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Very dissapointed with the lack of cleanliness of this cottage. At some point this would have probably been a lovely place to stay...however sadly on our arrival we found the floors had not been cleaned. The gas cooker was dirty and unusable. One of the rings on the top was faulty and the fridge had a horrible smell to it. This house had some beautiful furniture and accessories, however the cleaning had not been
daily upkept and cushions and throws had stains and were grubby. There were a whole list of concerns about this property and the owner offered for the cleaner to come back and hoover at some point through our stay, however in my opinion the whole house needed a deep clean. Broken toys in the garden and cigerette ends( meant to be a no smoking cottage) have put us off returning again. We were offered a little discount for any further bookings at the cottage. We were advised by Skye to ask for a 25 % refund, then we were informed by another member of customer services that we were not going to be entitled to any refund. The lack of cleanliness spoilt the holiday for us adults, however the children thankfully enjoyed the days on the beautiful beaches in the area and the extra meals out we had to purchase whilst not using the cooker! We wont be returning to Springwood cottage and wont be using Skyes cottages either to book further holidays. Very dissapointed in the lack of empathy shown.
Visited August 2017
Written 10 September 2017. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Happiness24343699736
Thank you for your feedback and I am sorry that you encountered some issues at the cottage. We believe the property had been cleaned thoroughly prior to your stay, but had we been made aware of any issues at the start, we would have been happy to send someone round again for you. Whilst we do have a no smoking policy, some people do still smoke outside unfortunately and must have left some cigarette ends outside. These can get missed as there is little time during a changeover to check through the garden. The same applies to the toys as we can only assume a guest may have left toys for others to play with but we cannot guarantee they will be checked each time to ensure they are working; apologies if these were missed. We take great pride in our cottage as evidenced by the excellent feedback we normally receive. I am sorry this was not the experience you had but do hope you enjoyed your stay otherwise.
Written 7 February 2021. This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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What this rental offers
Entertainment
DVD player
Television
Parking
Parking available
Bathroom and laundry
Dryer
Linens provided
Towels provided
Washer
Indoor amenities
Central heating
Internet access
Kitchen and dining
Dishwasher
Freezer
Kettle
Microwave
Cooker
Toaster
Location info
Kid friendly
Wi-fi and internet
Wi-fi
Outdoor amenities
Private yard
Map
Getting there
Knock Intl Airport
67.1 km
Restaurants
Louisburgh 74
3 min
TIA
3 min
Gaffney's Restaurant
3 min
McNamara’s Cafe
4 min
Attractions
Old Head Beach
2.6 km • Beaches
An Bhun Abhainn
5 min • Bars & Clubs
Books@one
5 min • Speciality & Gift Shops
Granuaile Centre and Famine Interpretative Centre
4 min • History Museums
About this property
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