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Reviews (178)
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All reviewstower buildinggame zonemovie theaterswimming poolwonderful placelunch and dinnermust visit placemain roadenjoy your stayboth sidesroom amenities arelush greenbasket ballkids zonelive egg stationbeautiful tea gardensoothing music
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11 - 16 of 178 reviews
Reviewed 2 April 2018

Stayed with my family at the resort villa. A big property, in the midst of quiet nature. Many facilities, obviously the challenge would be maintaining it sustainably. Professionally managed, house keeping is good. Excellent food taste at the restaurants. We had our buffet breakfast at the Olive, lunch at the Revolution and dinner at the Nostalgia. The taste they have given is comparable with international standards. Staffs are very kind, hospitable and well trained. Within 4 hours drive from Dhaka, therefore, easily accessible and weather was very comfortable. Would like to go back during the monsoon. Other facilities like Game zone and Cineplex are also interesting. "Definitely a satisfying stay for me and my family".

Room Tip: Villa rooms are best to be quietly within the nature.
  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Monzur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimi S, Marketing, Social Media at The Palace Luxury Resort, responded to this reviewResponded 6 June 2018

Dear Mr. Monzur,

Hope you are doing great..!! A big thanks to you for your awesome review.

Thank you so much for mentioning beautiful things about us. We maintain a best quality and hygiene when it comes to Food. Also its great that you have tried all the restaurants. we really hope you will come back soon to enjoy the Monsoon. its really beautiful here at that season.

Thanks Again..!!

Regards
The Palace Team.

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Reviewed 20 March 2018

Room was ok, but the staff needs to get trained for hospitality. they were ok but i went to many other resorts they can do better. the kids zone is good, the location is a bit away from airport, 70km. the food is excellent.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Sabbir I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimi S, Marketing Executive, Social Media at The Palace Luxury Resort, responded to this reviewResponded 29 March 2018

Dear Mr. Sabbir,

Greetings from the team of The Palace Luxury Resort. Hope you are having a good day. The Palace Luxury Resort is the heaven of wellness and rejuvenation for those seeking a transformative resort experience. Our resort offers renewing experiences that inspire you and your guests to be at their best. Relax, revive and experience renewal at The Palace Luxury Resort – the only true five-star resort in Bangladesh.

150 acres of beautiful landscaping surrounded by breath taking tea gardens and our facilities which includes Swimming pool, Workout, Fishing, Trekking, Cineplex, Play areas for kids, Game Zone, Badminton, Basketball, Tennis courts and other entertainments makes us unique for a perfect family vacation or a corporate retreat.

Thank you so much for making time to write a review here at TripAdvisor. We always welcome a feedback that can bring out a best of us. We feel proud of our best stuff support, they are well trained and mannered. but as you felt that they should do better, we are ensuring you we will put our best effort to prevent anything unlikable in our hospitality. And we will make sure the best and satisfied hospitality when you will visit next time. We would like to request you to send an email to the below mentioned ID if possible whenever you will plan to visit in future.

Thank you so much for mentioning the kids zone and the excellent food. We do have three restaurants in the area. All of them serves different and delicious bunch of food. Glad to know that you enjoyed. Also we do have three kids zone with exclusive colorful playing instruments that makes your kids busy and happier.

You are right about the distance between The Palace and Sylhet airport and yes we are a bit far from the airport. But, comparing other renowned resort in that area we are actually near to the airport. Actually its impossible to find this much big place for a resort near a city. The bus transportation could be more easy and relaxing or if you go by private car its so near to Dhaka.

However, we really do appreciate your concern about the palace and wish you will visit again soon...!

Regards

Rimi Siddiqui
Marketing Executive, Social Media
The Palace Luxury Resort
rimi.siddiqui@thepalacelife.com

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Reviewed 6 March 2018 via mobile

It's really a beautiful resort have most things. Resort like this in Bangladesh really Applauded. Expensive but worth it.We stay two days offer 1 get 1 free from amex card. I suggest if u have car with u, u can take lunch outside Baspata restaurant in main road . Dinner must in Resort. I think only lacking is their variety on food selection. Both breakfast n dinner buffet. But we really enjoy this Resort n suggest if you have opportunity must try it!

Stayed: February 2018, travelled with family
Thank Amir Hamja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimi S, Marketing Executive, Social Media at The Palace Luxury Resort, responded to this reviewResponded 7 March 2018

Hi Mr. Amir,

Thank you so much for your review. we really appreciate your time to write it. Very much glad that you liked our property.

