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All reviews lovely hotel george's park alton towers st george junior suite football team sky sports bar area excellent facilities long drive sauna and steam room evening meal short break plenty of parking following morning member of staff leisure facilities
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Reviewed 16 January 2018

We booked a late minute break, so we could spend some quality family time together. We was impressed as soon as we arrived. Staff lovely, hotel nice and spa amazing. Kids and adults loved the pool. They have a limit on how many children can go in the pool, so you may have to wait but well worth it. Breakfast incredible and staff lovely. Chef was very wlecoming, and great selection. We hope to return again one day.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank staceydrake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton Upon Trent, responded to this reviewResponded 18 January 2018

Dear Staceydrake

Thank you for taking a moment to share your experience, we really appreciate it. It's great to hear that you and your family had a good time and especially enjoyed the pool. We look forward to hopefully welcoming you back very soon.

Kind regards
NICOLA UNDERHILL
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

My wife and I stayed here on January 13th to celebrate my birthday. From the moment we arrived the staff couldn’t do enough for us! The room was amazing, and the spa and facilities were fab - we were so relaxed we even fell asleep poolside! My wife especially liked the foot spa available next to the pool. We had a full body massage each which was just what the doctor ordered! The food in the restaurant in the evening was absolutely spot on, as was the service, very attentive but never intrusive. Breakfast was great with so much choice it was hard to know what to go for! What made this place stand out for us though was all the little extra special touches and the way we were so looked after, the customer service we received made us feel like VIP’s for our entire stay. The fact that we are both football fans and the hotel is packed full of football pictures, memorabilia etc was the icing on top of the cake. We would thoroughly recommend this place to anyone (football fan or not) looking for a relaxing break or a family getaway. We will definitely definitely be back!

Date of stay: January 2018
Trip type: Travelled as a couple
Thank I6949LKstuartm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton Upon Trent, responded to this reviewResponded 15 January 2018

Dear Stuart m

Thank you so much for taking a moment to share your experience, we really do appreciate it.

It’s great to hear you enjoyed your stay with us and that you particularly enjoyed our Health Club and Spa.

We are delighted to hear that you loved our breakfast offering and that our team made you feel like VIP’s during your stay.

Once again thank you for your review and recommendation and we hope to welcome you back very soon.

Kind regards

Nicola Underhill
General Manager

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Reviewed 11 January 2018

Great hotel with very good facilities, friendly staff and very good environment for business or leisure. Set a great atmosphere for staff meetings, conferences or just for R&R for the whole family, fully recommend

Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jeff D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton Upon Trent, responded to this reviewResponded 24 January 2018

Dear Jeff D

Thank you very much for your review and for taking the time to share your experience, it is much appreciated.

We are delighted to hear that you enjoyed your time with us and thank you for your kind comments with regard to our facilities, team members, environment and atmosphere.

Thank you once again for your review and we very much look forward to welcoming you back soon.

Kind regards
NICOLA UNDERHILL
GENERAL MANAGER

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Reviewed 10 January 2018

very large venue, good for group stuff, esp. sport related. easy enough to get to and from nearby locations when doing business within an hour or so travel, traffic not noticeably bad ever. fillet steak was gorgeous. have to be pretty fussy to find problems!

Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank zendob2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton Upon Trent, responded to this reviewResponded 24 January 2018

Dear zendob2018

Thank you very much for your review and for taking a moment to share your experience, it is much appreciated and we are delighted that you enjoyed your time with us.

It's great to hear that you find our location easy to get to that you enjoyed your fillet steak.

Thank you once again for your review and we very much look forward to welcoming you back soon.

Kind regards
NICOLA UNDERHILL
GENERAL MANAGER

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Reviewed 7 January 2018

My wife and I went there for a short weekend trip away with my two children. Because of the young one falling asleep in the room just before checkout we thought it might be OK to wait until he wakes up to go to checkout. But it ended up that we had one of the staff come to the door of the room to raise his voice on us that we need to check out ASAP. This gave my wife an anxiety attack and ruined the whole trip. Would not recommend this as a family friendly hotel. The reception staff were not friendly at all.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Abd121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM_Nicola_U, General Manager at Hilton at St George's Park, Burton Upon Trent, responded to this reviewResponded 24 January 2018

Dear Abd121

Thank you very much for your review and for taking the time to share your experience following your recent stay, it is much appreciated.

We are very sorry to hear of the issues you encountered with team members and that these issues ruined your trip. Please accept my sincere apologies for your experience, this is not an indication of our level of the service we deliver and your feedback has been communicated with the Executive team, so that any additional training needs are identified. Please be assured that we do take all feedback seriously and act on it.

Thank you once again for your feedback and we do hope that one day we may have the opportunity to welcome you back.

Kind regards
NICOLA UNDERHILL
GENERAL MANAGER

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