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Traveller rating
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All reviews welcome drink hotel decor is master suite overlooking the harbour reception staff an amazing hotel on the small side our honeymoon breakfast was delicious perfect stay sea view room the location is perfect lovely room stayed here for a week beautiful island car hire marika
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Reviewed 25 July 2022 via mobile

Extremely disappointing experience
Although it’s not all bad here, it’s definitely not worthy of 4 stars and I couldn’t recommend it based on our recent visit. On arrival our superior sea view room was unavailable and we were put in what can only be described as a shoe box with air conditioning from the 1970s and views of the hotel’s solar power panels. We had to wait until lunchtime the following day for our actual room to be ready. No apologies from the receptionist, actually extremely rude behaviour.and we had to battle for a refund between the price of the room booked and the one we were put in.
We discovered this had happened to two other couples staying there too.
Our actual room was better but definitely not 4 stars, very basic in terms of amenities, no mini bar, no kettle or coffee machine, no complementary water after the first day. The website definitely oversells, the rooms are small and although the sea view is lovely the hotel is on a busy, noisy main road.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank debbiepE4565AN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Grand, Owner at Kefalonia Grand Hotel, responded to this reviewResponded 27 July 2022

We are very sorry but it makes us a surprise that we never allocate guests to different room type
from a sea view room to a city view room
i cannot understand which is the booking you are reffering to..
The hotel tries for the best for all the guests and would never make such mistake allocating a guest from a sea view room to a city view one

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Reviewed 25 July 2022

Fabulous location. My husband and I would like to congratulate this hotel for the excellent service it provides. Starting with the beautiful girls at reception Marika, Martha and Kassandra. They gave us loads of information about the island. The breakfast staff Vagelis and Pablos. Our coffee cups were never empty. The evening restaurant staff, the ever smiling Ioanna also Gerti and of course the man at the bar,Nikos. The restaurant meals were of high standard and costs were comparable to the rest of the island. We also want to thank to the cleaning staff. Clean towels and clean room daily and in keeping with covid standards. Beautiful island
Thank you
Mr and Mrs Taylor

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank Keep2travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Grand, Owner at Kefalonia Grand Hotel, responded to this reviewResponded 25 July 2022

Thank you very much for your feedback
Mr and Mrs Taylor
We hope to host you sometime again in our property !
Take care !
Kind regards
Marika Kontarini
Front desc&reservation manager

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Reviewed 15 July 2022

One of the best stays we’ve ever had! The hotel is exceptional, as are the staff. The girls behind reception we’re extremely helpful & went above & beyond to prepare our room with flowers & balloons as a surprise for my girlfriends birthday! The food for breakfast is an incredible selection with a buffet & another breakfast menu available, the restaurant food was also delicious. All the staff behind the bar & in & around the eatery were great, chatty, helpful & really efficient, could not fault them. The cleaners made sure the room was refreshed everyday to a great standard too.
The rooms are spacious & the side balcony has a nice view of the harbour. It’s quiet at night, we certainly couldn’t hear anything from the nearby roads in a very busy part of the town. The location is perfect, an abundance of restaurants & bars nearby, boat tours on the doorstep & a chance to see the sea turtles in the harbour every morning & night!
A matter of when we’ll be back not if!

Room tip: rooms with a balcony on the side were quiet as they're not overlooking the busy road below but the front facing should be just as quiet!
Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank joshlQ4076DE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Grand, Owner at Kefalonia Grand Hotel, responded to this reviewResponded 17 July 2022

THANK YOU VERY MUCH FOR YOUR FEEDBACK
IT IS ALWAYS A PLEASURE TO ASSIST OUR GUESTS
AND MAKE THEM FEEL LIKE HOME

KIND REGARDS
MARIKA KONTARINI
FRONT DESC & RESERVATION MANAGER

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Reviewed 13 July 2022

We only stayed for three nights but the staff made us feel right at home from the very beginning and are a credit to the hotel, especially the reception staff. We thoroughly enjoyed our stay at the beautiful hotel and when I lost my phone, the staff couldn't do more to help me find it. We will definitely be back.

Date of stay: July 2022
    • Location
    • Rooms
    • Service
1  Thank jordanhK624DT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Grand, Owner at Kefalonia Grand Hotel, responded to this reviewResponded 15 July 2022

THANK YOU FOR YOUR FEEDBACK
WE ARE ALWAYS HAPPY TO HELP

HOPE TO SEE YOU SOON

KIND REGARDS
MARIKA KONTARINI

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Reviewed 12 July 2022 via mobile

In June I went for 1 week to this fabulous hotel. The location is perfect! In the center of Argostoli, close to all shops and to the ferry boat to Lixouri. The hotel itself is very modern and the staff is amazing, especially Marika who always greeted us with a smile and gave us a lot of nice recommendations about the area!! Would definitely come back here!

Date of stay: June 2022
Trip type: Travelled as a couple
Thank GaelleE16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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