Dear customer,
Thank you very much for such a positive review. We strive wholeheartedly to make our guests happy, and knowing that we have succeeded is our ultimate reward. We hope to see you back soon.
Sincerely, Magic Robin Hood.

Dear customer ,
Thank you very much for trusting Magic Robin Hood and for sharing with other travelers your experience with us.
We take your opinion into account but we would have appreciated if you had expressed your problems through Formula24, Formula Post24 or the suggestion sheets during your stay so that we could have helped you while enjoying your vacation. A clear example of this is that some clients have expressed an opinion similar to yours and we have helped to make their stay better.
The check-in and check-out times of the rooms are set according to the regulations of the Valencian community for establishments of our category. Although the official schedule is at 17:00, we always deliver our cabins before this time, and in the meantime, our guests can make use of all our facilities and services as a courtesy of the hotel. The all-inclusive service ends at 12:00 noon on the day of departure, as indicated on our website and on the voucher received by the client when the reservation is formalized.
Referring to the food, it is something very personal for everyone and depends on the tastes and perception of each person. We also have a quality control in each restaurant and in each service making a menu test by our management team in each establishment to respect the quality standards also have daily and weekly safety filters with suggestion sheets, quality questionnaires attended by our chefs and maîtres respect for all products in order to offer the best in our wide and varied catering service.
Suggestions from our guests are our most precious weapon for improvement. Little by little, thanks to the suggestions of our customers, we are improving and we are right now improving all the services and facilities for the next season. We hope that if you give us the opportunity again you will be able to appreciate it for yourself and give us your comments again. We would have been delighted to hear your suggestions which we will of course consider in our improvement program.
Best regards, Magic Robin Hood

Dear customer,
We would like to thank you for your collaboration in sending us your evaluation of your stay and the points that you have observed that can be improved, as your comments make us continue to be leaders in the sector.
On the day of your arrival at the establishment, we will give you a welcome letter, where we inform you about the FORMULA 24 and FORMULA POST 24 for situations similar to the one you have reported to us, and so that during your stay you can inform us about any deficiencies you find and they can be resolved while you enjoy your holiday, but not after it, as it helps to improve the holidays of future clients but not your own.
Regarding food, it is something very personal for each person and depends on the tastes and perception of each person. We also have quality control in each restaurant and in each service, with a menu test by our management team in each establishment to respect the quality standards. We also have daily and weekly security filters with suggestion sheets, quality questionnaires attended by our head chefs and maîtres, respecting all products in order to offer the best in our wide and varied restaurant service.
The suggestions of our clients are our most valuable weapon for improvement that we have. Little by little, thanks to the suggestions of our clients, we are improving and we are currently improving all the services and facilities for the next season. We hope that if you give us the opportunity again you can appreciate it for yourself and give us your comments again. We would have loved to hear your suggestions, which we would of course study in our improvement program.
Kind regards, Magic Robin Hood.