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pptuck
Brisbane, Australia

Will never stay here

1.0 of 5 bubblesReviewed 5 Jul 2019
A genuine mistake was made with the booking. We asked if there could be some consideration given....we were told no way. Thanks very much for your understanding and compassion. A lovely 40th wedding anniversary surprise ruined. A great example of how to not look after your customers. If I could give a zero I would. Happy to take the money. Easy money for doing nothing!!!!!! We have travelled the world and never been treated so badly.
Date of stay: July 2019
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
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Reviews (228)
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2 - 7 of 228 reviews
Reviewed 1 July 2019

We went there over the weekends to stay away from busy city. This gorgeous place is located on Tamborine mountain so it only took us 20mins to drive there. They have really good view up high that you can actually see Gold Coast buildings and everything up high. The food there are high standards and the service were very nice. Both my husband and I loved there. Definitely going there again soon! Strongly recommended for people who want to have a quite and private time away from busy working!

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Sally Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2019

Beautiful location, the perfect place to retreat to for a few days of R&R. Loved the delicious and beautifully presented breakfasts with a spectacular view. Even though it was autumn, I took full advantage of the tree house plunge pool which would be so refreshing on a warm summer's day. The dual balconies provide two lovely spaces in which to relax, read, and nap. Really enjoyed the spectacular spa/bath tub and the view across the pool and through the trees. The only thing missing was a little kitchen - it would have been lovely to be able to prepare our own lunches or dinners to avoid going out and just enjoy the sanctuary.

Room tip: Definitely splurge for the treehouse - private plunge pool and very secluded.
Date of stay: April 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ntawali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2019 via mobile

My husband and I were looking forward to our stay here for our belated wedding anniversary. We had a Treehouse Villa with a plunge pool. From the moment we entered our room it was a disappointment. The room was dirty and dusty with cobwebs and dead insects everywhere. The spa bath was mouldy and in need of a really good clean. The plunge pool had dead leaves on the bottom of it and green slime in the pool steps and too cold to swim in. There was no phone in our room to contact reception to inform them of our concerns. The restaurant has amazing views and the food is lovely, but limited selection and pricey. Restaurant staff are friendly and dinner service was excellent. Sadly the accomodation facilities don’t warrant the 5 star rating.

Date of stay: March 2019
Trip type: Travelled as a couple
1  Thank BnDC8285
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2019 via mobile

A beautiful present from my partner for my 50th birthday, we arrived on a lovely afternoon just before a storm rolled in so we got all aspects of this mountain retreat, a most beautiful room awaited us very clean and romantic well appointed and decorated comfortable bed and glorious bathroom only uncomfy thing really was the lounge was a bit hard, the staff were utterly awesome so lovely and could not be more accommodating Wendy the manager was a delight, Rochelle at reception superb, beautician Rosalea also a delight. Mitchell our barman lovely and Mariano our Matre D a credit to them. All in all a wonderful experience and would happily go back anytime, the Vue 175 restaurant superb, meals delicious breakfast superb.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Samantha H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2019 via mobile

What a lovely setting. Hard to fault this place but my god is it expensive.!
Our room was nowhere near 5 star rating. The room rack rates will make your knees tremble. The food is superb but again over the top in price. The views are to die for. Overall nice but not even close to 5 stars. This resort is poorly marketed with limited options however a lovely venue.
Will we be back?
Maybe just a day trip with pool snacks and drinks. (Glass of bubbly $14 and $10 for a beer) I know that does stretch the imagination.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank clivehaddow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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