Villa Albatros is a rare treat that surpassed our expectations. The person who manages the house is really an executive concierge who responds to inquiries within minutes. Andreas speaks fluent English, Spanish and German (maybe other languages?), and is kind, courteous, intelligent, and attentive. We opted for the full service package which included a chef, menu planning and all groceries purchased for us! The food service covers an 8 hour span each day and you can choose the hours you want to be covered. In addition to fabulous lunches and dinners, we had beautiful snacks, including fresh made guacamole and salsas daily. The full package also includes a waiter who prepares drinks, serves snacks and meals and clears. The house also comes with a lovely couple who keep the place immaculately clean, take care of the grounds, assist with baggage and move beach chairs to the sand and back whenever guests desire. There is also an alert night watchman who circulates around the property ensuring safety from 8 at night to 8 in the morning. We never felt at risk at all. We were a family group of 12 with young children so we didn't ever leave the property and beach to go on excursions, but if we had desired to do so, Andreas would have arranged transportation and options such as jet skis or catamaran and snorkeling trips. We can't say enough about the quality of friendly care we received from the entire staff. The meals we had were worthy of a 5 star restaurant. The chef accommodated special dietary needs and Andreas worked with me and with the chef to plan incredible menus. Dining is all outdoors on the patio at a gorgeous glass table next to the pool. They provide sand toys and pool toys. The children in our group were continuously happy. The views over the turquoise ocean water are gorgeous from every window. The property has 3 bedrooms in the main house (the master bedroom, bathroom suite and dressing room on the top level is amazing!), 2 adjoining bedrooms in a separate building next to the main house, and a 6th bedroom in its own apartment on the other side of the main house. The configuration allows people to spread out with plenty of privacy. Be aware that you'll want to bring monitors for babies and toddlers since bedrooms are spread out. The living room and dining room inside are quite breathtaking and spacious. They provide a cool retreat if the day gets warm. The house sits on a secluded private road with a guard station at its entry. The nearest hotel was about a 15 minute walk down the beach. The beach has soft white sand and gentle waves suitable for children. Beaches are public in Cancun, but during the week it was very quiet with little activity. The weekend was more active.
We sent a list to Andreas for groceries to pre-stock the house and we agreed on the dinner menu for the first night in advance. There is a Costco about 20 minutes drive away from the house where we requested to do an initial shopping for our week stay. Andreas arranged for a van and driver and accompanied us. After that he took care of all our shopping needs, always checking with us daily for any requests. I recommend paying to have the full service plan he offers because it allows everyone to be free from care. For us this was $320 per day plus the cost of the groceries. This needs to be paid in cash, as well as most of the transportation services, and the security deposit needs to be in cash, as stipulated in the contract, so be prepared to bring lots of cash. The good news is you don't need to rent a car because Andreas will arrange airport transportation and any rides you need while there.
The whole experience is luxurious and you'll never want to leave.