I stayed here for 3 nights (7/24-7/27). Our arrival was a bit crazy, it was a little before 3pm and there were no rooms available. Once rooms started to become available, we got one by one and only two were close by. The receptionist was rude, he seemed overwhelmed. Our room was not cleaned thoroughly; there were hairs in the bathroom and we were given only 1 towel. When we requested more, they gladly brought them to us. Housekeeping staff was friendly as well as the bartenders. Now, the staff at the snack bar were amazing, Salvador especially, he was very friendly and funny, he even took a picture with my family. There were a few other staff members that went above and beyond to make sure were taken care of. We were celebrating an anniversary and they went out of their way to bake a cake for us. Food was satisfactory; the beach was clean. Customer service provided by gentleman at the pool (host) was outstanding as well. My aunt lost a new t-shirt and was not found; my mother forgot a bag with clothing and was not returned but I would definitely go back. Good price for all inclusive, but you only get 2 bottles of water and two beers in the fridge regardless of the number of occupants; if you ask for more, you get charged.
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- Also Known As:
- Samba Vallarta All Inclusive Hotel Nuevo Vallarta
- Samba Vallarta Pueblo Bonito
- Hotel Samba Vallarta
- Samba Vallarta Hotel