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All reviews the cottages home away from home living room tea estate big group first floor big balcony entire villa large screen tv view from the balcony breakfast and dinner the ground floor food quality family and friends great property snow covered mr amit
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Reviewed 7 December 2020

It was an amazing experience at Norwood Green Resort.The rooms and washrooms were clean, all the amenities were provided. There is a setup for bonfire as well, you can ask the staff for the same .You can enjoy the bonfire with the some music (music player is provided by them).The food was great.The staff was very polite and helpful.The view from the balcony was just mesmerising. We enjoyed our stay thoroughly!

Date of stay: December 2020
    • Rooms
    • Cleanliness
    • Service
Thank gargurva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karan grewal, Owner at Norwood Green Resort, responded to this reviewResponded 9 December 2020

Dear Guest,

Greetings from Norwood Green Resort!!!

Thank you for taking your time to share your review about us. We are delighted to know your positive feedback of the hotel and its services. Our endeavour always remains to offer the very best to all our guests and we are elated with your positive stay experience. Your compliments about our associates in particular, delight me and gives me great pleasure to share it with the team. Your feedback is greatly encouraging and will motivate our team to do even better.

Best Regards
Mayuri Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2020 via mobile

Excellent service by Raman it was dam good Raman Alys ready to hep us his displane it was good thank so much Raman you make me now regular customer ☺️ stay blessed we enjoyed a lots and views was so good now one of my fev place

Date of stay: December 2020
Trip type: Travelled as a couple
Thank 313gitac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karan grewal, Owner at Norwood Green Resort, responded to this reviewResponded 9 December 2020

Dear Guest,

Greetings from Norwood Green Resort!!!

We are pleased that you have had wonderful experiences at Norwood Green and that you were impressed by the service and the facilities. Truly our associates are our biggest strength and it’s heartening to hear them doing so well and ensuring every guest who stays with us leaves with an experience to remember.We shall personally pass on your regards to the Mr. Raman.

Warm Regards
Mayuri Gupta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2020 via mobile

An absolutely wonderful experience. The staff, the view, the villas, the service, the food, the rooms, I can honestly go on and on about how lovely my stay at Norwood was. I am not someone who likes to visit the same hotel twice, I generally try to cover 2 hotels (any kind of accommodation) even if it’s in the same city but first time I felt that I would never stay anywhere else when I visit Palampur and not only Palampur, I would suggest if you have your own transport then the people planning to travel to Bir, McLeod Ganj, Dharamshala, basically anything within 50 km radius of Norwood/Palampur should at least spend 1 night here. Should not be missed! I WISH I HAD WORDS WHICH WOULD DO JUSTICE TO THE EXPERIENCE.

Date of stay: December 2020
Trip type: Travelled with friends
Thank PearlS812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karan grewal, Owner at Norwood Green Resort, responded to this reviewResponded 3 December 2020

Dear Guest,

Greetings from Norwood Green Resort!!!

Thank you for choosing to stay at Norwood Green Resorts, and we appreciate you took out time to share feedback on your stay. I am glad to know that you enjoyed your stay at the hotel and liked the facilities, ambiance, and food. The team members are happy to read your kind words of appreciation which will certainly encourage us to continue to walk that extra mile to delight all our guests. We look forward to welcoming you back hoping you return soon!

Regards
Norwood Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2020

We visited Norwood Green Resort in October 2020 - yes in these times of COVID.

Here are some of the reasons after talking with their helpful and informed reservations person - Hema. It is not a typical hotel, but a resort right on a tea estate, and the place has a lot of open air, no recycled ac ventilation, but fresh natural setting of a tea estate.

We were skeptical about the sanitization, but with the detailed description of the sanitization procedure - it was satisfactory. Hema told that the room is sanitized by internal cleaning staff, they are using sprays, foot covers, gloves, masks and taking all the precautions.

We saw this happening from Day 1 onwards - so the level of trust went up immediately!

Let me start by talking about the drive, the room/cottage and food, family comforts and Sanjay Kumar & Sanjay Shah.

The drive from Delhi in long - but with the love of driving, it will not be a typical mountain drive with narrow roads or deep gorges. Palampur is not even 500 KM from Delhi - but with the construction happening on NH44 - it causes a lot of delays. The mountain part is very comfortable, with 2 lane driving and smooth curves.

