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“Disappointing” 3 of 5 bubbles
Review of The Mirage Alexandra Headland

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The Mirage Alexandra Headland
Certificate of Excellence
Adelaide
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed 27 January 2012

My family[2 adults and 2 children (ages 7 and 5)] booked to stay at this establishment for 10 nights as part of a 14 day Queensland holiday. We started our holiday with 3 nights at the Peppers Broadbeach apartments, so my wife could get the "shopping part" of the holiday out of the way. Well, this may have been a mistake as the Peppers apartments set very high standards for the rest of the holiday. We arrived at The Mirage and went to our 2 bedroom, 2 bathroom apartment. They make you pay for the entire stay up front, so that's the first mistake I made! We entered the apartment and the first thing my wife said was "this place stinks"! And it did. The centre room drain plugs in the bathrooms were foul. I have experienced this before and the remedy is to pour boiling water down the holes and then pineoclean. The furnishings were dated, couch had a rip and the beds had had better days. The tumble dryer had some foreign stains in it. However, the apartment was as clean as it could be and generally other matters were ok.
I think our stay here, which by the way only lasted 4 of the 10 nights, was tainted, not by the establishment, but by Alexandra Headland itself. We found this area to be very unsavory, full of not very nice people, who abused us as we drove around, for driving slow or not letting them in or for things I couldn't work out. Everyone had tatoos, even the 5 year old kids! The Mirage car park was full of big 4 wheel drives, utes and commercial vehicles. Everyones a tough guy and the kids give you the finger as well. We left the Mirage and went to stay at the 5 star RACV resort at Noosa, an area that has a much more relaxed and cosmopolitan appeal. For us it was about another $40 per night and it left the Mirage for dead. [see my next review]
I noted when I booked our stay at the Mirage that fellow Trip Advisor members said it was a great place to stay. Now I am not disputing what they have said, but we aspire for something better. I like to have the apartment serviced daily and I like modern up to date premises. The Mirage was not for us.

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  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Huxtab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Manager at The Mirage Alexandra Headland, responded to this review, 11 March 2012
It was disappointing for us to read your comments and felt sorry you had such an unpleasant experience in Alexandra Headland. I can assure you there are many lovely non abusive people who call Alexandra Headlands home and have never heard of people being abusive around here before – maybe it was Silly Season stress! Regardless, we are really pleased you found fully serviced 5 star accommodation in Noosa and were able to enjoy the remainder of your holiday. We certainly never intend to be misleading at The Mirage and are happy to discuss any personal needs.
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283 reviews from our community

Traveller rating
    176
    76
    14
    11
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See reviews for
165
73
2
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Christchurch, Canterbury, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

This was our second trip to the Mirage at Alexandra heads - The property is fantastic, it is quiet, safe and has everything you need for a family getaway.
We have 2 children one with special needs, and he were completely at ease in the calm environment - which makes for a bit of relaxation for the parents!!!!
We stayed in a 3 bedroom appartment which had everything you need and was very clean (which is my strongest need!!) There is good air con but not in the bedrooms (though some appartments do have it) - we didn't find it too bad even with the 35 deg temperatures.
There are 3 pools and a spa of which the biggest is a walk in pool so is great for granny who came with us. And a tennis court (though we didn't use this...)
The park was a short 2 minute walk from the resort with a pond that the children loved watching the fish flying into the air, and there is a bowling alley next door to the resort - what more do you need???
Pure Bliss........
The staff were very friendly and the great BBQ area by the pool with shaded tables were perfect in the evenings.
We will definately be back again a

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Manager at The Mirage Alexandra Headland, responded to this review, 11 March 2012
I get excited when I read reviews such as yours as we are just as enthusiastic about all the great attributes the Mirage has to offer for families– thank you for taking the time to post your comments. I particularly loved your reference to the ‘calm environment’ as this is one of the things we love about living here ourselves. So close to the action when you want it but when you sit on your deck there is that instant calm that descends! Look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 January 2012

Just returned from 1 week holiday - with family of 5 - accomodation was the 3 bedroom apartment. The apartment was exactly as we had hoped, plenty of room - the childrens rooms - separate from the main room.. decent kitchen - balcony with views towards the beach. Aircond in the main living area, and fans throughout were more than enough to handle the temps that we had. Only 500 metres beach - and close to general shops.
all

