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Reviewed 7 August 2018

We stayed in Sandy Bay, but took our snorkel gear to West Bay to find a place to hang out for the day. Took a chance on Infinity Bay and got the "local" day pass for $15 a person. A little steep we thought, but had access to entire resort which turned out to be nice. We found a couple of lounge chairs under palm trees and hung out. Met friendly people and had some great food. The highlight though, was how close the reef was from the beach. Excellent snorkeling within just a short swim from the beach - all the while having a great white sand beach to hang on. Close proximity to all the resorts and restaurants along west bay.

Stayed: July 2018, travelled as a couple
4  Thank wraith75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 30 August 2018

Dear wraith75,

Thank you for sharing your kind comments about your experience at our facilities and beach.

We are ecstatic to know that you had such an amazing time snorkeling and were able to enjoy our beautiful beach; visiting West Bay for at least a day is an absolute must while staying in Roatan Island, its clear water, white sand beach and amazing reef life make West Bay one of the best spots on the island.

We hope to have the pleasure of serving you again.

Regards,
Rick Kolinsky

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Reviewed 2 August 2018

My husband and I just returned from our 2nd trip the Roatan, Honduras, where we stayed at Infinity Bay Resort. We took a taxi $40 for 4 people from the airport so we could stop at Eldon to shop for groceries. Our condo was on the first floor with a pool and garden view. It was amazing we felt like we were in the jungle. We rented through VRBO.com. The Beach at West Bay is rated 5th in the world for beaches and the Diving and Snorkeling is rated 2nd in the worlds because the whole island is surrounded by a coral reef. Worth the stay!

When we arrive Carlos Zelaya greeted us at the door. Our room was not ready so he took care of our luggage and we headed to the beach for a drink. When our room was ready he took our luggage to the room. During the week he took care of all our needs at the beach. He even recommended several activities for us to do during the week. We were just blowing away with staff friendly, helpful and we alway felt safe.

Our Water taxis drive was Enrique he is awesome.

Room Tip: Chose the 1st or 2nd floor no elevator
  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Debra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 29 August 2018

Dear Debra G,

Thank you for staying at Infinity Bay Spa & Beach Resort!

We always look forward to making our guests feel welcome and pampered, and we are happy to know that you enjoyed the condo you stayed at very much; the stainless steel appliances and mahogany wood cabinets make a beautiful kitchen to cook at and share your meals with your friends and family.

We are very proud of our beach and everything that we do to protect the environment and the reef.

Thank you for sharing your great comments on our staff, we will congratulate Carlos Zelaya and Enrique for going the extra mile in making your vacation memorable.

It would be a pleasure to host you again!

Sincerely,
Rick Kolinsky

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Reviewed 31 July 2018

My husband and I just got back from our annual 1 week getaway trip this summer. By recommendation, we chose Infinity Bay in West Bay, Roatan. We couldn't have been more pleased with our trip. The beach at Infinity is by far the best stretch of beachfront in West Bay, the menu is the most extensive and everything we had on it was Delicious! Trust me, we had at least 1 if not 2 meals a day at La Palapa because of the food. We walked down the beach and took water taxi's to West End to try other places out but nothing compared.

As far as the staff of Infinity goes, everyone was extremely kind and welcoming. We even made some long term friends along the way, Carlos and Denin at La Palapa are hands down the most easy going, friendly and welcoming guys around. Every night we'd spend some time at La Palapa just to catch up with them and share some laughs. There are 2 servers that I'd hug everyday as well, JJ and Maria Jose. These two ladies always had a smile on their face and laughs to share. These 4 people made each day with laughs and stories with us.

All in all, I can say our friend who recommended Infinity Bay deserves a shining star. He knew what he was talking about and I'm glad we took his advice. The staff was amazing, the hotel grounds are gorgeous and tropical, the beach is to die for, the menu is the best and we couldn't be happier.

  • Stayed: July 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Beachin8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 28 August 2018

Dear Beachin8,

Thank you for taking a few minutes of your precious time to let us know about your recent stay with us.

Offering a brilliant resort experience to our guests is our passion and we are delighted to know that this was the case for your stay, we will happily congratulate our staff for their excellent service provided, especially to Carlos, Denin, JJ and Maria Jose, we are happy to have them in our team.

We are pleased that our facilities and food exceeded your expectations, cannot compare the white sandy beaches we have here in West Bay, and the reef that is 5 minutes away from the resort.

We look forward to welcoming you back in the near future and please pass our appreciation to your friend as well for recommending us.

Regards,

Rick Kolinsky

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Reviewed 28 July 2018 via mobile

Enjoyed a 4 night stay at IB June 14-18th in a 3rd floor 3 bedroom condo with partial ocean view. What you see is what you get at this resort with such gorgeous surroundings. The staff were very friendly and accommodating and the food was very good. I would give IB top marks had it not been for distasteful incident. I will write a separe review regarding it. Apart from that, the location is gorgeous, the amenities and staff superb. I would return had it not been how management handled the incident.

Stayed: June 2018, travelled with family
2  Thank Sandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

My family stayed here for one week. We absolutely love the staff, Luis did a great job welcoming us during check-in. Juan was incredible security officer at the beach that we fell in love with - funny, great sense of humor, and big part of our stay. Marie served us with compassion and fun during breakfast each morning.

The grounds and facilities were very clean and swimming pool was awesome! Truly a paradise.

Lastly, we attended Sunday morning 10 AM church service on third floor - R Church. They made us feel very welcome and they have much love and compassion for the community. Highly recommend everyone to attend this church service!

Stayed: July 2018, travelled with family
3  Thank GrandTour686277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this reviewResponded 27 August 2018

Dear Guest,

Thank you so much for taking the time to write such a great review from your stay at our hotel.

We are glad that you had an outstanding and wonderful time in Roatan Island and it is great that you felt welcome and pampered by our staff, we will definitely praise Luis and Marie for such great service, and Juan for making you feel secured and making your stay memorable.

We are also pleased to see that you enjoyed the Sunday church service hosted at Infinity Bay, R Church is filled with great people.

Thank you again and we hope to see you again soon.

Sincerely,
Rick Kolinsky

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