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Reviews (241)
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All reviewshoneymoon suitewater bedcoffee machinefunction roomfour poster bedlarge roomcar parkwould stay againbooked this hotelstayed here for two nightswedding receptionsteakfull english breakfastfriends and familytown centrewarm welcomeone night stay
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Reviewed 25 July 2016

Fantastic old building in a very charming town. Only used the bar as couldn't get a room but will definitely try to stay here when next in the area. The sense of history is all pervasive. Staff friendly.

Stayed: July 2016, travelled with friends
1  Thank Coz_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2016 via mobile

The lion and swan is a beautiful old hotel in the centre of town, the building has lots of character, lovely clean rooms a beautiful facade and lots of quirky character, it's even reputed to be haunted although we saw no signs of the illusive ghost. The staff were very polite, well presented and extremely helpful. Absolutely lovely people. I do not have a bad word to say about this hotel, the food and bar were excellent and breakfast was to die for! I would highly recommend the lion and swan to anyone looking to stay in the area! I will definitely be back again!

Stayed: July 2016, travelled with friends
1  Thank barslut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2016

We rang around 3 hotels to see which hotels around Congleton would allow a late checkout for us whilst one of us went to a meeting. This hotel agreed that 12 o'clock would be fine so we booked an executive room for £89. The hotel looks 'tired' and whilst getting ready for dinner the sounds of a band practising (same tunes over and over again) wafted loudly up to our room. It turned out they use one of the function rooms on a regular basis. Along with this noise there was no one in the bar or restaurant so we pushed our way past the staff smoking on the front door step and went out for a lovely supper in the town. On returning to the hotel the music was still blaring but the receptionist did agree to have a word with the band when we explained they were underneath our room (she later agreed they 'did her head in' too)- the music then did stop which was a plus. At breakfast the next morning when we checked about the late checkout previously agreed on booking we were told that there was no note on our booking and if we wanted to use the room until 12 there would be a charge of £15 otherwise we had to vacate by 11am, particularly annoying when we could have stayed at a superior hotel and paid the same. When the room was vacated at 11am and we again explained our conversation the staff worked out that it was with the Manager we'd spoken to so begrudingly said we could return to the room if we wanted for the hour- having packed up and cleared out we didn't bother! If you don't mind a tired hotel with nobody around, overly casual staff sitting on the front desk, smoking on the front door step and on departure saying 'See ya' then I guess this hotel would be fine for you - it didn't however suit us and we won't be returning.

  • Stayed: July 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank pembrokeshirevoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2016

Interesting quirky pub which goes back to the 1400's and has some fascinating history including the obligatory ghost that is apparently friendly to guests! Rooms are clean and comfortable. I had the best shower since I have been in the uk this time!!!!

Congelton is a bit off the beaten track but well worth a detour with some fabulous buildings in its town centre.

Room Tip: Be prepared for a bit of a route march. Some rooms are deep in the sprawling building but this adds to its charm.
  • Stayed: July 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2016 via mobile

We booked here before I read any reviews and have to say was dreading staying here after reading about people's bad experiences. Being a cleanliness fanatic I was sure I was going to hate every moment there. I was very wrong rooms were generally clean yeah not up to Kim and aggie standards but as clean if not cleaner than the majority of hotels in this price range!

Our room was large and comfy with nice little touches like homemade shortbread and free bottles of water, the bathroom was really big with loads of hot water for the bath. My only grumble and I'm being picky is the only mirror was in the bathroom.

Location was perfect right in the middle of town and free parking was included with your stay. Breakfast was buffet style and yes not gourmet but tasty and plentiful.

Would definitely use this hotel again, great value for money.

Stayed: July 2016, travelled as a couple
1  Thank louisam1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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