We chose this hotel from all the reviews and indeed the price tag made us think that it was going to be an out-of-this world kind of experience.
The good parts: the restaurant - the Nomad at the Sands. Very wide and interesting menu, well presented and very tasty. indeed the chef is top notch, the location on the beach is magical. However they need to think through guest experiences at different times. In the evening or at night the restaurant is perfect as the sea breeze cools the sitting area adequately. The heat is felt in the morning at breakfast and at lunch time when the sun is overhead, the canvas roofing of the restaurant combined with no fans, make it an oven. So decide for yourself, super great meal in an oven!
The accommodation: we expected magic. Having eaten several dinners at their restaurant, we booked a stay expecting the same attention to detail from the menu to the rooms. We were disappointed.
Other factors that made us select the hotel were WIFI, natural forest setting (an Eco feel), and a stunning social media presence, elegant logo, pictures etc.
Truth is the rooms are dark and not well ventilated, so one has to constantly use air-Conditioning and lighting. Opening the door to the balcony to bring in light and fresh air means contending with the mosquitos and staff or other guests peaking as they passing. Of course this might not be the case with the beach view cottages, so check for yourself.
There is no bottled water yet there is a clear sign that tap water is not safe to drink. We felt that for the amount of money they charge even on their basic rooms, the could at least provide a small bottle of water. note there is no shop on site where you can buy basics, one has to order room service. water is USD2.5 They however re-fill a glass bottle in the bathroom for brushing teeth.
The hotel should probably clarify that there is no wifi in room so working guests will not get as frustrated as we were.
Their staff (maintenance staff)barge into the rooms unannounced and we did raise this twice with the reception. This is totally unacceptable. happened to me and even after complaining to the reception, it also happened to my friend in another room.
What really left a bad taste in the mouth, is that they had a 'managers' cocktail' on the Friday we were in the hotel. my friend got a personal invite in her room, while i was totally ignored. So we wondered did they select attendees based on nationalities or skin colour ?
It is worth noting that on check -in we were advised the general manager would welcome us, but this was not to be. But on the various days, we were there, we did see the GM personally welcoming foreign guests. Thus our conclusion, is that service could be based on other factors and not the cash you pay at the hotel.
- Official Description (provided by the hotel):
- The Hotel is set amid 25 acres of indigenous forest fronted by 225 meters of Kenyas most unspoilt stretches of white sand and aquamarine sea. All rooms with en-suite bathroom, hairdryer, individual air condition. Minibar, Safe, Satelite TV, Telephone and Internet access, 24 hour room service.The restaurant offers a wide selection of international cuisine, pastas, pizzas & Japanese dishes. ... more less
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- Also Known As:
- The Sands At Nomad Hotel Diani
- Sands At Nomad Diani
- Sands At Nomad Hotel Diani