My original intent was to leave a good review with some feedback. Even with some issues I would have recommended to stay here. However, after my latest communication encounter with the owner and the shadiness of taking part of our deposit, my vantage point has changed.
The house was big, comfortable and very clean except the upstairs bathroom. It looked like the cleaners forgot to clean the tub. The kitchen was fully stocked and tons of towels. However, there were a few obstacles. The stove burners didn’t work except two. The oven must be because it took twice as long to cook up some recipes so allow extra time for cooking. The propane tank ran out when BBQing dinner so we had to shift it to kitchen since we were not aware of charcoal that was available to use the other grill. The biggest issue was that the dishwasher was broken. We loaded it up before we headed to the lake for the afternoon and the dishes were not clean and there was water at the bottom. Our hunch was this may have been broken for a bit because we had to do a rinse of the dishes from the cabinet before use as they didn't seem to be fully cleaned.
There were small little things and even these bigger issues didn't bother us and my review would have mentioned them but focused on all the great things. However, our last communication encounter when listing above obstacles and asking if a credit could be issued the response was that part of our deposit was being charged for "breaking house rules". This was quite upsetting because all of the accusations were false.
The claims made in how the house was left were absurd and flat out lies. It was stated that the kitchen was a wreck, the hot tub cover wasn't closed, trash wasn’t taken out and cigarette butts were in the front that required 3 extra hours of cleaning. Of course we can’t prove this since we didn’t document the excellent shape we left the house in. I personally closed the hot tub cover after its last use (and we rechecked it before we left), the kitchen was spotless with all recycling and trash thrown away, every single dish was cleaned, and the only time we were even in the front was going to the car from the house to drive somewhere. Meanwhile, there were about 10 trash bags in the front/side house, which could have very well had disposed cigarettes and to be accused of that among all the other things when we spent a lot of time ensuring everything was in place.
We even reached out on check out rules to en