i had booked this hotel through a agent. i had paid every thing for 2 days stay before hand. i had a slip mentioning package for 2 days including food and laundry. this was brought to the notice of receptionist prior to check in. but on the day of check out receptionist MR.BALA(very arogant and ruthless fellow) asking me to pay food bill. he has started speaking abusive language. when i called hotel manager. he was also stating same thing. i was not worried abt money. being a doctor i was worried about my self respect. manager was not even tried to clarify this matter from the agent. after enquiring with a agent (after 30 min) manager called me inside and says "sir we are sorry the reciept which we got from agent is wrong, you have paid every thing, we will not repeat such things to any of our guests". though discourtacy is not a legal offence, can any body help me to fight this issue legally so that atleast other persons will get benefit. what excuse shall i give to my kids (6yr & 1yr old) who were waiting for me for about 90 min outside? still today my elder kid is asking the incident and says" papa we will stay in our house , people in the hotel are very bad". i request the hotel management to change persons like BALA and manager. i request i my friends that before entering this hotel clarify everything from the manager. other wise you may also face similar incident.
- Official Description (provided by the hotel):
- Terrace Greens is nestled within undulating hills in the quiet village of Chinnakanal, some 18 kms from the hustle and bustle of Munnar town. The resort is located high above the Munnar town with splendid views of the Anaiyirangal Dam, tea gardens and surrounding forests. ... more less
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- Also Known As:
- Sterling Resorts Munnar Hotel Chinnakanal
- Sterling Resort Munnar
- Sterling Hotel Munnar
- Munnar - Terrace Greens, A Sterling Holidays Resort Kerala/Chinnakanal, India