We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good property but managed poorly”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Mountain Club Resort
Ranked #5 of 14 Hotels in Chinnakanal
Certificate of Excellence
New Delhi, India
2 reviews
“good property but managed poorly”
Reviewed 9 January 2012

There are very few cottages with a lakeview. Inspite of repeated reminders before arrival, the reception staff had no record of our request to give our two families cottages with lake views. Fortunately our cottages were near the reception area and we were spared from testing our amateur mountain climbing skills that some others guests, many rather pot-bellied, had to painfully demonstrate to get to their food. The pool is for the brochures. How can you possibly have a pool in a hill station without any heating? The food is average and I suspect caters to the largely chole bhature, manchurain noodle loving folks with big wallets and tummies to match. The electricity kept playing hide and seek through out our stay. Maintenence had to be called in a number of times to repair basic stuff in the cottages. The property is showing it's age. The manager was on vacation and his back up absent. So there was really no one in charge. The staff are diligent but poorly trained.
The only redeeming feature other than the lovely location, beautiful weather and clear skies was the fireplace. The charges to bring the it to life were extra but well worth.
If you are thinking of staying in this resort, I suggest you practice yoga in advance. It will give you both the physical fitness and patience that you will need in abundance if you are looking to enjoy your vacation. Good luck!

Room Tip: Ask in writing for a lake view cottage near the recption area.
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Admitkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

405 reviews from our community

Traveller rating
    182
    136
    55
    16
    16
See reviews for
199
130
1
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • German first
  • Italian first
  • Any
English first
New Delhi, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2012

Checked into Family Villa - rooms are small with very basic amenities.2 rooms of which one is with attached bath but only 1 hand towel in each bathroom. Beds are v small - not good if you are travelling with a small baby. Do not ask for a cot bed for your baby coz you will get a new born crib for it or an unstable metal bed. 2 bottles of mineral water only for a family of 4 (xtra bottles are chargeable),room service and housekeeping clearance is very slow, cups, plates etc are not cleared on time..constant calling to remind them of clearance. Duties/responsibilities of Housekeeping and Room service not clearly defined. Mosquito repellent available on request only.

Location of the property and the view of the lake is v picturesque, staff was very prompt with the 'Doctor on Call' service and were able to get our prescribed medicine for the baby quickly.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ishan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2011

It was great to be at the resort which although a little far away from the munnar town through the curvy hilly roads that made my wife a lil road sick was good enough when we landed there. The hotel was very kind to rearrange our complimentary dinner with the lunch on the next day. The dinner had some traditional music band playing while the dinner was in progress. I was little upset with the promised so called "Candle light dinner" which according to them was just placing a candle on the table....

Apart from that, I had a nice family cottage and the restaurant used to call reminding me about my dinner before they closed to avoid disappointment !!

Would recommend to others.

Room Tip: Take rooms near to the reception.. they are on the higher side of the mountain and you might get the...
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoeb_surya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clara, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2011

The resort provides terrible services at snail pace. You would need to call the staff every moment after you check into the room. The bathroom was awfully equipped, no showers. The staff took 3 hrs to mend it which required constant calling. Very expensive, as they would be charging you for everything. The cottages are too closely constructed with no room for personal space and with hotel staff constantly roaming around till late hours near the rooms. The location and aura of the property is picturesque, but scary at the same time, as the property does not have adequate security, about which many visiting guests complained too.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fly_andromeda26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 December 2011

It was a pleasant stay in green mountains. Resort is spread over a mountain for better view higher elevation villa to be opted. Staff is very good, they also provide sight seeing thru local travel agent, food quality is good, excellent location and relaxation. They have nice recreation facilities. Its far from Munnar but worth staying there. They also arrange for airport pick up on chargable basis. Nearest airport is Cochin.

Room Tip: Select higher elevation villa facing towards main road
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tejendra_gohel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Chinnakanal
15.6 km away
Munnar Tea Country Resort
Munnar Tea Country Resort
#3 of 14 in Chithirapuram
869 reviews
3.6 km away
SpiceTree Munnar
SpiceTree Munnar
#1 of 14 in Chinnakanal
433 reviews
15.6 km away
Parakkat Nature Hotels & Resorts
Show Prices
Show Prices
Show Prices
15.7 km away
The Leaf Munnar
The Leaf Munnar
#2 of 14 in Chithirapuram
488 reviews
0.4 km away
The Siena Village
The Siena Village
#4 of 14 in Chinnakanal
589 reviews
14.6 km away
Chandys Windy Woods
Chandys Windy Woods
#1 of 14 in Chithirapuram
949 reviews
Show Prices
Show Prices
Show Prices

Been to Mountain Club Resort? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Mountain Club Resort

Property: Mountain Club Resort
Address: Chinnakanal Suryanelli Rd, Chinnakanal 685612, India
Phone Number:
Region: India > Kerala > Idukki District > Chinnakanal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Chinnakanal
#3 Luxury Hotel in Chinnakanal
#3 Spa Hotel in Chinnakanal
Price range (per night): ₹ 7,106 - ₹ 12,274
Hotel Class:4 star — Mountain Club Resort 4*
Number of rooms: 50
Official Description (provided by the hotel):
Mountain Club, Munnar is the best and finest luxury resort in the evergreen mountains of Munnar, Kerala, and India. It is located on a quite hillside in a small hamlet called Chinnakanal. From the early days of the 18th century, Munnar has been the favorite holiday destination of the erstwhile royal families, celebrities and nobles from India and abroad. The mesmerizing natural beauty and the weather is really unique. Mountain Club, Munnar is a real tribute to a typical type of architecture which is prevalent in the hill stations of Kerala. The exterior walls made from pure stone and the typical Kerala roof tiles provides the rustic look. . Surrounding the resort are extensive tea gardens and mountains with nature trails. Exclusive Food and Beverage outlets, conference halls, meeting rooms and a host of recreational facilities matching first class standards is available to make your holiday a truly amazing experience. Mountain Club, Munnar has many firsts to its credit. Each of its cottages contains a cozy and spacious living room and a bedroom. For those who are traveling with families and friends, we have two bedroom cottages, which have a living room as well. Every cottage is equipped with a fire place. Needless to mention, we have provided all amenities in our cottages. Take a dip and laze around the one and only swimming pool in Munnar. The resort has the largest conferencing facilities in Munnar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelGuru and Agoda so you can book your Mountain Club Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mountain Club Resort Kerala/Chinnakanal, India

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing