The crew was outstanding and the boat we had was fairly new, 2 nice ladders for faster boarding. I asked at the start if I could have assistance with my gear prior to coming up ladder, the captain's response "no problem, don't even remove your weights". He was there for my BC every dive.
My only complaint/concern, we were there for 8 days and didn't want to dive 5 consecutive days; wanted to break it up and do a day off in the middle. The owner was insistent we dive 5 straight days but after several of our group argued with him he agreed to try to accommodate our request.