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G-TOWN81
Hamilton, Canada

Very Good, Great value, Huge Clean resort. Very fair for the price. WE LOVE JAMAICA (7TH TIME) :)

4.0 of 5 bubblesReviewed 29 Jan 2017
This resort is Very Good, Great value, Huge Clean resort. Very fair for the price. We had a Great time! This resort is very comparable with the Grand Bahia Don Poblo side in Runaway Bay. This was our 7th time to Jamaica, first time here thou, and this place didn't disappoint. The Only thing I can say that might be a negative to some people is, the size of this Huge Resort. So meaning is you are elderly or have a had time walking alot, this might not be the best place for you. Now to be fair thou, this resort does have lots of shuttle service, and electors and GREAT employess trying very hard to help everyone out. So if you are patient person , you can always relax and wait or call for there shuttle to help you out. But for my wife and I, we love the walking and beautiful ground , so well kept , and great for Running in the morning and even great hill training! Anyways if you do you homework before you go, you should LOVE this place , for the Fair value price it is. Some people like to complain that is not like Secrets or Sandles Resorts, but like I keep saying , for the price , the Value is totally here. For 7 Restaurants // 2 buffets // HUGE POOL // 3 smaller but all beautiful man made beaches // FOOD WAS GREAT // Always something and lot's for everyone!! Also big thanks to the whole team there ,, Entertainment Team was Great,, thanks :) ,, Big thanks to FeeFee and ALL the bartenders down at the beach with the Jerk Chicken Hut side.... we spent most of our time down there!!! Jerk Chicken here is GREAT, like other place as-well,, Big Thanks to Solomon , my buddy working hard down at the Jerk Hut,, GREAT JERK CHICKEN !! ,, Great man, big thanks for the help and tips for my Jerk I make back here in CANADA in my steel Drum! (will send pic buddy) anyways could go on for ever,, but really ,, this place is great!! Great Team Staff, great energy,, great food , warm people,, GREAT WEATHER,, Tons for Fun,, and so many more people I forgot, Thanks too ALL!!! People remember ,, the energy you put out , is the energy you will receive!! ENJOY LIFE,, IT'S WAY TOO SHORT!!! GREAT TIME'S!! THANKS YOU THANK YOU, WE WILL RETURN! :)
Date of stay: January 2017
Room Tip: Great price for the value // Big resort, nice layout //We Had a great time LADY Hamilton side , a...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this review
Responded 31 Jan 2017
Hello Guest,
Thank you for taking the time out to share with us your recent vacation experience. We are proud to know that our beautiful property, the array of food, our warm hospitality and our magnificent pools and beaches had such a positive impact on you.

We are delighted that you found our food to be great and enjoyed the wonderful dining options provided at our specialty restaurants, the jerk hut by the beach and our buffets. We do offer a wide variety of food options as to ensure that all our guests are satisfied. Relaxing by the pools and the sunset cove beach are also favorites of all our guests. We are proud to have the largest pool on the island.

Thank you for your comments about our staff, I will be sure to pass your kind words to the individuals you have mentioned.We do have a great cadre of ladies and gentlemen working at the Resort who are there to assure our guests have the best vacation possible.

It was our pleasure hosting you on this visit. We look forward to your future visit so that you may reconnect with everyone who made an impression and to create more memorable experiences.

Sincerely,
N. Lynch
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      9,403 - 9,408 of 14,415 reviews
      Reviewed 29 January 2017

