A genuine mistake was made with the booking. We asked if there could be some consideration given....we were told no way. Thanks very much for your understanding and compassion. A lovely 40th wedding anniversary surprise ruined. A great example of how to not look after your customers. If I could give a zero I would. Happy to take the money. Easy money for doing nothing!!!!!! We have travelled the world and never been treated so badly.
We went there over the weekends to stay away from busy city. This gorgeous place is located on Tamborine mountain so it only took us 20mins to drive there. They have really good view up high that you can actually see Gold Coast buildings and everything up high. The food there are high standards and the service were very nice. Both my husband and I loved there. Definitely going there again soon! Strongly recommended for people who want to have a quite and private time away from busy working!
Beautiful location, the perfect place to retreat to for a few days of R&R. Loved the delicious and beautifully presented breakfasts with a spectacular view. Even though it was autumn, I took full advantage of the tree house plunge pool which would be so refreshing on a warm summer's day. The dual balconies provide two lovely spaces in which to relax, read, and nap. Really enjoyed the spectacular spa/bath tub and the view across the pool and through the trees. The only thing missing was a little kitchen - it would have been lovely to be able to prepare our own lunches or dinners to avoid going out and just enjoy the sanctuary.
My husband and I were looking forward to our stay here for our belated wedding anniversary. We had a Treehouse Villa with a plunge pool. From the moment we entered our room it was a disappointment. The room was dirty and dusty with cobwebs and dead insects everywhere. The spa bath was mouldy and in need of a really good clean. The plunge pool had dead leaves on the bottom of it and green slime in the pool steps and too cold to swim in. There was no phone in our room to contact reception to inform them of our concerns. The restaurant has amazing views and the food is lovely, but limited selection and pricey. Restaurant staff are friendly and dinner service was excellent. Sadly the accomodation facilities don’t warrant the 5 star rating.
A beautiful present from my partner for my 50th birthday, we arrived on a lovely afternoon just before a storm rolled in so we got all aspects of this mountain retreat, a most beautiful room awaited us very clean and romantic well appointed and decorated comfortable bed and glorious bathroom only uncomfy thing really was the lounge was a bit hard, the staff were utterly awesome so lovely and could not be more accommodating Wendy the manager was a delight, Rochelle at reception superb, beautician Rosalea also a delight. Mitchell our barman lovely and Mariano our Matre D a credit to them. All in all a wonderful experience and would happily go back anytime, the Vue 175 restaurant superb, meals delicious breakfast superb.
