To start with what an excellent follow up by the reservation team even before we checked into the hotel. The check in was seamless and the front office lady was extremely pleasant while showing us the property and our rooms. The rooms were big, spacious and tastefully done up with a beautiful view of the Ashtamudi lake. The stay was comfortable and the best part was the speed boat ride that was the part of the package. We enjoyed the ride in the evening and got a full circle tour of the magnificent lake. We also enjoyed the Chef Pillai's speciality dish Karimeen Nirvana and Beef coconut Fry. The dishes were phenomenal. However, the only glitch we experienced was the saturday morning breakfast which was not ready even half an hour after the mentioned time. Probably due to the pandemic, the staff crunch was there. However as an avid traveler I feel that if any property is expecting us to pay that kind of price, as a guest even we expect that level of service. Pandemic should not be an excuse to hamper guest experience.