      My wife and I just spent an amazing week at the Grand Palladium Lady Hamilton Resort.
      The layout and grounds are very nice with the resort not being too large nor too small. You can have nice leisurely walks through the complex and not be too far away from the center building which houses all the restaurants, bars and theater.
      The amazing pool is in this area along with the kids play pool. There are lots of loungers shade or sun so you don't have to be down there with your towel at 7:00 to reserve your spot. You can go there any time of the day and still find your ideal spot. There is a nice mix of entertainment throughout the day with plenty of quiet time to relax by the pool. The adult pool area is very nice for a nice swim and is open late with a bar right there.
      There are several nice beach areas to swim in the ocean or relax situated in nice cove areas with lots to see if you go snorkeling. We saw a sting ray right by the beach when walking, the water is so clear. Lovely to walk along.
      The food is excellent both in the buffet and the a la carte restaurants. The buffets are large so walk one way to see what you want and then walk back to get what you want. It is not cold then!!
      The service throughout the complex is excellent with no problems at the bars etc.
      We found all the staff from clean up to management to be extremely friendly and very helpful and they all say hello.
      The rooms are very modern and large with nice furniture to compliment them and kept very nice and clean all the time.
      Many thanks to Kenesha and all the team in guest services for the service we received while we were there. No issues at all.
      All in all, we had a great week with no issues at all and would go back today if possible!!!.
      We give it a 5+
      Christine and Ray.
      Ontario.

      Date of stay: January 2017
      4  Thank fawltytowers2016
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 31 January 2017

      Hello Christine and Ray,
      Thank you for sharing with everyone the wonderful vacation that you experienced at the Palladium Jamaica Resort. It is pleasing to see that our efforts in providing the best products and services is appreciated by our valued guest.

      We are happy to know you took great pleasure in our daily entertainment shows, the delicious food options offered at our restaurants and buffets, lounging by our magnificent infinity pool and natural beaches and the warm personality of all our staff. We are elated to know that our Guest Relation team made your stay extra special, as they take pride in ensuring all our guest have the best vacation.

      It was a pleasure hosting you and we await your return visit in the not so distance future. All the best from the Palladium family to yours!

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 January 2017 via mobile

      I have just returned from two weeks at the grand palladium lady Hamilton resort and it was amazing. There is nothing at all the complain about.

      Our room was very nice and was cleaned everyday. The grounds are very big with lots of options of where you can eat and spend your days. We chose to eat in the restaurants for dinner and enjoyed all of them, my husband is a chef and I enjoying eating out a lot so we're not easily pleased but would have happily paid for the meals and service we received especially in the grill house and Asian restaurants. We ate in the buffet at breakfast and the occasional lunch and there is something for everyone. At lunch time there is everything from curries to pasta to chicken nuggets and chips I don't understand how people could moan about the choice of food. During the day there is also a BBQ by the main pool serving burgers, hot dogs and salad. There's a hot dog and ice cream cart round the main pool and the jerk chicken hut on the beach. You can also have a al e carte meal in Poseidon. Enough choice to satisfy even the fussiest of eaters. Sometimes we had to wait for a table at the restaurant they would say 45 minutes gave us a buzzer and we sat in the infinity bar, but the longest we actually waited was only 15 minutes.

      We chose to spend most of our time at the adult pool and beach but I did join in the activities round the main pool, stretching and water aerobics and there was always a fun lively atmosphere we just opted for more quieter days in the adults section. We did make use of the pedalo though, there are a number of water activities available at no extra charge. The pools are cleaned daily and the water is cold but you get used to it and it does provide some refreshment from the hot sun. The beaches are lovely and the water is calm and clear with various fish. We preferred the adults beach as there we less rocks.

      The entertainment was ok we didn't watch a lot of the shows but did enjoy the white party on the beach and the Jamaica show and the atmosphere and entertainment in the infinity bar at night was always enjoyable.

      The staff work so hard especially the dancers who work long hours but are always happy, smiling and making sure the guests are enjoying themselves. Staff like Sabrina, Amelia and Chuckie make that resort as they are so full of energy and life.

      We did 3 trips using Caritas and they were excellent they have a shop in the Jamaica foyer. We chose them over Thomson as they were cheaper, this is despite the Thomson rep warning us not to book with other tour companies which we believe was just scare mongering.

