We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Featuring free WiFi, Jack Guest House offers accommodation in Kota Bharu, 2.5 km from Billion Shopping Centre. Free private parking is available on site.
Some units include a seating area where you can relax. You will find a kettle in the room. A TV with satellite channels is available.
Bus & Taxi Station is 2.6 km from Jack Guest House, while Kota Bharu Mall is 3.1 km from the property. Sultan Ismail Petra Airport is 5 km away.
Cheating again! Property registered twice at TripAdvisor.
To me it is unbelievable. This property is registered twice on TripAdvisor, be aware!!!
After getting a bad review from myself under for the property "JACK GUEST HOUSE" the owner just seems to have blocked the availability of "JACK GUEST HOUSE" for any date so nobody would see the bad review and he obviously registered again on TripAdvisor under "Jack Guest House"! What more does it need as a proof, that Jack is cheating?
What had happened:
We Saw their offer in booking.com for an apartment of 200 m2 at MYR 350 for up to 10 persons (we had been 7). The pictures showing the Deluxe apartment where really nice!
My wife called "Jack" to check on if they would provide towels and bathroom amenities before booking (intended to be done via booking,com). During the call it had been suggested to directly book with "Jack" rather than via booking.com. A big mistake!
We had been asked to pick-up the key from Dynasty Inn in K.B., which seems to belong to "Jack's" Famiy, too. When we arrived there at about 20:00 to pick up the key my wife had been asked by the lady at the reception in Dynasty Inn to pay 100 % before she would get the key for their "Jack Guest House".
When checking the map we suddenly found, that they sent us to Pelangi Apartment, a really horrible apartment building nearby. The lady had not even told us before sending us to a different place!
We went there and called "Jack" to see how he would want to explain what this should be? Jack asked my wife to first check out the alternative apartment and assured us that we would like the offered alternative.
We did so and - to our horror - found out that what was offered to us was totally different from what we had booked):
- NO WIFI
- NO FREE PARKING
- NO TV IN THE ROOMS
- MUCH SMALLER SIZE THAN THE APARTMENT WE HAD PAID FOR (THE SIZE WAS ABOUT 60 - 70 M2 COMPARED TO 200 M2!)
- NO A/C IN THE LIVING ROOM AS WELL AS NOT WORKING IN ONE OF THE 3 BED ROOMS!
- NOT EVEN ENOUGH TOWELS FOR ALL OF US
- MOST OF ALL DIRTY AND KN HORRIBLE CONDITION AS I HAVE NEVER HAD ANY HOTEL OR APARTMENT BEFORE IN MY LIFE
Called "Jack" again and he refused to return us the money and even had the cheat to tell that the replacement was due to the originally booked room had meanwhile been given to some other guest and anyway he would never have sold it at the price he had published on booking.com.
I checked on booking.com on that very evening and the advertised apartment was still shown available at exactly the MYR 350 we had booked it for. Told "Jack" and he said that it had never been advertised at 350. Funny, because even 5 days later he again publishes it on booking.com for MYR 350, however now changed the pictures shown. Free parking and free WIFI are still mentioned, even 5 days later.
Since it had been very late already and we had been a family of 7 we did not have any choice but to stay in this terrible place.
I am staying in hotels and apartments about 80 - 100 nights a year, but - honestly - never ever have I had to sleep in such a dirty and disgusting place.
So dirty, that we showered with our slippers on!
I even thought of reporting "Jack's" behaviour to the police / authorities because to me it looks like there is some systematics behind what happened to us:
Publishing a rate at booking.com for a nice, big and new apartment and after taking 100 % of the payment giving a smaller, dirty old one and refuse to return the payment.
Looked at booking.com we found, that "Jack" even offers double the size (400 m2) at MYR 430 / night (but to us denied he had offered 350 / night, which is easy to proof by the screenshot I made.
Instead I will report to booking.com because I am very sure they do not want to support this kind of cheating.
Visited June 2017
Written 2 July 2017. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Showing results 1-1 of 1
What this rental offers
Location info
Kid friendly
Indoor amenities
Air conditioning
Internet access
Wi-fi and internet
Wi-fi
Parking
Secure parking available
Availability
M
T
W
T
F
S
S
September 2024
M
T
W
T
F
S
S
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
October 2024
M
T
W
T
F
S
S
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
Map
Getting there
Pengkalan Chepa Airport
5.2 km
Narathiwat Airport
71.7 km
Restaurants
Kopitiam Kita
1.9 km
Sun Two Restaurant
3.2 km
Restoran Nasi Ulam Kampung Kraftangan
3.2 km
Restoran Golden City
2.7 km
Attractions
Pasar Besar Siti Khadijah
3 km • Flea & Street Markets
Istana Jahar
3.3 km • Speciality Museums
AEON MALL Kota Bharu
4.4 km • Shopping Malls
Min Fireflies Garden
2.6 km • Nature & Wildlife Areas
Things to know
Check in / out timings
Check in after 3 am • Check out by 12 pm
Cancellation policy
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
50% refund* if you cancel at least 4 weeks before check-in
No refund available once booking is confirmed
About this property
First, check the Availability tab on this page to see if your dates are available. If they are, contact the owner via the Tripadvisor Rental Inbox to confirm availability.
Initially, you may contact the owner via the Tripadvisor Rental Inbox. This inbox is created after you send your first message or booking request to the owner. After you've made your first payment, you'll be able to see the owner's contact information.
This owner will contact you via the Tripadvisor Rental Inbox.
You can send another message via the Tripadvisor Rental Inbox to ask if the property is still available.
For this property, please use a credit card to pay via the Tripadvisor Rental Inbox. Once the owner approves your stay, he or she will send you a quote, which will include payment instructions.
Yes. Payments made via the Tripadvisor inbox are covered by our Peace of Mind Protection.
All bookings are direct with the owner 