Visited the BN on a pre-booked and pre-paid arrangements for 2 double rooms...but their records were not updated. The frontdesk were clueless and went about a rebooking....instead of actually checking out about the pre-booked and pre-paid transaction. Ended up booking again and a loss of one hour waiting in the lobby with family. If their records were in place..we would have been saved the bother. The refunds are done only in Cash and that needs to be collected in person by the one who has done the pre-booking. How inconvenient!!! But the stay was good and the Suite we booked was decent. There was no cleaning OR changes to the towels on our checkout day though we were to checkout at 7pm. The area near the lifts were smelling or stinking of cigarette smoke and liquor smell due to the presence of a bar adjacent to the lift entry. That was a poor placement for a bar when families wait for the only lift to come when called for. Breakfast spread was standard and I believe even smaller decent hotels have a good spread. Continental stuff was missing and the Indian stiff was very standard and no variety day on day. The refills were just not coming inspite of reminders to the attendants. Some positives were being asked for any special requirements during breakfast. Checkout was smooth. Overall..it was good. But can definitely be much better and give the customer...Visited the BN on a pre-booked and pre-paid arrangements for 2 double rooms...but their records were not updated.
The frontdesk were clueless and went about a rebooking....instead of actually checking out about the pre-booked and pre-paid transaction.

Ended up booking again and a loss of one hour waiting in the lobby with family. If their records were in place..we would have been saved the bother. The refunds are done only in Cash and that needs to be collected in person by the one who has done the pre-booking. How inconvenient!!!

But the stay was good and the Suite we booked was decent. There was no cleaning OR changes to the towels on our checkout day though we were to checkout at 7pm.

The area near the lifts were smelling or stinking of cigarette smoke and liquor smell due to the presence of a bar adjacent to the lift entry. That was a poor placement for a bar when families wait for the only lift to come when called for.

Breakfast spread was standard and I believe even smaller decent hotels have a good spread. Continental stuff was missing and the Indian stiff was very standard and no variety day on day.
The refills were just not coming inspite of reminders to the attendants. Some positives were being asked for any special requirements during breakfast.

Checkout was smooth.

Overall..it was good. But can definitely be much better and give the customer a wow experience. It is possible.
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