      The hotel is quite a distance from Negril and Montego Bay but you can easily visit them using taxis or trips. We went into Lucea there are supermarkets and various bars and places to eat it's a shame more people don't visit the town. The Jamaican people are friendly, yes there is a lot of poverty but don't be scared to leave the resort we wish we'd hired a car and visited more of the local places but only found out about a reasonable car rental place on the last day. Ask staff in the resort they have local knowledge.

      We really enjoyed the resort and our time in Jamaica and will look at booking grand palladium resorts when we book holidays in other countries.

      Date of stay: January 2017
      Trip type: Travelled as a couple
      8  Thank sazjl
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Social Media Assistant at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 31 January 2017

      Hello Sazjl,
      Thank you for sharing your review and entrusting us to satisfy and meet all your vacation needs for two (2) weeks. We are happy to hear you had a wonderful time and is appreciative of your positive comments about our accommodation, food, staff and entertainment.

      We are pleased to know that you enjoyed our meals and the dining experience at our restaurants and buffets. We do offer a lot of variety simply to ensure that all our guests will be satisfied.

      Lazing by our beautiful pools or playing games and water aerobics by the beaches are fun activities that are enjoyed immensely by our many guest. It is also good that you had the opportunity to visit and experience the culture of the locals and other beautiful attractions of Jamaica.

      We are glad that our Entertainment team made your days with us memorable as they are in fact hard working and dedicated to keeping our guests entertained.The individuals you have mentioned are indeed some of our most hard working, gregarious and talented persons. I will be sure to pass on your kind words to all you have mentioned; as I am sure they will appreciate it and find it uplifting.

      Once again thank you for visiting our resort and we cannot wait to welcome you back for another fantastic and fulfilled vacation!

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 January 2017

      Gorgeous entrance, greeted with refreshing drinks in the lobby. Large, cool, clean rooms in Villa style buildings. I traveled with my sister for a 5 day vacation.

      We went on two excursion on two different days, but spent the rest of the time at the resort which is all inclusive. I travel frequently and have only done an all inclusive resort one other time. The all inclusive meals consisted of a cafeteria style large room with stations where everyone ate. So I was extremely pleased with the many choices of restaurants with different types of food in addition to the not 1, but 2 cafeteria style restaurants. Even in the cafeteria style restaurants you are greeted and seated by a host. There is a romantic, date style restarant for a more upscale dinner that is part of the all inclusive, be sure to make reservations though.

      There are several pools in addition to the main pool. We never got into the main pool as the one near our villa was right next to steps that led down to one of the smaller beach area, which was sufficient. All had seating and bars for drink as part of the all inclusive. It is a very large resort so it is great not to have to walk to the main area for everything. However, there is a shuttle that drives around if one wants to take it. It's great for getting around and really useful when arriving and departing with luggage. You can call for pick up when taking luggage.

      The nightly entertainment was very lively, but after a few nights the performers seemed a bit tired and sluggish while performing. There was simultaneous entertainment in another area so there were always choices. I also LOVED the mini casino, with real slot machines and black jack table (the black jack dealer is electronic though). There is a money exchange booth with a live person and a bar in the casino (thought I don’t drink). There was also the night club that my sister danced the night away in each night. Something for teens also, a teen lounge that I did not venture into.

      I caution about leaving the luggage in the lobby on arrival and departure. I am sure 99% of the time all is well with leaving the luggage in the lobby in front of the men that handle it and have it taken from the room or loaded to the car, which is their normal process. However, I am one of those people that if it can go wrong it will. So I watched my luggage like a hawk and thank God because the guy that tags luggage made the mistake of thinking we were traveling with some people we were just talking to and tagged our luggage with theirs. When their transportation arrived to take them to the airport our luggage was in the process of being loaded in the transportation as I ran over to stop it.

      Overall I would not hesitate to book this place over and over and I recommend not second guessing book it.

      FYI- We were told the Lady Hamilton side is the updated side as of the time we went in September 2016 vs. the Jamaica side. Both look beautiful, but I guess the Lady Hamilton side is renovated and reflected in it costing slightly more than the Jamaica side.

