Very are unhappy that our vacation was upended 3 days before our arrival date.
We rented this house very far in advance. We were (3) families traveling from Florida to the Bahamas by private boats. We always rent houses so we can cook our own food and have privacy. Especially during this time of the epidemic.
If I would not have emailed the owner directly with questions about the property we would have traveled to the Bahamas in our small boats and had no place to stay. We were forced to stay in hotel rooms in Old Bahama Bay. There was no privacy, the mini kitchenette was not adequate to cook for 11 people. We had to eat in shifts and wash dishes and utensils so the next group could eat. We had to split one family into a separate hotel room which meant the adults were not with their children during the night.
All of our gear had to be removed from the boats in the marina and carried upstairs to our rooms nightly for fear of theft.
There was no place to be alone and it was a lot of work instead of relaxing.
While the owner was nice enough to find us another place to stay, it was not what we reserved or planned for. We are extremely disappointed. We have used VRBO numerous times for group trips to Colorado, Utah, St. Augustine, and North Carolina.
We wish we would have used the trip insurance we purchased and just requested a refund for this trip. The only reason we went was to not disappoint the children. I would like to be contacted by a VRBO manager at the earliest convenience.