The cottages are individually standing, and in-fact they are actual homes with parking lot, 4 rooms, a living room, open verandah and staircase for the rooms upstairs...but these are not Bed & Breakfast..

The room we took was very spacious even with an extra bed, fitted with large screen TV, 2 large closets, very spacious bathroom and amazing high ceiling. We took the 1st floor room with a huge balcony in Cottage #4. The balcony is the highlight of the room, and it is very large, covered and has amazing views of the valleyed tea gardens below and the Dhaulahar mountains on the right side. Amazing beauty. See the pictures.

The kids were playing daily in the tea garden, with their various finds in the valley and doing what kids do best...the tea bushes were not trimmed, but it was not a deterrent for the kids to spend at least 2 hours daily in the tea garden. We were also part of their daily adventures, with a good hike and walk - it was very refreshing. Palampur itself is very quiet and serene. Every empty space has a tea garden...no wonder it is called the Tea Capital of North India.

We had every meal in the spacious balcony! Right from the 1st night's dinner to the breakfast on the day of check-out. The best part is that there are no fixed timings for breakfast, and you can order in advance thru your assigned butler. Yes, each cottage has an assigned butler. He will take care of all your requirements, brings your meals to the room or dining room where ever you prefer to eat. Our butler was Sanjay Kumar and he was very polite, and efficient. He was always in a mask and wearing gloves.

Food quality was amazing, right from the paneer dishes, the poha, vada's, idli's, upma, parantha, puri, bhature, choley, dal, naan, Chinese and believe it Italian (one of the best cannoli & red sauce pasta) .... Amazing taste that is not dripping with oil or too spicy. Breakfast was complimentary - and it had the best variety to select from, served hot right in our balcony.

Before I end my review, another Sanjay made and took personal interest in our comfort at the resort - Sanjay Shah, the Operations manager. Mr. Shah was persistent in calling every couple of hours - and checking our status in terms of arrival. He was personally present daily in asking about our stay and if he could make anything better. A matter of fact - we extended for 1 extra night, as it was so comfortable in the cottage and the serene peaceful sights and sounds in Palampur.

Thanks to Mr. Shah, it was a memorable stay and felt as if Norwood was a home away from home.

Room tip: We stayed in Cottage #4 with Balcony - get that room for the best views.
Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank TravellerPetals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karan grewal, Owner at Norwood Green Resort, responded to this reviewResponded 5 December 2020

Dear Guest,

Greetings from Norwood Green Resort!!!

It was wonderful to have you stay with us.Thank you for choosing Norwood Green resort during your recent stay, Also we feel privileged that you have taken out time to write such high rated and detailed review on Trip Advisor.

Nothing inspires us more than receiving such encouraging feedback from our wonderful guest like you.We appreciate your kind comments about the location, property, covid precautions, food, staff and services.

We feel fortunate to have a wonderful team who do all they can to make our guest experience special and unforgettable. The team is "Over the Moon" and delighted to know that they lived up to your expectations.

Once again thank you for recommending our hotel.We look forward to the opportunity of welcoming you back soon.

Regards

Mayuri Gupta
Norwood Green Resort

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Reviewed 2 November 2020 via mobile

Booked this hotel after reading reviews online. The place is awesome. Staff is so polite and cooperative that they will make you feel like home. Quality of food is like home made. Wonderful view from the big balcony of the room. Only one addition of intercom is required. Lastly special thanks to Sanjay ji for such an amazing hospitality. Will definitely recommend this hotel.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank 583amitm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karan grewal, Owner at Norwood Green Resort, responded to this reviewResponded 3 November 2020

Dear Sir,

Greetings from Norwood Green Resort!!!

We are pleased that you have had wonderful experience at Norwood Green and that you were impressed by the service,facilities, ambiance, and food. Truly our associates are our biggest strength and it’s heartening to hear them doing so well and ensuring every guest who stays with us leaves with an experience to remember.
I shall personally pass on your regards to the Mr. Sanjay Shah and entire staff. We eagerly anticipate your next visit.

Warm Regards
Mayuri Gupta
Norwood Green Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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