Wonderful 5Days at our Home away from Home…our Favorite hotel…From Housekeep’g -Front Desk - Kitchen -Judith Delgado…all are very welcoming and recognize us by name … feelp like part of the Family.Luv

After two nights, we decided this was our last stay here! the other guests we spoke with agreed, this hotel is going downhill fast.

On our first night my wife yelled from the bathroom, it was a huge roach in the bathroom sink and all over her toothbrush (photo included). Then we tried to enjoy the balcony but the smokers above us became overwhelming, then the cigarette butt landed on our balcony, we knew it was enough.

The room was extremely sparse (photo included) like a motel setting, I couldn't use the desk chair since it kept sinking down so I could barely use my laptop for work, also the room phone didn't work to call the front desk.

Finally on our last day, we had a noon checkout yet housekeeping walked right in at 10AM.

Despite the beach location, I would not recommend this hotel to anyone. There are many better hotel choices in the area.

We were forced to get a hotel room during our trip to Fl because my sister found out she had Covid the day of our arrival. We wanted someplace near NSB, so we choose Holiday Inn Express in the shores. Biggest mistake ever. As soon as we opened the door to the room, the musty smell overtook us, but thought once the AC ran awhile would be ok, I sprayed some room freshener I had… it was ok until you would leave the room for a period of time and you’d be hit with it again. There was black mold in the shower. The AC wouldn’t run right at night so it would get warm in the middle of the night… The first day there, I noticed the pool was dark and murky looking, I really wanted to get in, but not the way it looked. I questioned the girl at the desk, she says oh it’s fine, the chemicals checked ok.. I don’t think so, I own a pool and a hot tub. 2 hrs later the pool was roped off and closed for the day!! The elevators didn’t work the whole week we were there.. Got stuck once and some people were stuck for 20 mins and others 45 mins banging on the doors and I know first hand it’s hot in there, the A.C. never worked. My husband had to stand and wait sometimes up to 15 mins for the elevator and he’s handicapped. That is just unacceptable!! Most of the front desk were rude, we weren’t even offered to switch rooms or any credit for all these inconveniences. One day, the girl at the front desk waited on hotel employees before me, a paying guest, even after her supervisor told her to wait on the guest first.. rude!! The floors/ carpet in rooms are filthy, after a shower I forgot to put my Sandals on and my feet were black and had to wash them again. You expect rust on the beach, but not an inch of dust on the rust of the fixtures, clean them!! (Torey) that’s who didn’t clean our room and left mold in the shower. No coffee maker for the breakfast after 6 days of being there I kept expecting one to show up.
But when I called there today to ask a question about my bill I’m told the elevator is fixed, new coffee maker everything is fixed now.. Am I expected to believe 2 days after I ck out it all got better??? Please, Please, please do not leave me your generic response because it’s insulting.. if you want to do something ask me to contact you for a credit… btw we stayed at a holiday in Lorton, VA and it had mold in the shower too?? What’s up with IHG.
Positive note: the ladies during the breakfast were wonderful…
I just feel for the price we paid, expected more, especially for weekend rates of 259.00 for what we got or should I say didn’t get