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Sandista46
Greenville, Wisconsin

Super Upset!

5.0 of 5 bubblesReviewed 4 weeks ago
I am super upset that the week flew by so fast. We absolutely love the Grand Palladium Lady Hamilton. We have been staying there for years. Evey time we step off the shuttle bus on arrival we feel like we are home. I cannot express how much the atmosphere and the employees of the Lady Hamilton hold our hearts.

Every employee at the resort is extremely respectful to us as we are to them. A smile and a friendly good morning etc. goes a long way. The employees work hard to make sure everyone has the best vacation possible. They are constantly picking up after the guests to make sure the property looks polished.

We like Villa 32 as it is far away from the main building. There are shuttles but we prefer to walk. We like to enjoy the adult pool for some morning peace then we shift to the main pool for afternoon fun. We love the POP gang they usually have some activity going on. Pool aerobics and bike aerobics are always a great activity before indulging in lunch.

The buffets at the resort are plentiful. We like to do the Blue Lagoon buffet for breakfast, when it is open, as the view is spectacular. Miss Lou's is also a great stop for a coffee, dessert or a specialty drink. For lunch we switch off between the Jerk Chicken Hut, the Xtra Time Sports Bar and the buffet. There are 8 a la carte restaurants at the resort. We enjoy those for our dinner. Each one has it's own flair. We like the change they have made where the appetizers are at the salad bar. This way you can graze as you please. It also frees up time for the servers.

They do have nightly entertainment from bands to shows. We love the Michael Jackson show it is a must see for us. This year they added Bob Marley, we enjoyed it thouroughly. Also they added Bingo night. The cards are $10.00 per card and they have 3 winners. I happened to win the blackout which was a $200.00 resort credit. I treated my family to wine and lobster. I do think the resort should consider donating some of the monies taken in to a Jamaican charity. Even if it is only once a month. They could advertise it and possibly more people would play. Just a thought. Also, on a side note, The hotel is doing a Christmas Toys For Tots Drive and a Holiday Clothing and Toiletry Drive. If you are going bertween now and December 20th please consider donating!

I would like to give a shout out to some employees. Ayesha Patterson and your entire front desk staff. You made sure our check in was seamless. Everytime I stopped at the desk the staff was courteous and helpful. Subrina Frazer, your customer service skills are above and beyond. Coleen Kerr you do an outstanding job at keeping the lobby and entertainment areas clean. Tamare Hibbert you always make sure our room is clean and well stocked, you truly are the best! Winsome Fairclough you are a great bartendress, Neil Gardner you as well rock the Xtra Time Sports bar you make a great team. Donovan, one of our absolute favorite bartenders as well. Kevon you rock the swim up bar. Romona thanks for the large smiles while serving out great ice cream. Chef Ching Ching, thank you for the great habachi show and the fabulous meal in Sumptuori! I could go on and on every employee deserves a huge pat on the back you always go above and beyond for us! We miss you already. Until the next time. ONE LOVE!!!
Date of stay: October 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this review
Responded 3 weeks ago
Dear Sandista46,

Thank you for sharing such a heartfelt and detailed review! We’re thrilled that the Grand Palladium Lady Hamilton continues to be a home away from home for you. It’s wonderful to hear that each stay brings you joy, relaxation, and fun, from peaceful mornings by the adult pool to lively afternoons at the main pool and fantastic nightly entertainment. We're especially happy that our dedicated staff, like Ayesha, Subrina, Coleen, Tamare, Winsome, Neil, Donovan, Kevon, Romona, and Chef Ching Ching, made your stay so memorable; they’ll be thrilled to know they hold such a special place in your heart!

Your suggestion for the bingo proceeds and mention of the holiday drives are much appreciated, and we’re grateful for guests like you who care about giving back to the community. We already look forward to welcoming you back for another incredible stay filled with unforgettable moments. Until then, ONE LOVE!

