Somebody rightly said.. its just a 3-star cheating at kannur. Though the rooms are pretty decent. That was the only plus point. The food was horrible and there was no element of customer service. There was a so-called food fest going on with local dishes like upma which was again pathetic. The sports room smelled like as if it wasnt opened since ages.
I had payed the advance amount for the room and when we were checking-out the next day they gave me the bill from which they had not deducted the advance amount which i had already paid the previous day. I gave them my debit card to deduct the balance amount but they deducted the full amount including the already paid advace creating lot of confusion. Then the entire transaction was cancelled and a slip of VOID SALE was given to me. They told that the deducted amount will be reversed. But even after 10 days it wasnt reversed. Upon calling them they told that it might take 1 week to 1 month for it to get reversed. It was nearly 10,000rs so I lodged a complaint with HDFC bank which had deducted the amount. The bank people told that we will have to lodge a complaint with ICICI (my debit card bank) and then ICICI people will send a notification to HDFC and then the amount would be reversed. Because of these idiotic people I am made to run around so much. AVOID THIS RESORT AT ANY COST.
- Official Description (provided by the hotel):
- Kairali Heritage Resort is set along the banks of the Kattampally River in Kannur, India. It is 8 km from the city centre. The nearest airport, which is in Calicut, is 115 km away. Bask in solitude as you settle down in any of the rooms at Kairali Heritage Resort. Each accommodation has a private toilet and bath with shower, dining area, and balcony/ deck. ... more less
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- Also Known As:
- Kairali Heritage Kannur, Kerala