Its very sad that you felt there is lacking of variety in food which should not be like that as we provide 40+ items in the buffet. Also you can see no resort provide buffet regularly except The Palace Luxury Resort. we are proud to offer our guest to have buffet any day even if it is not a busy period. Besides, we would suggest to check the food quality and specially hygiene of any other restaurants in that area outside the palace before you prefer to go for food. Even our guests are always welcome to visit our kitchens to see how we cook with maximum hygiene and the healthy ingredients we use to make food.

However, Frankly we always appreciate any kind of review from our guest. even if you are less satisfied about anything, your effort to express the feeling proves that you Love The Palace so you wants us to be better and better. we will surely forward your feedback to the concerned department to work on.

Wishing you to have a very wonderful life ahead.. Stay in Touch with The Palace Always..!!

Regards.

Rimi Siddiqui
Marketing Executive, Social Media
The Palace Luxury Resort
rimi.siddiqui@thepalacelife.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

It was a very big area resort that have lots of things. Just from das main road driving into das resort front gate is already around 5-6km with uphill + down hill ride.
There was indoor and outdoor activities to keep you busy.
Lots of walking to be done to and from the different locations in the hotel or take das hotel buggy cart.
ago
You wouldn't need to step out of das resort, because outside of das resort area is basically nothing to look forward for.
The palace have everything,from good food, comfy rooms, beautiful greenery to games and movie facilities so that you are never bored.
But do you really make good use of it.
I'd suggest stick to the executive rooms at the tower rather than booking the villas as it's not cheap und are quite pretty far away from everything in the resort.

Stayed: February 2018, travelled on business
Thank Adrian4896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimi S, Marketing Executive, Social Media at The Palace Luxury Resort, responded to this reviewResponded 6 March 2018

Hi, Good Morning..!!

Thank you so much for your review. we are so glad that you have spend your valuable time to write here. The Palace Luxury Resort is 150 acres of beautiful landscaping surrounded by breath taking tea gardens and our facilities which includes Swimming pool, Workout, Fishing, Trekking, Cineplex, Play areas for kids, Game Zone, Badminton, Basketball, Tennis courts and other entertainments makes us unique for a perfect family vacation or a corporate retreat.

From the Dhaka - Sylhet highway, the resort is only 3.9 km journey that is uphill + down hill ride exactly as you mentioned. Again thanks for the feedback on Rooms and other facilities. Though the Villa Experience is something special that you can not have anywhere else but we would appreciate your suggestion regarding that too.

Keep in Touch with The Palace always..!!

Regards.

Rimi SIddiqui
Marketing Executive, Social Media
rimi.siddiqui@thepalacelife.com

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Reviewed 25 February 2018

I was recommended to spend a few days in this resort with my family and friends and it did not disappoint. It was a resort that had everything for everyone. There was enough indoor and outdoor activities to keep everyone happy. There was walking to be done to and from the different locations in the hotel, and enough green spaces for kids to run around. The cycling, the fishing and the boating were excellent activities. Their kids' zone including the popcorn and ice cream kept the young ones very busy indoors. We were able to do swimming, tennis, badminton and basketball as well. They were all available.
The staff were very kind, helpful and hospitable. I'd like to mention Salman, Bahar, Subrasta, Hassan, Ujjal and Khairul of "Revolution" restaurant for going that extra mile to make our stay special. They were also able to accommodate a last minute request for a birthday cake and celebration for one of our young girls celebrating her birthday there.
Overall, it was a wonderful stay for all of us there. Kudos to Joseph, the General Manager and his entire staff there for their hospitality, warmth, kindness and service. We'd definitely go back again one day.

Stayed: February 2018
Thank ESalvador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimi S, Marketing Executive, Social Media at The Palace Luxury Resort, responded to this reviewResponded 7 March 2018

Hello,

Awesome Expression..! Thank you so much for sharing such great experience you had at The Palace Luxury Resort. It meant a lot to us.
Our resort have various facility to attract every age group. We have kids zone to make them busy there as well as we have Movie, Boating, Tracking, cycling, swimming, Fishing, Outdoor games etc that is enjoyable to anyone. Thank you so much for mentioning that.

Really appreciate your feedback regarding our staffs. Its hard to express how grateful we are for being able to take care our guest this much. We always try our best to make our guests Happier.

Late but Wishing a very Happy Birthday to the Young Girl. At the same time wishing you to enjoy The Palace Hospitality more exclusively on your future visits.

Looking forward to have you at Palace soon again..!!

Regards

Rimi Siddiqui
Marketing Executive, Social Media
The Palace Luxury Resort
rimi.siddiqui@thepalacelife.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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