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cgervais49

Disappointed for my mom's 90th bday

3.0 of 5 bubblesReviewed 2 weeks ago
Very disappointed with hotel..we asked for my mom's room to be decorated a bit for her 90th bday and they did nothing...sad for her...
Date of stay: November 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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      Reviews (14,394)
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      54 - 59 of 14,396 reviews
      Reviewed 2 weeks ago

      J came to buried my mom and the service overall could be better the room the bathroom was not clean I had to call front desk to clean it right away not good for business the vent was dripping water in the passage way

      Date of stay: October 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank sandriagreene
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 2 weeks ago

      All was good. I really like hotel and trip at all . (Some minuses:1) very limited fruits; 2) not enough fresh vegetables; 3) not testy desserts; 4) personal di all good but just without any smile - looks as they are not friendly at all) .

      In general - hotel is good, big territory; some beaches; you can find all for you . I highly recommend

      Date of stay: October 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank v26052024
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 2 weeks ago

      Dear v26052024,

      Thank you for your thoughtful review! We’re glad to hear you enjoyed the hotel, the spacious grounds, and the variety of beaches. We appreciate your feedback about the fruit and vegetable selection, desserts, and the service experience. We’re always looking to improve, and your comments will help us enhance our offerings and service. Thank you for recommending us, and we look forward to welcoming you back for an even better experience!

      As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

      Warmest regards,
      Alberto Grau
      Resort General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 weeks ago via mobile

      After reading the reviews about Lady Hamilton my husband and I considered changing our reservation. I am so glad we didn't. This is our honest review
      We have found everything great, yes the rooms are slightly dated but who goes on holiday to sit in their room ? They are cleaned to perfection every day, even our bath being run with milky bubbles for us to dip in when we get back from the pool. We have eaten in most of the a la carte restaurants with El Dorada being our favourite. Yes all of the starters are buffet style but come on that means you get a nice selection to choose from. The Mexican wasn't to our taste and we did have room service one evening and this was hot and tasty. We didn't have any trouble booking restaurants on the app even though sometimes we had to try and few times.
      By far our favourite meal of the day was breakfast as we are early risers we didn't have to queue for anything and the omelettes in mo bay were to die for, don't forget to tip your chef.
      Also Nutella crepes are a must.
      We didn't enjoy the evening entertainment as we like to retire early however in block 38 we didn't have any trouble with noise.
      Many reviews have said staff are hit and miss, I think they must have gone to a different hotel or had dont talk to me faces as all the staff we encountered were friendly and always ready to stand for a few moments and chat. Yes everything is slower than at home but this is Jamacia Man, it's supposed to be... isnt that why you came ? To slow down
      Thank you, Grand Palladium we are having a great vacation and will be back 😎

      Room tip: November can be quite rainy and we experienced storms and rain most afternoons in the first week. We loved this
      Date of stay: November 2024
      Trip type: Travelled as a couple
      Thank Ambassador768927
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 2 weeks ago

      Dear Ambassador768927,

      Thank you so much for sharing this heartfelt and thorough review! We’re delighted that you and your husband decided to stay with us and that you’re enjoying your vacation. It’s wonderful to hear that the room was a comfortable retreat, and we love that the little touches, like the bubble bath, made your stay extra special. We're glad you had memorable dining experiences, with El Dorado as a highlight, and that breakfast and the Nutella crepes became favorites!

      Your kind words about our staff and the warm, easygoing vibe they bring mean a lot to us. Slowing down and enjoying the beauty of Jamaica is indeed part of the experience, and we’re happy to know it resonated with you. We look forward to welcoming you back for another relaxing getaway. Thank you for choosing us!

      As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

      Warmest regards,
      Alberto Grau
      Resort General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 weeks ago

      This resort will harass you to do a timeshare presentation! Transportation will be extremely late (we waited over an hour) or will never show up!
      I regret that I booked our honeymoon here and do NOT recommend that anyone stays here! Most staff are not friendly or approachable.

      Date of stay: November 2024
        • Value
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      Review collected in partnership with this hotel
      Thank gqodom
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 2 weeks ago

      Open arrival We received arm bands that did not work to get us in our room. We had to catch a shuttle back to the lobby once we left and let them reboot our arm bands. We also were told we would not be able to eat a reservation dinner at a restaurant bc we checked too late. Which was not late at all. Also we were locked out of our room for 4 hours one night and they STILL didn't fix the armband situation. Let me explain. The last day of our trip we went on an excursion, when we came back, for the 2nd time, we couldn't get in our room. I had on a wet bathing suit and cover up. We took a shuttle to the lobby and had our bands reset and shuttled back to the room. This still didn't work. Thank God our friends on the same floor let us use their room and phone. We had to call again for somebody to come out and work on the door. He replaced the batteries and That doesn't work. By this time we're about to be late for our dinner reservations at 9:30. I'm nasty and disgusting from the excursion, can't take a shower, have to go to dinner with no underwear and bra, because I can't get in my room to retrieve anything. After dinner we reset our bands again before going back to the room and they still don't work. We call the lobby again and request someone come with a master key to let us in our room bc at this point we've been locked out 4 hours now and tired of running back and forth and nothing is being fixed. So they come and let us in with a master key and our armbands STILL don't work. So the next morning at check out we have to check out with our bags in our friends room, bc we can't get back into our room once we leave and close the door to go get breakfast. Also we called and asked for extra blankets 3 nights in a row and nobody ever brought any. Even asked the front desk ppl and the ladies cleaning the hotel. It was not a good experience and I will never be back nor will I ever recommend this resort to friends or family. You pay to much to be locked out of a room for 4 hours and even locked out twice!! It is unacceptable.

      Date of stay: November 2024
        • Value
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      Review collected in partnership with this hotel
      Thank hpiver07
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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