory fire evacuation. We are sorry you do not agree to the standard cancellation policy. Your cancellation request said you were going to see your grandmother instead of coming to the smoky mountains.