Booking the apartment was easy and I liked the payment protection feature. The owners were so accommodating. We arrived from NZ earlier than the appointed check-in time and Amanda and her lovely daughter met us and we got into the apartment straight away. On the other end of our stay, we were also able to arrange to get the keys returned, notwithstanding our 5 am departure. The apartment is nicely furnished and stocked for everything we needed. The grocery store adjacent to the building is very helpful and we were able to cover most of Melbourne by walking from here. There were fireworks visible from our balcony on two nights and in the morning we watched hot air balloons soar over the City skyline. This was a perfect launchpad for our first (& hopefully, not last) trip to Melbourne.