      Room tip: Watch your luggage on arrival and departure. Moreso to prevent it from getting loaded into the wrong vehicle.
      Date of stay: September 2016
      • Trip type: Travelled with family
        • Rooms
        • Cleanliness
        • Service
      2  Thank Keisha B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 31 January 2017

      Hi Keisha,
      Thank you for sharing with us your review. We appreciate the time which you have taken to bring to our attention the highlights of your vacation experience here at the Grand Palladium Jamaica. We are very pleased that you and your sister enjoyed your overall stay with us and is grateful for your positive comments on our property, accommodations, our staff, entertainment and food.

      We are please to know that our many offerings of entertainment and activities were welcomed and enjoyed,as we try to provide many options to satisfy all our guest needs. We are delighted that you enjoyed the cuisines offered by our specialty restaurants and also our buffets, which are also excellent for lunch and dinner.

      Thank you for staying with us on this vacation. We look forward to hosting you again in the future so that you may have a vacation nothing short of Grand.
      Until next time all the best from the Palladium Family

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 January 2017

      First of all, we read numerous reviews before booking, so we went into this trip with a very open mind. We booked with another couple, and we both booked Honeymoon Villas - Imperial Club level via Transat.

      Our flight down was quick, and easy. We were quickly picked up at the airport, and taken to the resort (less than 45 minutes on the bus). There was some confusion with the Transat rep at the airport - as there was a wedding coming in at the same time - to the same resort. We were all put on a large bus - and then we were all told to get off and get on a small bus instead (We had to hold luggage from falling on our heads because there were not enough seats/luggage room) - and the wedding party then got the big bus for private transportation; which was less than half full. This was clearly not how it was originally supposed to be - and it made the drive there quite uncomfortable.

      We arrived, and were greeted with Rum Punch, and Chesley at the front was quick to help us get one of the two rooms right away (one room was ready - the other was not). Chesley got us to our room via shuttle, and even gave us a number he could be reached at if we needed anything at all - WONDERFUL is the only way to describe this man. He was our first point of contact at the hotel, and he really started it off on the right foot!

      The other room was supposed to be directly under ours, and it was "almost ready" when we got the first room... we went and had a bite to eat, and walked around for a bit and came back - still not ready. Went for drinks - came back again - still not ready. Went back to our room, and then walked back about an hour later. Then we were informed there were problems with that room (that it was not going to be used as it could not be repaired that day), so the people we were traveling with were going to be moved to another room instead. This took another hour. We asked them to ensure our rooms were close to each other. They said they would. When they finally got their room it was the furthest room in the honeymoon villas from our room. Then as we were getting back from reception - we saw them checking someone else into the room below us - the room that "Had Issues"... we were not impressed by this.

      We booked Imperial Club - and it was supposed to have a bunch of inclusions - we did get our "coupon" book - waste of paper in my opinion. We did not get slippers, or robes, or a welcome plate of Fruit, or our bottle of rum as included. In fact we could not figure out what extras were actually included with the Transat Imperial club - and no one could tell us either. It was a WASTE of extra money.

      The room was semi clean when we checked it. There were the prior tenant's initials in the glass doors - and guess what - they stayed there all week long. Out of the 7 days, our room was cleaned 4 times. When it was cleaned, it was just the bed that was made, and tub was cleaned. I was not impressed with the maid service, and even less so when I overheard our maid using "nicknames" for us. I guess she didn't realize I was upstairs when she was outside. Our tip at the end of the trip took this into account. She could have had an amazing tip, and instead it was minimal.

      Food - Food in the buffets was actually fantastic! We were very pleased. We did a few a la carts (Jamaican - Try the curry spring rolls!!!), Steak, Mexican and Italian. All were nice, quick and fresh.

      Beaches, we were very happy with the beaches. Clean, plenty of chairs. Private beaches - not like Negril - where you are bugged by merchants.

      Pool was clean - but cold.

      Loved the live music everywhere - by the pool, beach, restaurants - it was a nice change from the resorts that play the same music over and over again.

