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Adam S
Cirencester, United Kingdom

Great family holiday

5.0 of 5 bubblesReviewed 10 Apr 2016via mobile
Where to start?

The room.
The room was very comfortable, well decorated and the bathroom had a Jacuzzi which the kids found amazing. The safe in the room was free to use which unlike other hotels we had to pay for, it was a nice touch. Our Maids name was Louis who was a lovely friendly person.

The beach.
Sunset Cove was absolutely amazing, really clean and very picturesque. snorkelling was outstanding plenty fish to see, we were even told by a couple that when they were out on a peddleboat they saw a sea turtle. The jerk chicken hut was very nice and there was also a lovely restaurant where you could have lunch which overlooked the cove.

Pool.
The pool was big and clean where we all had days of fun cooling off. There was a bar service that would come round and collect orders for drinks and there was also an ice cream cart which the kids loved. The pool bar was always packed so I tended to get drinks from the two bars around the pool.

Food.
The food in the buffets was a bit samey every day but the food in the à la cart restaurants was outstanding and very tasty. We tried most of the restaurants but our favourite was Chez Bubba. I had the fillet steak that has to be one of the best steaks I've ever had. One person in there who I would like to point out who's service was brilliant was Michael a.k.a. Elmo.

On a final note I would like to say how brilliant Tyrone Hewitt was, One of the POP staff. My 10-year-old son loved to play football(soccer) with him.
Date of stay: March 2016
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this review
Responded 19 Apr 2016
Thank you for sharing your feedback regarding your recent vacation with us. We are happy to know that you had a great time while you were here.

We thank you for taking the time to share your reviews as this is one of the ways we grow and develop our product and services. We hope that you will be visiting with us on your next vacation in the near future.

Best regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    9,982 - 9,987 of 14,405 reviews
    Reviewed 10 April 2016

    Absolutely fantastic food, entertainment and beautiful rooms. The hotel grounds and beaches are paradise and the staff cannot do enough for you. Probably one of the best hotels in the whole of Jamaica.
    Glorious.

    Date of stay: August 2015
    • Trip type: Travelled with family
      • Location
      • Cleanliness
      • Service
    Thank 7,95,931
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 19 April 2016

    We appreciate your feedback regarding your recent vacation and were extremely delighted to know that you had a wonderful time. It is great to know that your expectations were met and that you enjoyed the overall vacation including the meals and all that we had to offer.

    We hope that on your next vacation Grand Palladium Resort and Spa will be the ultimate choice for another great vacation.

    Warm regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2016

    My boyfriend and I recently stayed at the Grand Palladium Lady Hamilton. The property is beautiful and our room was wonderful ( vey clean and spacious). We took a Jamaica Tours excursion (Negril beach,boat ride, snorkeling, and cliff diving at Rick's café). Our tour guide, Nicola, was awesome. The experience, as a whole, was the highlight of our trip. Our only complaint was that the food at the Grand Palladium was not very good and we would have preferred there to be less young children running around the pool. If you go, and prefer a prettier, quieter beach, keep walking to the end of the Lady Hamilton property (near the seafood restaurant). There is a BEAUTIFUL beach there! They also have stand up paddle boards, kayaks, and sailing from that beach.

    Room tip: We had a Garden Suite which was very nice.
    Date of stay: March 2016
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Rooms
      • Service
    1  Thank william s
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 19 April 2016

    Thank you for sharing your feedback regarding your recent vacation with us. We are happy to know that you had a great time while you were here.

    We thank you for taking the time to share your reviews as this is one of the ways we grow and develop our product and services. We hope that you will be visiting with us on your next vacation in the near future.

    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2016

    Returned from GPH on March 30th, having spent two glorious weeks here -- absolutely fantastic hotel, people, weather, food, facilities -- need I say more: From checking in to checking out this hotel ticked all the right boxes for a much needed holiday for myself and husband. The hotel is big, but not so that you felt crowded, there is plenty of room. The villas are beautiful (villa blocks 13 -18 are good on the GPH side, if you wish, ask for upgrade for a sea facing view, we did and it was heaven) you are not too far from the main food restaurants or should you wish to hop on a courtesy vehicle they are there to transport you where ever you wish to go, whether it be a short distance or longer it really isn't a problem - they are great fun and the drivers are lovely.
    The food - two main buffet restaurants - some queueing at peak meal times but really not a problem, the foods here will suit everyone with a fantastic selection, variety and choices. The egg station is always popular with omelettes etc, so a little queue/wait but well worth it. There are numerous Al a Carte options also - Mexican, Bubbas, Asian, Italian, Jerk Hut, Blue Lagoon, Poseidons & Creole -- we ate at Mexican(2), Asian & Jerk hut - lovely no need to reserve, however these restaurants are very popular, and may be go a little earlier if you want to eat here - you won't be disappointed. Didn't try all the Al a Carte, our choice, but no complaints from people that had dined there.
    The bedroom we had (1526) was large, massive bed, all facilities in bathroom, excellent hairdryer. lovely views (we upgraded as mentioned above) - towels changed daily, bedding every other or if you asked everyday. Plenty of wardrobe space, and safe box. Would have like a kettle option (minor issue) but the coffee making facilities was lovely. Mini bar stocked daily with waters, soft bottled drinks, and cans of red stripe.
    The hotel grounds were immaculate and the staff were courteous at all times, even stopping their works so people could pass.
    Pool facilities fantastic for all ages, the usual 'towel' saving brigade were there - with many beds appearing to be taken but with no sight of any one using them at all through the day!! however, this happens and is no big deal. We used the beach facilities where the Beer Hut was - and this proved to be tranquil. The sea can be rocky under foot (beach shoes good idea) but ok if you venture out (I didn't but other people were and swimming ok).
    There are shops within the hotel - lovely but as expected a little expensive, but also very nice quality.
    There is a spa & beauty building -- had a visit, but did not use their facilities, but it looked lovely and many people there.
    There was also a gym - looked fantastic facilities, again did not use (worn out looking at the energetic ones on the machines !!).
    There was also a sports area,wedding gazebos, theatre area, dive centre, sports/swim up bar and probably things I've left out (sorry if I have) again all fantastic.
    The staff here are warm, friendly people whose aim is to make your holiday perfect, and for us it was just that -- Perfect. A very big thankyou to everyone - We will be back.
    The Lady Hamilton side of the hotel looked lovely, but as we did not stay here, I am unable to comment, but from what I saw they looked lovely villas (may be a little bit further away from the main hub of things, but nothing you couldn't walk, and may be a little quieter )
    P.s free wi-fi -- not too good in the room we had, unsure of service if you had the premium option - may have too pay for this? but this did not bother us, I was on my holidays and just switched off all electronic communications!!!!
    All in all to sum up this hotel -- Amazingly fantastic.

