My family & I (totaling 11 - incl my 3yr old) stayed at Luisa By The Sea in the 1st week of Jan 2011 and I must say this is the BEST place to stay! It was a wonderful experience! We really loved the villa which was provided to us and it more than met our expectations. LBTS feels like a very nice gated community with lots of trees, shrubs, flowers and lots of greenery. The place has 2 pools which is very convenient. The rooms and bathrooms were huge and we were provided with clean sheets and pillows and also additional pillows, beds as required, without any fuss! The villas have all modern amenities including a fully functional kitchen (fridge, m/w, plates, cups, cutlery etc). We dealt with Ms. Sophie George who was professional to the core and was very nice to us. She helped us with whatever we needed (at one point we needed a bigger cooking vessel and some curry leaves, which also she so kindly provided!!!). And the place has a lot of staff (gardners, cleaners, security) who are civil, courteous and never intrusive. The complex also retained some old school charm with a small wicket gate at the back which opens to the road leading to the beach (a 2 minute walk). Taxis outside the villa, stores, bars, spas/massage, restaurants within a stone's throw which made it all the more convenient. My stay was very blissful and I definitely plan to go back whenever I can!

This year will be our fifth year staying at Luisa by the sea. Every year we look forward to our escape from England to our piece of 'paradise'. Luisa is an ideal location for the beach and dining in the local village. The villas are compact and have everything one needs. The gardens are beautiful, well maintained and so tranquil with a choice of two pools.

Ms Sophie George always handles our booking and she has done so every year with politeness and efficiency and my husband and I now regard her as a friend. She gives us a warm welcome and is only too pleased to help if we should need it. The staff are diligent and always ready to assist the guests.

Cannot wait to return!!

I was with my family at "luisa by the sea" from 11th dec'10 till 14th dec'10. The place is good but my only grouse is poor customer service. Also, the restaurant takes atleast an hour's time to deliver your food. Certain villas are being managed by Ms. Sophie George who definitely needs to undergo a training course in customer service. I had booked two villas next to each other but the day we reached the place, we were given villa no.56 and villa no.29 which were at half a minute walk from each other. In fact behind villa no.29 there was a garbage dump. Before finalizing the booking, i was shown the pics of two villas next to each other with email confirmation from Ms. Sophie regarding they being next to each other. We were not happy with the arrangement. Also, we had senior citizens with us and it would be difficult for them to walk from one villa to another. Instead of apologizing, she started complaining that, prior to booking the villas, i asked her too many questions for a mere 3-day stay and that we never told her that we have senior citizens. She was absolutely rude and refused to accept her mistake. She even had the audacity to tell us that we should leave her place if we are not happy with the arrangement. After a lot of argument, we were given villa no. 69 which was opposite to villa no. 56 but we had to pay higher price since the villa was managed by someone else. Later she tendered an apology email but it was also filled with accusations towards me and my family. My tip to fellow travelers is that if you are communicating with Ms. Sophie George then kindly be very specific about your requirements and keep all email communications/confirmations handy with you because what you see may not be what you get. She will not accept her mistake and the argument will continue for hours eventually spoiling your mood for the rest of the day. I would still recommend this place for its villas and location but beware of the customer service.