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All reviews burger pub urban suite washer dryer gas fireplace pool and hot tub bed was very comfortable mont orford beautiful hotel indoor parking classic room ski hill living area nice stay bistro loft sink fall
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Reviewed 13 August 2022 via mobile

Looking at the pictures it seemed marvellous!
What a disappointment!!
We rented the urban suite. Well, we were surprised…
1- the lighting is TERRIBLE!
2- the Ac was switching from cold to heat in the middle of the night so we were sweating!
3- if you go to the washroom and someone is sleeping in the bedroom the lights just shine right through to the bedroom since there is a sheer window separating the bathroom and he bedroom.
Same thing for the kitchen/living room, the fireplace is see through so if you open the lights it shine right through into the bedroom.
4-urban suite looks WAY bigger in the pictures..

We wanted to relax instead it wasn’t a peaceful relaxation spot at all! Barely slept! Should’ve stayed home instead of spending all this money on this place!

Date of stay: August 2022
Trip type: Travelled with family
Thank evaaa123k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Schofield, Services aux clients/réception at Espace 4 Saisons, responded to this reviewResponded 14 September 2022

Hi Eva,

We are sorry that the establishment wasn't up to your expectations, I would love to know which room you were in to make sure the lighting is up to our specifications. You can respond to any email you received of ours and say you are responding to Michael, I would love to investigate.

The AC has a control box in each room that you can adjust and set to heat or cool so it doesn't switch on its own. During seasons like this, on automatic it will definitely switch between the two.

Thank you for your feedback, we appreciate our clients sharing their experiences as it helps us better ourselves.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2022

1-bistro at night have climatisation problem , so we eat at 26-27 , the keep door open so climatisation doesnt do the job , so eating in nice dressing is not confortable, staff was all sweetting water never cold in ou glass …we would have drink a couple hot brezilian coffe after lunch if it was not so hot
2-breakfest team is awfull, hot water again and cold coffe ….
Staff try their best but it shows that they lost it
Plus the menu trie to be different but frankly it was disgusting

Pool, ouch , small, no shade , no towell, children yelling , it was a nightmare we stayed aroud 15 minutes and we where unable to ear relax du to child yelling an dits echo because its inside and outside

No place to relax just drinking cocktail…they should have a little bar to make fun stuff at pool and also need more space , several person have a pool this size in a backyard but for one family…not for a complete hotel

Definitly not a 4 stars

Staff was polite everywhere no probleme with that.

Room tip: Do not take first floor room, parking view is awfull
Date of stay: August 2022
    • Location
    • Cleanliness
Thank marceldM1252IT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Schofield, Services aux clients/réception at Espace 4 Saisons, responded to this reviewResponded 10 August 2022

Hello Marcel,

Thank you for taking the time to share your experience with us, we appreciate constructive criticism so we can better ourselfs and meet as best we can our clients expectations. The Bistro and the Hotel are two distinct companies and we each have our own tripadvisor pages, I transfered your comments over to them so they can be informed of your experience.

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Reviewed 3 August 2022

We recently stayed here for a 4-day getaway - We chose a suite and we were not disappointed. The kitchen was well supplied with full-sized appliances, the unit was open, airy and bright! The bathroom was spotless and the bed was very comfortable. Our room was above the outdoor pub patio but we never heard anything when our patio door was closed - everything was very soundproof! The staff members we dealt with were all very friendly and welcoming. We would definitely recommend this hotel to family and friends.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DSauve613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marketing Palplus, Commercialisation at Espace 4 Saisons, responded to this reviewResponded 4 August 2022

Thanks a lot DSauve613! We hope to welcome you again soon :)

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Reviewed 7 July 2022 via mobile

I would definitely recommend this place in Orford! The room was clean, well equipped. The front desk staff was very curteous. The hotel is well located near Mont Orford. The only downside were the opening hours/days of the restaurant and of the room service, which closed earlier than mentioned on their website.

Room tip: Don’t rely too much on the room service and hotel restaurants to eat
Date of stay: June 2022
Trip type: Travelled as a couple
Thank Sunshine827087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marketing Palplus, Commercialisation at Espace 4 Saisons, responded to this reviewResponded 11 July 2022

Thank you for your visit and kind words! We would like to open our 2 restaurants more, but unfortunetaly, the staff shortage is a very big problem for us.

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Reviewed 23 June 2022

Room is big, AC working well, coffee maker in the room. We also enjoyed breakfast in the hotel. We only stayed one night and didn't have time to enjoy pool and jacuzzi but hope to come back some day! Hotel also has parking.

Room tip: we had king size room. was big and nice
Date of stay: June 2022
    • Location
    • Sleep Quality
    • Service
Thank 980yevgeniyab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marketing Palplus, Commercialisation at Espace 4 Saisons, responded to this reviewResponded 4 July 2022

Thanks a lot! See you again soon :)

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