The pool area was OK, though slightly smaller than what we had expected - about 10 deck chairs - make it a little difficult to get a seat when there are a number of people in that area. But in the big picture- that was not a major concern.
We didn't have much to do with the 'management/staff' - but the contact we had was very pleasant and courteous - and they were most willing to help with queries we had. Tennis court and basket ball area - is great for kids.
We had a room that backed onto the bowling alley next door - we had some minor noise issues from that area in the morning a couple of times, but once again not a major issue.
One small point - the doors from the units are self closing - and quite loud when allowed to close on their own - which means if any of the other 3 units sharing your floor - allow to close their doors at night on their own - everyone is able to hear it..once again not a major issue..

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Harry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Manager at The Mirage Alexandra Headland, responded to this review, 11 March 2012
So pleased you enjoyed your family holiday at The Mirage and thank you for taking the time to post a comment on trip advisor. We do appreciate those little comments, we didn’t realise the doors slamming at night were an issue. We have now been able to look at getting them adjusted so they close more gently for a better nights sleep! Look forward to seeing you on your next Sunshine Coast holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tannum Sands, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 18 January 2012

Accommodation was fantastic, clean, modern & wonderful for our family of 6!!! Grounds were lovely, playground across the way, handy to shops & beach & restaraunts. Never had such great customer service.

Only problems for us which were minor were undercover parking entry not high enough with pod on. Had to unload & remove pod to park securely (there is plenty of visitor parking spaces though not undercover), & I recommend they need a fridge & washing up area in pool section as other accommodation we have stayed at have.

Wonderful place to stay & will be back again...even got to see NYE fireworks from balcony!!

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chelsea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Manager at The Mirage Alexandra Headland, responded to this review, 11 March 2012
I love all the New Year celebrations and the bonus firework displays just puts the icing on the cake! Thank you for taking the time to write about our experience at The Mirage, as managers we think of our guests as our personal visitors so very happy to hear you found our service great too. Look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
1 review
5 of 5 bubbles Reviewed 17 January 2012

Our family stayed in a lovely three bedroom unit for a full week and absolutely loved it. The unit had everything we needed, was lovely and clean and overlooked the pool and park with nice views of the ocean.
It was very family friendly. The kids especially loved the pool which was perfect for children with so much space to play.
I would recommend the Mirage to anyone and everyone because not only is it a lovely place to be, it is close to so much on the the Sunshine Coast.
A real home away from home! Thanks for a great stay!!

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KyrleS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy S, Manager at The Mirage Alexandra Headland, responded to this review, 11 March 2012
We agree with everything you have said! Thank you for taking the time to write of your experience here on trip advisor. The pool is such a great feature of our property, such an innovative design to cater for kids of all ages and swimming levels. Look forward to welcoming you back to the Mirage for another family holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Mirage Alexandra Headland

Property: The Mirage Alexandra Headland
Address: 6 Mari St, Alexandra Headland, Queensland 4572, Australia
Region: Australia > Queensland > Sunshine Coast > Alexandra Headland
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #3 of 7 Hotels in Alexandra Headland
Price range (per night): ₹ 7,457 - ₹ 15,017
Hotel Class:4.5 star — The Mirage Alexandra Headland 4.5*
Number of rooms: 37
Official Description (provided by the hotel):
Welcome to the Mirage Alex Resort on Alexandra Headland, the luxury four and a half star resort on Sunshine Coast. Set just 50 meters from the main road The Mirage offers stunning views without the traffic noise, and is just a short walk away from either Mooloolaba or Maroochydore! Our balconies are all east-facing and have a view of our beautiful pool and gardens, the lagoon, park and/or ocean. Opposite the resort's location is the picturesque Lake Nelson Park, home to many water birds, including our beloved swans. Come at the right time of year and watch the baby cygnets or maybe some ducklings with their parents. We offer spacious one, two and three bedroom apartments with full size kitchens, large living and dining areas, separate laundry and east facing balconies. ... more   less 
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Also Known As:
The Mirage Alexandra Headland Hotel Alexandra Headland
Mirage Hotel Alexandra Headland
The Mirage Alexandra Headland Sunshine Coast

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