      Shows were meh... but the Infinity Bar was amazing each night. We had one waitress at the Infinity bar who was AMAZING... I wish I could remember her name - but she was so good at her job I couldn't even remember my own name by the end of each night.

      The Grounds were fantastic, and we spoke with numerous gardeners who all worked very hard.

      The resort is getting a bit run down, and could use some work - but based on how large the resort is, and how many people are there on a daily basis, I understand how this can be difficult.

      Would we return??? Yes we would go back again, but it would not be my first choice. The resort is LARGE, and there is a lot of walking. It is not accessible for someone who has a disability, or is older. There are a lot of stairs. I would book the Honeymoon villa again for the privacy (even though it is so far away from everything), but I would never recommend Imperial Club to anyone as it is a rip off with no value.

      We also booked a day trip via the hotel trip store - next time I would go via another agent - the bus was disgusting, and full of ants. We were taken to a market (that was not advertised as part of the trip) where we felt forced to buy items.

      So to conclude - the resort was lovely, and within our expectations. We really enjoyed our time in Jamaica. Transat did not live up to their side of the deal. I would book again, but I would not go with Transat or Imperial Club.

      Date of stay: January 2017
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      4  Thank MrsReed2008
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Social Media Assistant at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 1 February 2017

      Mrs. Reed,
      Thank you for sharing with us your review. We appreciate the time, which you have taken to bring to our attention the pros and cons of your vacation experience here at the Grand Palladium Jamaica. We are overall pleased that you and your husband enjoyed most aspect of your stay with us.

      Firstly, we are happy to hear that Chesley made such a positive first impression and we apologize for the initial room delay. We hope you understand that while we always strive to meet the room needs of our entire guest, all request are based on availability. Also, we do provide 24 hour shuttle service on property for all guest to take you from one location to the other, thus to avoid walking long distance

      As an Imperial Club member, we are aware that you are entitled to certain amenities and services, which leaves us feeling quiet, disappointed to learn you did not receive some of said amenities. Of this, we will be doing a thorough follow up to determine what transpired.

      Regarding the mentioned housekeeping service, this is certainly not the standard that we affiliate ourselves with. As such, it was brought to the relevant manager’s attention who will follow up and take measures to prevent any re-occurrence. We really do apologize for any inconvenience you experienced while staying here with us.

      We are pleased to know that you enjoyed our meals and the dining experience at our restaurants and buffets. We do offer a wide variety simply to ensure that all our guests will be satisfied. We are glad that relaxing by our beautiful pools and beaches, the warm personality of our staff and enjoying our daily entertainment made your days with us memorable.

      We were happy to have you with us and we look forward to your future visit for a fantastic vacation. Please do not hesitate in contacting us if there is anything that we can do from this end.

      Sincerely,
      N. Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 26 January 2017 via mobile

      Led on the beach now. Fantastic resort. Food and drink are plentifull and of a great standard. The staff are extremely helpfull and friendly had a few small issues and the staff have gone above and beyond to sort them out.
      Cannot fault anything about yhis resort do not beleive any of the negative reviews.Our room is fantastic thanks to the lovely Felipe Martinez Verde for looking after us.
      Just book it you will not be disappointed. Too many helpful staff to menton but the guest relation girl who gave me rice to dry out my phone lol is fantastic extremely friendly and helpful.

      Date of stay: January 2017
      Trip type: Travelled as a couple
      4  Thank Carole S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 30 January 2017

      Hello Carole,
      It gives us great pleasure to hear that your vacation visit with us met all your expectations and more. We are appreciative of your kind words about our luxurious property, the warm hospitality received from our team members, and our many food and beverage options offered at our restaurants.

      We have a great management team who is committed to delivering total guest satisfaction and is always willing to assist our guest in any way possible. The same is for our other team members who try each day to generate the best customer experience.

      Do not hesitate to contact us if there is anything we can assist with from this end, as we wait to welcome you back in the near future. Until then all the best!

      Sincerely,
      N.Lynch

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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