We arrived to pick up the keys having e-mailed the "owner" the week before to check everything was still OK having previously got all the necessary details when booking.
On arrival at the offices of P&O Apartments Ltd we were told the apartment was occupied and that it had been overbooked but it was not made clear who was at fault, owner, agent or website..
We were offered an adequate alternative but the location was a long way from where we had wanted and planned to be when booking, This was both inconvenient and costly in taxis to meet up with the others in our party. Without prior notification we had no choice but to accept as it was so late on and we could not check cancellation status or risk finding an alternate ourselves. This has greatly affected my confidence in booking through Trip Advisor again.