    Room tip: GPH side: villas 13-18
    Date of stay: March 2016
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    4  Thank Angela B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 19 April 2016


    Thank you for sharing your feedback regarding your recent vacation with us. We are happy to know that you had a great time while you were here.

    In your review we noticed that you had a great time and there were some staff who adds to making sure that you had the vacation you dreamed of also the overall facility suits your personal taste.

    Again we want to thank you for such great reviews and we really look forward to hosting you as our special repeat guest on your next vacation.

    Regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2016

    I traveled down March 30 to April 6 with 57 guest for my wedding at the Grand Palladium Lady Hamilton all I can say is amazing. Check in was good and didn't have to wait long being that check in is at 3:00 and we got there early. From the very first time I spoke with my wedding coordinator Meloney Kerr via email it was very easy to speak and get very very fast responses. Being from a far it's tough to plan something and leaving it up to someone else. Meloney blew me away with her kindness and great efforts to make my special day a success. It was perfect in every way from the ceremony to the reception and the food, it couldn't have been better. The food was amazing the decor was everything I wanted and it looked spectacular. Meloney was so awesome she stayed from before my ceremony till the end of party. Best wedding coordinator around. Thank You Meloney Kerr!

    The resort is beautiful with lots of things to do and big. It all depends where you stay on the grounds, do you want close to pool and the beach or do you want quietness.It's all up to you, The food was great and lots of restaurants to choose from and kid friendly as well which was great for us.. We traveled with lots of kids for this big day and boy did they have a great time. They didn't want to leave.

    The beaches were amazing and a bunch to choose from so pick your spot and enjoy. All my guest have done nothing but say how much fun it was. The rooms were beautiful and new the wifi was great had no problems with it and house keeping was amazing. The staff were friendly and kind and always making sure you are enjoying your self.

    I will definitely be going back.

    Room tip: I stayed in bulding 26 room 2606 was perfect for myself and family close to the beach and the pool.
    Date of stay: March 2016
    • Trip type: Travelled with family
      • Value
      • Sleep Quality
      • Service
    3  Thank lydiacarson
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 19 April 2016

    It is a pleasure reading your reviews about your recent vacation with us here at Grand Palladium Resort and Spa. We pride ourselves to go above and beyond in ensuring that our guests expectations are totally met. We

    In your review we noticed that you had a great time and there were some staff (Meloney) who adds to making sure that you had the vacation you dreamed of also the overall facility suits your personal taste.

    Again we want to thank you for such great reviews and we really look forward to hosting you as our special repeat guest on your next vacation.

    Regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2016 via mobile

    Travelled as a young couple from the UK for two weeks and loved everything about the resort.

    We upgraded on arrival to the Lady Hamilton side which was well worth the money, as the rooms are recently refurbished and closer to everything.

    Food is 5star!! Many different restaurants to choose from steak, Italian, Mexican, Indian, seafood etc. Our favourite was the seafood, we went back 3 times. Plenty to choose from for breakfast and lunch. The jerk chicken from sunset cove beach was excellent. Burgers are cooked on a BBQ around the main pool and there is also the option of the 2 buffet restaurants! Room service was also very nice the beef burritos and shrimp quesadillas were a big hit! :)

    The staff are friendly and provide a great service.

    I'd advise taking US dollar instead of Jamaican especially for tipping!

    We were sceptical after reading some negative reviews before our trip, which I can confirm are definitely incorrect. We had an amazing time and 100% would return back.

    The 3 beaches were amazing especially sunset cove.

    We booked 3 trips through the hotel- Dunns river falls, Ricks cafe and horse riding. Dunns river falls was well worth the 2 hour trip. Ricks cafe was also a great trip, as was the horse riding however it was clear to see during the ride that they are not treated well and we could not help but feel slightly guilty afterwards.

    Date of stay: March 2016
    Trip type: Travelled as a couple
    6  Thank Albie D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Grand Palladium R, Manager at Grand Palladium Lady Hamilton Resort and Spa, responded to this reviewResponded 19 April 2016

    We appreciate your feedback regarding your recent vacation and were extremely delighted to know that you had a wonderful time. It is great to know that your expectations were met and that you enjoyed the overall vacation including the meals and all that we had to offer.

    We hope that on your next vacation Grand Palladium Resort and Spa will be the ultimate choice for another great vacation.

    Warm regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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