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“Disappointing ”

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The Park Hotel Ruapehu
Reviewed 30 March 2017 via mobile

Thought this large hotel would be a great overnight stopping point to break our journey. The sign at the drive in entrance gives it a 3 star rating and while there I also saw it given 4 stars but can't recall where I saw that. The price certainly reflects the room and what it offers. The room was spotlessly clean but very sparse on comfort. Good size fridge but only 4 wee one cup potties of everlasting milk inside it. No water or ice and no ice block mould to make your own. Good size TV but could only get channel one and TV remote wouldn't work. Impossibly small bathroom for two people trying to get showered and dressed for the morning departure. Toiletries were sparse and very basic. Towels were quite adequate. Queen size bed was like sleeping on concrete, and pillows were extremely thin although we got two each. There was no hot point in the bathroom, making hair drying impossible in front of the bathroom mirror. The electric jug would not fit properly under the tap in the bathroom basin making filling the jug very difficult. On the bright side, our meal was nice although a little expensive. Beer and wine was very reasonably priced and all staff were friendly courteous. We found it rather peculiar that we had to pay "up front" when checking in, yet were able to charge our meals and drinks back to the room later in the day! We will not be in a hurry to stay at this hotel again.

Stayed: March 2017, travelled as a couple
1  Thank Waione2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 March 2017 via mobile

The Park Hotel Ruapehu staff and management were wonderful. The weather for the Tongariro Alpine Crossing the following day was predicted to become dangerous from 3pm on at the tops (the red crater). However, they knew many of us only had the one day to do the crossing, and would be disappointed if we could not.

Thus, they opened the buffet breakfast half an hour early (6am), and arranged for a 6:30am shuttle van to get us to the beginning of the trek for a 7am start. This early start ensured all ten of us hiking from the hotel would make it down from the top before the weather became dangerous.

Moreover, when the ten of us called the hotel from Ketetahi Hut having survived the screaming wind, rain, and sleet of the red crater, and asked for an earlier shuttle collection so we could all get our drenched and quite frozen selves (despite excellent Kathmandu etc. tough weather condition tramping/hiking gear) home and dry, management did not hesitate to agree to send the shuttle van two hours earlier than originally planned.

The trek was wild and wondrous (though exhausting, freezing, wet, and severely lacking in visibility), but it paled compared to the magnificence of the hot shower I had at the hotel upon my return. Seldom have I been so grateful for hot water. The spa was good for all of our tired muscles too. It was nice to relax after a very much intrepid adventure through the elements (the wind at the red crater when we crossed was 47-50 kmph and rose in velocity over the course of the day; the rain was 2-3mls - the stinging sleet was so intense for about ten minutes that I wished for a ski balaclava and googles) on a day of about the worst weather the shuttle companies will take groups to the track.

I was very appreciative of the hotel's consideration and care, and their assistance in ensuring that the day went as smoothly as possible, wild weather conditions notwithstanding. I was particularly grateful for their lunch pack - it was a true delight to find the scroggin in my lunch bag at Ketetahi Hut - I am sure the chocolate helped me feel warmer.

All up, my fiancé and I would award 5/5 for The Park Hotel Ruapehu, and recommend it to anyone. The room was sweet, welcoming, lovely, and perfect for two. There were two electric blankets, a heater, a small fridge, and a kettle that hilariously could not be filled from the bathroom tap. The spa was lovely and open very sociable hours - 7am - 8pm I believe - and the restaurant served excellent quality food at reasonable prices - the fish 'n' chips in particular were excellent. The quality of the buffet breakfast was excellent, and the staff could not have been more helpful or friendlier. It was truly an amazing stay. Thank you The Park Hotel Ruapehu.

Stayed: March 2017, travelled as a couple
Thank katrina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2017 via mobile

As I said, it's just a warm place to rest during the Tongariro Alpine Crossing. The hotel overall is very nice, all made in wood, but the rooms are a bit small. There is the possibility to cook your own food in a common kitchen, and I liked this because it makes you save some money. There is a free open-air spa, so I suggest you to bring a swimsuit. The catering service is very good, but expensive. The best thing about the hotel is the offer of bus trips to the start of the crossing.

Stayed: March 2017, travelled with friends
Thank Niccolò P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2017 via mobile

Small but clean rooms handy to the Tongariro Crossing walk, hotel has a shuttle and will provide a packed lunch if your doing the crossing. Nice warm spa pools for after a days walk. Staff are friendly helpful. Bar and restaurant are OK

Stayed: March 2017, travelled as a couple
Thank AndyandLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2017

This is a good price/quality hotel. The bed is good and the room is clean.
The bathroom is quite small but ok. If you get cold you have an electric heater you can use.
It is a bit noisy between the rooms and from outside but manageable.
We had breakfast included, but it is basic (milk, tea, gem, butter, honey, cereals, cheese, ham, toast).

Good to have a communal kitchen where you can prepare food as well as laundry. It has also a nice lounge and outdoor hot pools but didn't see anyone using them; perhaps too cold.
You can eat at the restaurant there as not many options around.

  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Rosinni19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Park Hotel Ruapehu

Address: 2/6 Millar Street, National Park Village 3948, New Zealand
Region: New Zealand > North Island > Manawatu-Wanganui Region > National Park Village
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 9 Speciality Lodging in National Park Village
Price Range: ₹ 4,990 - ₹ 7,583 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Park Hotel Ruapehu 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Your place to stay and gateway to all Tongariro National Park adventures and the outstanding Whakapapa, Happy Valley and Turoa snow resorts. The hotel enjoys stunning views of Mounts Ruapehu, Tongariro and Ngauruhoe — perhaps better known as Mt Doom in The Lord of the Rings. We are the only genuine 3 star hotel in the region and our restaurant has the most extensive menu. We offer a quality mix of Queen, Twin and Family Mezzanine rooms for your comfort. We provide a friendly, relaxed environment for you to stay after your day’s activities. Whether you’ve walked the Tongariro Crossing, skied, snowboarded or ventured onto a mountain bike trail — our outdoor hot tubs are waiting to soothe you on your return. Then treat yourself to a drink or two in front of our inviting log fire before dinner at The Spiral, our cosy Aspen lodge style restaurant. Conference, team building, special interest group & wedding facilities are also available at our Tongariro National Park hotel. ... more   less 
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Also Known As:
The Park Travellers Hotel National Park Village

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