Successfully booked a deluxe room room at this Hotel through Agoda for 30th April, but when went a few days in advance (26 Apr) to confirm on the booking as there were no reply to emails sent, the counter staff was so rude, screamed at people over the phone, at people who came to check if any rooms available. When I showed my booking confirmation he just ignored and said no rooms available 30th Apr as it is a very peak day as there was a very special prayers at nearby temple. Called Agoda and the Agoda staff mentioned that no cancellation received from the hotel and tried to speak to the hotel staff, but the Hotel Staff just ignored and kept saying no room. I got full refund from Agoda plus discount for next booking. Anyway when I checked the room to book for other days, saw insects and the rooms appeared very dirty. Thank God my booking was cancelled. Even if it is a peak period, front-end staff should learn to deal with customer with proper manner.