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hpiver07

Locked out of our room constantly.

1.0 of 5 bubblesReviewed 4 weeks ago
Open arrival We received arm bands that did not work to get us in our room. We had to catch a shuttle back to the lobby once we left and let them reboot our arm bands. We also were told we would not be able to eat a reservation dinner at a restaurant bc we checked too late. Which was not late at all. Also we were locked out of our room for 4 hours one night and they STILL didn't fix the armband situation. Let me explain. The last day of our trip we went on an excursion, when we came back, for the 2nd time, we couldn't get in our room. I had on a wet bathing suit and cover up. We took a shuttle to the lobby and had our bands reset and shuttled back to the room. This still didn't work. Thank God our friends on the same floor let us use their room and phone. We had to call again for somebody to come out and work on the door. He replaced the batteries and That doesn't work. By this time we're about to be late for our dinner reservations at 9:30. I'm nasty and disgusting from the excursion, can't take a shower, have to go to dinner with no underwear and bra, because I can't get in my room to retrieve anything. After dinner we reset our bands again before going back to the room and they still don't work. We call the lobby again and request someone come with a master key to let us in our room bc at this point we've been locked out 4 hours now and tired of running back and forth and nothing is being fixed. So they come and let us in with a master key and our armbands STILL don't work. So the next morning at check out we have to check out with our bags in our friends room, bc we can't get back into our room once we leave and close the door to go get breakfast. Also we called and asked for extra blankets 3 nights in a row and nobody ever brought any. Even asked the front desk ppl and the ladies cleaning the hotel. It was not a good experience and I will never be back nor will I ever recommend this resort to friends or family. You pay to much to be locked out of a room for 4 hours and even locked out twice!! It is unacceptable.
Date of stay: November 2024
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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    Reviewed 4 weeks ago

    My stay was satisfactory. On my arrival there was a mixed up of names, spelling was incorrect and it was all over the gate team there customer service skills needs to improve. I recommend training in customer service for all staff I didn’t have an issue with most but still you can consider getting that to help them overall

    Date of stay: November 2024
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    Review collected in partnership with this hotel
    Thank kerrywade
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 weeks ago

    Great resort. Very large and lots of things to do. Plenty of dining options. Loved Miss Lou cafe. Great hangout spot.

    Date of stay: November 2024
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    Review collected in partnership with this hotel
    Thank ramseykazzi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 2 weeks ago

    Dear ramseykazzi,

    Thank you for your feedback! We're so glad you enjoyed your time at the resort and that Miss Lou Cafe was a favorite hangout spot. We look forward to welcoming you back for more great experiences!

    As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.
     
    Warmest regards,
    Alberto Grau
    Resort General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    We stayed for our honeymoon and had a great time. The staff were very attentive and made us feel home. Great food, entertainment, drinks, and service.

    You will see children/families in the common areas however this didn’t bother us. Just make sure you sleep in the adult only side, these villas are far enough to give you privacy.

    Date of stay: November 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank jla2631777
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 4 weeks ago

    Dear jla2631777,

    Thank you for choosing us to celebrate your honeymoon! We're thrilled to hear that our attentive staff, food, entertainment, and service helped make your stay special. We're glad the adults-only area provided you with the privacy and relaxation you were looking for, even with families in the common areas. We look forward to welcoming you back for more memorable moments in the future!

    As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

    Warmest regards,
    Alberto Grau
    Resort General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    I am super upset that the week flew by so fast. We absolutely love the Grand Palladium Lady Hamilton. We have been staying there for years. Evey time we step off the shuttle bus on arrival we feel like we are home. I cannot express how much the atmosphere and the employees of the Lady Hamilton hold our hearts.

    Every employee at the resort is extremely respectful to us as we are to them. A smile and a friendly good morning etc. goes a long way. The employees work hard to make sure everyone has the best vacation possible. They are constantly picking up after the guests to make sure the property looks polished.

    We like Villa 32 as it is far away from the main building. There are shuttles but we prefer to walk. We like to enjoy the adult pool for some morning peace then we shift to the main pool for afternoon fun. We love the POP gang they usually have some activity going on. Pool aerobics and bike aerobics are always a great activity before indulging in lunch.

    The buffets at the resort are plentiful. We like to do the Blue Lagoon buffet for breakfast, when it is open, as the view is spectacular. Miss Lou's is also a great stop for a coffee, dessert or a specialty drink. For lunch we switch off between the Jerk Chicken Hut, the Xtra Time Sports Bar and the buffet. There are 8 a la carte restaurants at the resort. We enjoy those for our dinner. Each one has it's own flair. We like the change they have made where the appetizers are at the salad bar. This way you can graze as you please. It also frees up time for the servers.

    They do have nightly entertainment from bands to shows. We love the Michael Jackson show it is a must see for us. This year they added Bob Marley, we enjoyed it thouroughly. Also they added Bingo night. The cards are $10.00 per card and they have 3 winners. I happened to win the blackout which was a $200.00 resort credit. I treated my family to wine and lobster. I do think the resort should consider donating some of the monies taken in to a Jamaican charity. Even if it is only once a month. They could advertise it and possibly more people would play. Just a thought. Also, on a side note, The hotel is doing a Christmas Toys For Tots Drive and a Holiday Clothing and Toiletry Drive. If you are going bertween now and December 20th please consider donating!

    I would like to give a shout out to some employees. Ayesha Patterson and your entire front desk staff. You made sure our check in was seamless. Everytime I stopped at the desk the staff was courteous and helpful. Subrina Frazer, your customer service skills are above and beyond. Coleen Kerr you do an outstanding job at keeping the lobby and entertainment areas clean. Tamare Hibbert you always make sure our room is clean and well stocked, you truly are the best! Winsome Fairclough you are a great bartendress, Neil Gardner you as well rock the Xtra Time Sports bar you make a great team. Donovan, one of our absolute favorite bartenders as well. Kevon you rock the swim up bar. Romona thanks for the large smiles while serving out great ice cream. Chef Ching Ching, thank you for the great habachi show and the fabulous meal in Sumptuori! I could go on and on every employee deserves a huge pat on the back you always go above and beyond for us! We miss you already. Until the next time. ONE LOVE!!!

    Date of stay: October 2024
    • Trip type: Travelled with family
      • Value
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    Thank Sandista46
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 4 weeks ago

    Dear Sandista46,

    Thank you for sharing such a heartfelt and detailed review! We’re thrilled that the Grand Palladium Lady Hamilton continues to be a home away from home for you. It’s wonderful to hear that each stay brings you joy, relaxation, and fun, from peaceful mornings by the adult pool to lively afternoons at the main pool and fantastic nightly entertainment. We're especially happy that our dedicated staff, like Ayesha, Subrina, Coleen, Tamare, Winsome, Neil, Donovan, Kevon, Romona, and Chef Ching Ching, made your stay so memorable; they’ll be thrilled to know they hold such a special place in your heart!

    Your suggestion for the bingo proceeds and mention of the holiday drives are much appreciated, and we’re grateful for guests like you who care about giving back to the community. We already look forward to welcoming you back for another incredible stay filled with unforgettable moments. Until then, ONE LOVE!

    As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

    Warmest regards,
    Alberto Grau
    Resort General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    Not what it seems when your booking the grand palladium
    It's changed not for the better
    It was expensive and not worth the money. We willnot choose another palladium

    Date of stay: October 2024
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    Review collected in partnership with this hotel
    Thank travisdebra22
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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