My family and I just came back from our trip to Grand Palladium and I have to say I wasn't impressed.
Rooms: Shower was crazy!!! Bath tub even worse! We had an amazing maid but on her day off our room wasn't even cleaned!!! At 6pm we returned to our room to get ready to go out for dinner and that's when 3, yes 3 maids came to clean our room!! I asked them to leave cause there was no point at that time!
Food: One word AWFUL! I know we shouldn't expect much, but with three buffet you would think they would be different NOPE!! And the one thing that pissed me off was no sleeveless shirts for men in the buffet area. Yes for breakfast, lunch and dinner, a man needed to wear a t-shirt....while woman had their breasts hanging out, a man needed to wear a sleeved shirt....pathetic!!!
Entertainment staff: THey were amazing, the shows not so much.
Our plane was delayed and because of that we had to spend another night. TO "ACCOMEDATE" us, as they would say. We were told to CHECK out then check in at 3 which meant 4. And we were sent to the back of the hotel like outsiders. What a way to accomdate! THen the sunwing representive, told us that the bus way going to pick us up at 1:30am but she was so wrong it arrived at 2:45am. Lack of communication, rude service and dumbs rules makes me not want to go back there ever. I wouln't tell people tp go but I would sure tell them of our horrible service. A little advice, instead of getting your empoyees to invite us to a breakfast to check out other locations, take a look at that one you have and fix it.
I've been to Jamaica 4 times and I have to say this was the worst experience!
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea