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rmixon
Houston, Texas

An Awesome Birthday Trip!

4.0 of 5 bubblesReviewed 3 Aug 2017
I stayed at the Grand Palladium Lady Hamilton between June 25-28. It just wasn't enough days to fully appreciate this wonderful resort. My friends and I stayed in the Jr Suite. The room was nice and spacious. My only complaint was the bed was hard as a rock and my friend who slept on the sofa bed also mentioned that it was hard as well. So that was bummer. But I loved the large jetted tub in the bathroom. The views from the room were beautiful! The breakfast buffet was ok, but I am not really a breakfast person. The lunch and dinner buffets had a huge variety to chose from. I couldn't complain. The day of my birthday,my friends secretly put together a surprise bday dinner at the Steakhouse. The food was wonderful and the Rum cake. OMG it was soooo delicious and the strongest rum cake I've ever had. There was also a quartet going around the restaurant singing and they gave me a personal serenade. Can my birthday get any better than that!!! We also checked out some of the nightly shows which was awesome. We also ate at the Sports Bar a few late nights. It was so great to have that option after a few late night drinks. The little club that opens up at midnight played all the latest songs and we all had a blast. I will definitely be back!!!
Date of stay: June 2017
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this review
Responded 4 Aug 2017
Dear Rmixon,
It was a privilege to have been chosen as the preferred destination for your birthday getaway and we thank you for sharing your feedback with our online viewers. As a brand committed to providing a high caliber of products and services to our guests, it was thoughtful of you to let us know how much you enjoyed our spacious ocean view suite, nightly entertainment, the range of delectable cuisines offered at our restaurants, sports bar and the outstanding service provided by our team members.

Thank you again for visiting us and we certainly look forward to having you again for future birthdays or just for a relaxing getaway trip. Please keep in touch and do not hesitate to contact us for any future enquiries.

Sincerely,
N. Lynch
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      9,074 - 9,079 of 14,441 reviews
      Reviewed 3 August 2017

      Arrived at the resort after a long flight to a nice cool glass of rum punch, check in was quite speedy , we were taken to our room on a cart along with our cases which the poor guy had to haul up two flights of stairs , he deserved his tip. Our room was block 40 which was the furthest away from everything , but there are carts to take you to the lobby where mostly everything is, we were hungry after such a long flight and headed to the buffet, we found it very dingy looking, we have been to a lot of places in the Caribbean and the buffet restaurants were always stunning, I think it could do with a refurb, the meal we had that night wasn't the best. We only went there for breakfast after that, and sometimes had breakfast at the Poseidon. All the other meals we had at the specialty restaurants was great . You really have to do something about covering all the cakes , cheeses, hams , fresh fruit because I was so put off by the amount of flies on all said items. Citronella candles aren't doin the job. We really enjoyed the large pool , adult pool and the beaches you have to offer, one complaint is that the jacuzzis don't work and I have noticed people on trip advisor complaining about that in the past and still nothing has been done to fix them. We enjoyed the beach the most because if you take some bread or buns with you you can feed the tropical fish, especially the beach beside the adult pool, you don't even have to go in that far to see them. I forgot to mention the room , it was so nice and kept spotless at all times by our maid. Some really friendly staff but some could do with a course in guest relations .one member of staff in the lotus house restaurant was outstanding , his name was Sheldon , I spilt some sauce down my dress and he tried his hardest to get it out for me. The Mexican restaurant does a very good fillet minion steak , superb. Drinks were always plentiful, our favourites were the dirty banana and the BBC , delicious. We would like to return some day as we really liked the resort but all the above would have to be put into action to make me come back. Apart from the nigly bits I have mentioned we had a great time.

      Room tip: Try and avoid block 40 if you are not good with walking
      Date of stay: July 2017
      • Trip type: Travelled as a couple
        • Sleep Quality
        • Cleanliness
        • Service
      3  Thank MSaberdeen
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 4 August 2017

      Dear MSaberdeen,
      We would like to extend our warmest gratitude to you and for choosing to vacation at our beautiful property. Your review was indicative of the lovely facilities, rooms and views, the varied food and restaurant choices, pools, beaches and the exceptional service overall and we appreciated you sharing these factors that made your vacation great.

      Thank you for the special shout out to Sheldon and please be assured that we are diligently working on the areas that fell short of meeting your expectation. Going forward we hope you do give us the opportunity to welcome you back as we endeavor to create for you a flawless and truly satisfying vacation.

