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“Never 5 Star”
Review of Hacienda Na Xamena

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Hacienda Na Xamena
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Never 5 Star”
Reviewed 28 January 2012

Never been to Ibiza, needed a break so booked this Hotel as the description and price suggest it must be one of the Best 5 star Hotels on Ibiza (certainly the most expensive )
flew out on BA from London City, Great, Hire car at the Airport, Great, New Bmw, found the Hotel and then it started !
Pulled up at reception to unload the car ourselves, no porter, no help or excuse, booked in, then taken for a 8 minute tour of the Hotel yes 8 minutes, shown the Sauna which the use of is an extra cost, yes extra. I have never stayed at a 5 Star Hotel where this is an extra !.now at this point I am getting a bad vib, we are paying £600 per day/night for a room with a pool " What’s next ?" our Room 208 was just out of the 70,s very tired, it has not seen much maintenance in the past 10 year and quite a number of items did not work items broken, around the pool area was similar to a builders yard with nails and screws to stand on, nice !!! and not an extra, did call the front desk as the electronic keys did not work… took the offending items we had found, there look was enough, yep, they had been there before ….
This Hotel is very very overrated, we were told a few days later that it had been derated to a 3 star few years ago ( not surprised ) but not according to the owner, I suggest the claimed 5 star rating is confirmed with the local Tourist Board.
After four days we had a meeting with the Under Manager as the General Manage was too busy to see customers who were paying over £6000 for a ten day stay ! we left after 5 days of our booking, enough was enough, we were offered a very generous 200 Euro refund of the now £3000 + (50%) possible due.
Note. we had been asked to pay the total booking in advance which we are told is normal for this Hotel, I suggest we are not the first to leave under such circumstances The Hotel is a dump, pls see the photo,s attached, look for your selves, it reminded me of Benidorm in the early 70,s ! take out the flat screen TV and it,s 1973 ,,,.all very retro.
We have stayed World Wide in many 4,5 and 6 Star Hotels, in many countries over many years and this is the first time we have seen such a tired Hotel trying to be a 5 Star.. it,s a joke, we felt sorry for the under manager who was very sympathetic, she knew the problem but had been told not to compensate, I suggest the Hotel has no money to maintain a true 5 star service or maintain the property to a high 5 star standard, maybe the owner and General manger are blind to the rest of the World? By the way they still have our 200 Euro credit.
Upside, we did find a very nice Boutique Hotel within 3 klms which was Super, we like Ibiza and will be back again this year and will certainly not visit this Hotel, the 200 Euro,s …they need it more than we do, their attitude toward customers is dreadful, avoid unless you wish to go on a wealth diet.

Room Tip: This we think cannot be possible.
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  • Stayed April 2011, travelled as a couple
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48 Thank TheTraveller0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (42)
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English first
Halifax, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 January 2012

Stunning views, total relaxation. Girls couple of days chill out. Fabulous.

  • Stayed September 2011, travelled with friends
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Helpful?
1 Thank grace c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 November 2011

Having spent two nights here in May 2010 my boyfriend and I will definitely be back. The hotel had just opened for the season and so was a bit too quiet but the staff and service were excellent. And the view! Love it here.

  • Stayed May 2011
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank AimeeDadswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 November 2011

I brought my then girlfriend (now fiancee) on a surprise stay at this hotel while holidaying in Ibiza. It was amazing. After proposing on a scenic viewing platform in the surrounding forst hills (with views for miles of the coastline), we stayed at the hotel and were impressed from beginning to end. The staff were extremely friendly and helped me organise the perfect stay, even arranging for a bouquet of specific flowers to be at our room upon arrival. The views are mind-blowingly picturesque, the facilities are immaculate, the spa treatments went down a treat and the food was of Michelin quality.
The relaxing ambience is unbeatable and the staff will go that extra mile for their visitors.
I highly recommend this place for a peaceful and relaxing stay, for couples, family gatherings, young or old.
We will certainly return at some point in the future!!!

Room Tip: From my understanding all rooms benefit from great views so it really comes down to preferences...ho...
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  • Stayed September 2011, travelled as a couple
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Helpful?
2 Thank ste p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
Reviewed 9 November 2011

My now fiance proposed to me at the top of the mountain adjacent to the hotel on Sept 6th 2011, so this hotel was really special for me. Afterwards he announced we were staying in the Hacienda for the night!
When we checked in the receptionist showed us to our room - they had liased with my fiance (with no trouble), to have a bunch of beautiful, fresh white flowers waiting for me in the bedroom. The room was gorgeous with a breathtaking view of the sea... They also gave us a bowl of fresh fruit with a bottle of Cava to enjoy on our terrace.
We then had a swim in the pool and a tasty lunch on the terrace, where the amazing views were visible all the time! Wow. It really is a stunning location.
I had a full body massage which was really relaxing and one of the best I've had (even despite some sunburn on my back!) and afterwards we had a dip in the salt water cascades/jacuzzis just before sunset. They were really special - different strength water pressure in each adjoining jacuzzi, set into the cliffside with a totally unobstructed view.
THE SUNSET HERE IS SPECTACULAR! It's on the northwest coast so perfect for sunsets...
Dinner was really outstanding - my fiance had pre-ordered a tasters menu so we had a sample of lots of foods with gorgeous wine.
The bed was really comfy - the room had a jacuzzi over by the window. It was so romantic...
Breakfast was a buffet or anything you wanted to order from the breakfast menu. It was second to none - and I'm used to a full Irish on occasion.
We thoroughly enjoyed our stay. It was so beautiful and romantic...
A great place for couples.

Room Tip: All of the rooms enjoy the great view but the ones on the upper floors seem to be slightly nicer
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  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
Thank Sabrina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Na Xamena

Property: Hacienda Na Xamena
Address: Calle Na Xamena s/n | San Miguel, 07815 Port de Sant Miguel, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Port de Sant Miguel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Port de Sant Miguel
Price range (per night): ₹ 30,382 - ₹ 85,013
Hotel Class:5 star — Hacienda Na Xamena 5*
Number of rooms: 77
Official Description (provided by the hotel):
The Hacienda Na Xamena, Ibiza is a white washed style property suspended 180m high above the glistering Mediterranean Sea, in the heart of a preserved natural park. ... more   less 
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Also Known As:
Hacienda Na Xamena Hotel
Hacienda Na Xamena San Miguel
Hacienda Ibiza
Hacienda Na Xamena Port De Sant Miguel, Ibiza

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