I have been traveling a lot and have been staying at many hotels but this stay was just a nightmare. The French owner Gilles is very rude to guest who are not French and also very disrespectful to his own staff. I complained about the internet several times since it’s very very poor, even in the common areas. I was not the only one who had that problem. He said “it’s Africa” in a very rude way and when I said that he didn’t have to be rude he EXPLODED! He screamed and spit on me! I was crying the whole morning. One of the staff called Dennis had to calm down the manager because of his yelling and misbehavior. I have never received a worse treatment in my life! And how disrespectful and rude he is to his staff can explain why the staff don’t smile or are slow because of very poor management.
It’s dirty and the towels and sheets are discusting. Did I mentioned the dinner? A mess and overpriced!
I pre-booked this place for five nights, I left after the 1st. The hotel is located nice but it’s definitely not a 4 star hotel. There are absolutely much better hotels and more affordable at Diani for example Hotel Jacaranda which is a lovely 4 star hotel where the cleanliness & staff are amazing!
So please AVOID this hotel if you aren’t French. But I would recommend another accommodation for them as well!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and Jovago.com so you can book your Afrika Pearl & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.