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 August 2017 via mobile

      Our stay at the Grand Palladium Lady Hamilton Resort was very fun, but this fun was boosted by the kindness and friendliness of the staff while we were there. During our seven day vacation to Jamaica we did not have one bad encounter with the staff of this resort. Many of them were more than happy to help us with whatever was alimenting us like needing directions, signing up for reservations, or and other small mixups that happen. One staff member Rasheed Sinclair was extremely friendly to me and my group of friends. During our stay we played many games of ping pong and he even recommend other tourist attractions we should see while we were in Jamaica. The combination of the wonderful resort and the great staff made for a amazing stay.

      Date of stay: July 2017
      Trip type: Travelled with family
      2  Thank bhamilton17
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 3 August 2017

      Dear Bhamilton17,
      Thank you for devoting the time to share a review of your experience with us and the rest of the TripAdvisor community. It was a pleasure to have served you and your outline of the amazing amenities, activities, and the friendly services provided by our staff will surely encourage others to visit. Also, your glowing admiration about the outstanding service that Rasheed extended to you and your friends was greatly appreciated and will be shared.

      Thank you so much for the opportunity to host you on this occasion and we look forward to welcoming you home and creating yet another fantastic experience. See you soon!

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 August 2017 via mobile

      fantastic place lush clean friendly room amazing all I can say food good staff vety good swimming pool lush bar staff fantastic views are amazing love love love it beaches are lush so close lots to do water sports lots for kids to very good and a safe place very good sports bar

      Date of stay: July 2017
      Trip type: Travelled as a couple
      1  Thank rach8527
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 2 August 2017

      Dear Rach8527,
      On behalf of the Management and Staff, we would like to express our warmest gratitude to you for choosing our resort as your vacation destination. It gave us great pleasure to know that you chose to celebrate your honeymoon with us and is happy to know we exceeded your expectation in a way you have so profoundly expressed. Thank you for your support and five-star rating and we look forward to having you back as our special VIP guest. Please keep in touch!

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 August 2017

      My wife and I are very busy, and we needed a break from the rat-race of our schedules. We set out to find an all-inclusive resort on the beach with a variety of food and drink options. Before booking, we researched a lot of Caribbean destinations - some we've been to, some we haven't. We'd both been to Jamaica, so we didn't have a big desire for excursions or adventurous outings. We chose Lady Hamilton, in part because of its remoteness and in part because of the beauty of its location and property. I don't mean to imply that there aren't excursions available - there are plenty. It just wasn't a factor for us...we just wanted to lay around and be catered to all week.

      The property is lovely. It is not perfect. (As an aside, it is my opinion that any property you build right next to the ocean will be a maintenance nightmare due to the salt air, wind and rain.) So with this in mind, LH is a stately "southern plantation-style" property. You will notice some blemishes, but the staff does a great job of keeping it updated and repaired. I think there were painters and landscapers working on property every day we were there. Also, we chose to upgrade from a standard room/suite to the Honeymoon Suite. We used Funjet.com to book, and the cost difference was negligible. It was money very well-spent!

      Our day-time preference was for the main beach. It was mere steps from our suite, which made it very convenient. It is also steps from the adult pool bar, which was also convenient (no waitress service on the beach). We sat at the main pool twice. It was too loud and busy for our taste, though I did indulge in sand volleyball our last day there. We visited the water activities beach 1 time. It was VERY hot on that beach, as it is set back in a cove and doesn't have much of a breeze. Unfortunately, that's where the jerk hut is.

      The food at the buffets was pretty standard fare for an all-inclusive. The fresh fruit and juices were so great! We do our best to eat healthy, and there were plenty of options at every meal. The a la carte restaurants were also decent, tho we had some bug issues at the steakhouse. Yuck. Oh, and watch out for the spicy salsa at the Mexican restaurant - it is HOT!

      The bar service is generally very friendly. I am a tipper, so once the servers got to know me, the service got even better. Seriously...how big of a deal is it to drop a buck or 2 once in a while. These folks live in a very poor nation and are working hard to make sure your vacation is perfect. If you have a favorite rum drink, tell them. If not, ask for their specialty. They love to show off.

      We were not fans of the evening entertainment. It's not their fault - we are in the performance arts industry - and tend to be harsh critics. We did not choose this property for the entertainment, so we were perfectly happy to retire early and use the GIANT jacuzzi tub.

      A few final thoughts. Wait to book your spa treatments until you get to the resort. You'll have plenty of opportunities, believe me, and you'll get a better deal. Once you've had them, politely decline when asked again, and they'll leave you alone. Also, our wrist-bands had "VIP" on them, and it didn't get us any extra service or accommodations. This was a negative to me. We waited a LONG time to be seated at the steakhouse and at the Italian restaurants. It would have been nice to have had reservations. You'd think the honeymoon suite upgrade would have gotten us that. But it did not. If it was supposed to have, and we weren't told how to make use of that service, then I will be disappointed.