As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

Warmest regards,
Alberto Grau
Resort General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviewed 4 weeks ago

      Not what it seems when your booking the grand palladium
      It's changed not for the better
      It was expensive and not worth the money. We willnot choose another palladium

      Date of stay: October 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank travisdebra22
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 4 weeks ago

      AMAZING.....ENJOY EVERY MOMENT
      Nico our waiter was amazing he help make our experience great. Definitely coming again every night. Drinks is amazing every one was nice and the food was good very nice indeed. Highly recommended 👌 👍🏾 👏 💯 🙌🏾

      Date of stay: November 2024
      Trip type: Travelled with friends
      Thank eunella f
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 3 weeks ago

      Dear 73eunellaf,

      Thank you for sharing your amazing experience! We’re so glad to hear you enjoyed every moment of your stay. Nico will be thrilled to know he made such a positive impact on your dining experience. We’re happy that the drinks, food, and overall service exceeded your expectations. We look forward to welcoming you back for more unforgettable moments and great times! Highly recommend! Thank you for your kind words!

      As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

      Warmest regards,
      Alberto Grau
      Resort General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 weeks ago

      We booked this resort because we thought it was 5 star.
      Alcarte meals and entertainment are a priority for us. Unfortunately most of the hot food was tepid. One particular meal of sweet and sour chicken was served cold. It was horrible. Staff were variable. Some were cheerful and helpful other sullen.
      The entertainment was something we really looked forward to but couldn’t even get close because the volume was deafening. Absolutely deafening. Unbelievable really. The spa has extortionate pricing.
      There is a lot of maintenance that needs doing. For example the swimming pools have a lot of missing mosaic tiles missing.
      I wouldn’t recommend and I would not return.

      Date of stay: October 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank sallyl89
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 4 weeks ago

      My wife and I saved up to honeymoon to Jamaica, we saw the offer the hotel had and decided to book with TUI. TUI were great especially the two hotel reps Hyacinth and Lydia were always on hand to deal with anything.

      The hotel was nice, rooms quite dated but suitable and the highlight was the sunset cove beach.

      Now onto the important parts that ultimately ruined our honeymoon experience at the Grand Palladium. The food was the worst food I have ever had, the quality was below average and everything seemed over cooked, over salty or just inedible. It’s very clear that it wasn’t us just being fussy as lot of other brits were leaving full plates of food after one mouthful! Some were even ordering takeaways online as they hated the food so much. An Examples of the food not reaching expectations would be the crab sushi being made out of “seafood” sticks and another example the macaroni cheese being pasta tunes and nacho cheese sauce, these are just a few examples of the food at the resort.

      On several occasions the wait time was not acceptable, those being at the fish restaurant waiting 2 hours for our drinks order to arrive and another with 1.5 hours waiting for our food to then receive the wrong order. On both occasions the restaurants weren’t particularly busy at all.

      I spoke to 3 managers whilst there; Rodger the beverage manager, a nice gentleman who offered us a moonlight dinner as an apology - the gesture was lovely but unfortunately the food was not.

      We also met a gentleman called Devon, he was very apologetic and was writing a log on the situation for somebody higher up to act apon.

      And finnaly a gentleman called Marco Pena, he was possibly the rudest man I had ever spoke to in my life. I explained the waiting times and food quality situation to which he responded “that sound about normal, in a hotel this size we will always get complaints, now we are done”. Literally a 1 minute conversation that he then ended and as I went to speak again he shouted in my face “Go” and then told his staff that all seemed shocked by his behaviour to “not talk to this man he is done” I had never been spoken to so unprofessionally from a manager. He ruined our honeymoon and made a scene in the lobby all whilst I kept calm.

      Date of stay: October 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank jordanb643
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 4 weeks ago

      This was our first time staying at an all-inclusive and it exceeded our expectations! We can't wait to go back and bring our kids!

      Date of stay: November 2024
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank CarolynSF22
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gerardo De Groot, Owner at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 3 weeks ago

      Dear CarolynSF22,

      Thank you for sharing your experience! We’re thrilled to hear that your first all-inclusive stay exceeded your expectations. We look forward to welcoming you and your family back for another fantastic vacation!

      As we strive daily to fulfill our mission of turning guests into fans, we eagerly await your return for another wonderful stay. We can't wait to show you all the improvements we have in store! Thank you for choosing us as your vacation destination.

      Warmest regards,
      Alberto Grau
      Resort General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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