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“Not very sure if I will visit again”

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Munnar - Terrace Greens, A Sterling Holidays Resort
Ranked #6 of 14 Hotels in Chinnakanal
Certificate of Excellence
Mumbai, India
Level 5 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Not very sure if I will visit again”
Reviewed 3 April 2012

Over all this is a OK place. Why OK?
1) The staff needs coordination among them and understand thier own process
2) Events team there needs to be more updated
3) Food - The south indian food was amazing... truly liip smacking but the north indian food was below average. Again my opinion... lot of people have different taste
4) Room service : They actually need nagging to get things done. unwashed cups lying outside the room for 2 days... they dont clean the in room kitchens
5) Rooms : 2 rooms apartment 1 room is very small the other one is extra spacious. also given that they were going in for renovation they did not bother to keep things tidy.

Was there on 31st Dec Night 2011, 12 adults and 5 kids (3-6 years) the party they kept was nothing but horrible. Its started in a basement hall... thouroughly cramped place... they did not start the AC untill asked and the music was soo loud that you cannot sit through.

As I said not sure if the staff was new and the management was busy in the clsoure of the resort for renovation in next 10 days (but again this does not mean you give such treatment)
Over all the location is good but needs proper management.. unless someone really recommends me after thier rennovation i would not visit again.

Info:
If you are staying there you ca get some basic stuff just outside the resort... there is a medical shop, a grocsery shop. Govt. Wine shop is about 5-10 mins drive. Dont book cars from resort... just go outside and you will find lots of taxi... they are decent, well mannered and fairly priced. Also if possible do not hire Indica even if 4 people... on the steep slopes you need atleast a logan... a car with good leg space.

Value for money : 4/10

Room Tip: Carry repelents and cream as this is near bushy and between trees. Select room fairly near the entra...
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank IamOpium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Munnar - Terrace Greens, A Sterling Holidays Resort, responded to this review, 8 June 2012
Dear Sir,

Greetings from Sterling Holidays!

We have made a note of your suggestions and would like to say that renovations have taken place at the resort in Munnar. We not only have a new logo but a fully refurnished and renovated resort. Please visit our website to know about the positive changes happening at Sterling Holidays.

We feel obliged for your words of appreciation over our South Indian food which you’ve taken quite a liking to. We have made note that the North Indian food needs improvement and will have this message passed onto the Chef at the resort.

Please be assured that the next time you plan a holiday with us; it will be even more enjoyable and memorable.

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
  • English first
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English first
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 March 2012

stayed for 1 week the place is nice and beautiful, clean.. the food is decent and has a peacefull stay.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Benazir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellary, India
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 February 2012

i had booked this hotel through a agent. i had paid every thing for 2 days stay before hand. i had a slip mentioning package for 2 days including food and laundry. this was brought to the notice of receptionist prior to check in. but on the day of check out receptionist MR.BALA(very arogant and ruthless fellow) asking me to pay food bill. he has started speaking abusive language. when i called hotel manager. he was also stating same thing. i was not worried abt money. being a doctor i was worried about my self respect. manager was not even tried to clarify this matter from the agent. after enquiring with a agent (after 30 min) manager called me inside and says "sir we are sorry the reciept which we got from agent is wrong, you have paid every thing, we will not repeat such things to any of our guests". though discourtacy is not a legal offence, can any body help me to fight this issue legally so that atleast other persons will get benefit. what excuse shall i give to my kids (6yr & 1yr old) who were waiting for me for about 90 min outside? still today my elder kid is asking the incident and says" papa we will stay in our house , people in the hotel are very bad". i request the hotel management to change persons like BALA and manager. i request i my friends that before entering this hotel clarify everything from the manager. other wise you may also face similar incident.

Room Tip: think before booking. read all reviews and come to conclusion
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
27 Thank drshekappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Munnar - Terrace Greens, A Sterling Holidays Resort, responded to this review, 8 June 2012
Dear Madam,

Greetings from Sterling Holidays!

We are extremely concerned about the experience you have undergone. Our apologies for the same. We have taken a serious view of this incident and will be taking steps to ensure that such behaviour is not repeated. We have also sensitized our staff in this regard.
Assuring you that your next experience with us will be one will meet your expectations.

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 February 2012

Don't have words to describe the terrible place! Stayed for 6 nights and food was horrible. There were lizards in the heater and no swimming pool was there and electricity was cut off every evening!! The drivers of taxis are rude and staff was ruder and waiters are foolish and cook is horrible. Magician is good!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank karanmihirpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Munnar - Terrace Greens, A Sterling Holidays Resort, responded to this review, 8 June 2012
Dear Sir,

Greetings from Sterling Holidays!

We would like to let you know that we have made note of your complaints. You will be glad to know that our resort in Munnar has undergone extensive renovation since your last visit. Please do visit our website and take a look.

Assuring you that your next experience with us will be one that will meet your expectations.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 January 2012

The resort is under renovation and the rooms are not in a good state at present, mainly in terms of cleanliness. However, we stayed in one of the renovated rooms and of the rest of the resort becomes like that, then it should be very good.

The location is quite good as it is away from the town of Munnar and is surrounded by tea gardens all around. However, the service is not good. The staff is not interested in what the customers want.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VAman_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Munnar - Terrace Greens, A Sterling Holidays Resort

Property: Munnar - Terrace Greens, A Sterling Holidays Resort
Address: Chinnakanal 685612, India (Formerly Sterling Holidays Green Vistas Munnar)
Region: India > Kerala > Idukki District > Chinnakanal
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Chinnakanal
#4 Luxury Hotel in Chinnakanal
#4 Family Hotel in Chinnakanal
#4 Spa Hotel in Chinnakanal
#5 Romantic Hotel in Chinnakanal
Price range (per night): ₹ 3,992 - ₹ 9,850
Hotel Class:4 star — Munnar - Terrace Greens, A Sterling Holidays Resort 4*
Number of rooms: 125
Official Description (provided by the hotel):
Terrace Greens is nestled within undulating hills in the quiet village of Chinnakanal, some 18 kms from the hustle and bustle of Munnar town. The resort is located high above the Munnar town with splendid views of the Anaiyirangal Dam, tea gardens and surrounding forests. ... more   less 
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Also Known As:
Sterling Resorts Munnar Hotel Chinnakanal
Sterling Resort Munnar
Sterling Hotel Munnar
Munnar - Terrace Greens, A Sterling Holidays Resort Kerala/Chinnakanal, India

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