      We had no issues with bad service or rude employees at this resort. Everyone was very pleasant. I think some people having bad experiences reflects as much on them, and incumbent attitudes, as it does on the LH staff. If you can take a deep breath when you step out of the bus or car upon arrival, and accept the fact that you are now on ISLAND TIME, you will have a much more enjoyable trip. Chill, have a drink, and have fun.

      In summary, we are not big on repeating vacations, so we will probably not return to the Lady Hamilton. This really has nothing to do with our experience. In fact, we enjoyed it enough to recommend it to our daughter and soon-to-be son-in-law for their honeymoon in December.

      Give it a look. Know what you're booking, and enjoy!

      Room tip: The honeymoon suites either face east or west. If you have a preference for sunrise vs sunset, tell them at check-in.
      Date of stay: July 2017
      • Trip type: Travelled as a couple
        • Value
        • Cleanliness
        • Service
      6  Thank kevster28
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 1 August 2017

      Dear Kevster28,
      We thank you for taking the time to share such detailed review on our magnificent property with our TripAdvisor community. You seem to have an appreciation for real luxury and we were happy to know you and your wife enjoyed all that we had to offer. We were pleased to read your account of our amenities, which made mention of our scenic location, bungalows, the abundance of food and beverage, and the great service overall.
      We were proud to know that these factors, along with our relaxing atmosphere, pools, and beaches enriched your stay. Thank you for your patronage and for recommending our resort to your daughter and son-in-law. We invite you to return one day.

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 July 2017 via mobile

      Pros: Not too much
      Cons: food, not good. We went to the "best" seafood place and the seafood was DRY, for both my wife and Me.

      Seems like staff just doesn't care. No need to help either. They seem slow and non-responsive. We had a much better time in the DR, because the employees just have a genuine interest in assisting. You don't get that feeling here.

      The buffet was not as expected. Don't expect to be wowed. The Jamaica show was the only decent show. The expectations were a lot higher, don't come here feeling that way.

      Spa itself was nice, lots of bugs in the pool though. Massage for the wife was good, mine was not as desired. Seemed like the masseuse never used hot stone before. They assured me she was so experienced after the fact, only defending her experience without her ever getting a complaint. Well, there is a first time for everything. And there is no doubt in my mind, she was not experienced or even half decent. The spa facilities like the steam room/suana/hot tub, are all in working condition and fairly nice to use.

      When checking out, they tried to charge me $4 just to use the computer to print out my airline tickets. WHAT A SCAM. After negotiating with the front clerk that that was nonsense, they allowed me to have my booking tickets emailed to their "main" email account and then they printed out the email. Either way, the bar code never printed out with the email and was a complete udder waste of time. 5 days of a Semi-hell.

      OH WAIT....I almost forgot. EXPECT power outages, FREQUENTLY. They happen all too often, usually about 5-10 times a day. No matter where u are, you can expect it. Whether your having a nice dinner, getting a shower, watching tv, sleeping....the power WILL turn off.

      The temperature in the rooms: HOT. It is barely comfortable. The air conditioning is not premium and is without a doubt, way to hot. Nothing the front desk can do about it either.

      No cold bottled water ANYWHERE in the hotel, except the two or three they put in your refrigerator . I REPEAT: There is NO cold water bottle throughout the resort. It's tap water only or soda/juices. That's it. Little ridiculous if you ask me.

      The prices in the stores they have on the property for regular USA type items food/medicine/clothing is ASTRONOMICAL.

      We had a private guide take us to the locations/excursions that we wanted. BEST TIME EVER.

      Date of stay: July 2017
      Trip type: Travelled as a couple
      2  Thank mikeymiketravels
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 1 August 2017

      Dear Mikeymiketravels,
      Thank you for posting a review about your vacation experience. We were saddened to hear that you encountered challenges and is remorseful about these occurrences as our aim is to ensure that all our guests have an immaculate stay. Your opinion is very crucial to us and rest assured that we will be looking into these areas with a view to making any urgent changes needed. We were grateful to know that you enjoyed our spa facilities and the nightly Jamaican theme show

      Admittedly we have been experiencing some technical difficulties with our power supplier, however, this is not something that happens frequently and we do extend a profound apology for this, as we are working assiduously to have this matter resolved. In regards to bottled water, as a company, we try our best to limit or reduce the use of bottles, which is why bottled water is only provided in the mini bars and at our front desk. Thank you for your attention and all the best.

      Sincerely,
      N. Lynch

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      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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