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Reviewed 8 October 2018

At the beginning of our trip- the staff (on the ground) are really super! Friendly! Good amenities with pleasant, helpful and knowledgeable staff especially at the dive Centre. Hotel grounds neat and spacious. Pity no active tour desks or anyone to book tours with-even worse is no one at reception could advise on when the tour desks would be open. Lovely drinks on arrival but a pity to find the room upgrade paid for (in advance) had clearly been ignored. An honest mistake is one thing but what speaks loudest is how it is handled. Upon notifying reception, the manager on duty (Ruth) who we had personally corresponded with regarding confirming the upgrade could not even bother to come out and apologize or advise that the matter had been corrected. Even worse when it clearly states on the wall she's the manager on duty at the time-badly handled Ruth and after a long travel I definitely would have preferred a smooth checkin process. The pool bar is fantastic. On a separate note, caution transfers from the airport and rather take the taxi. It's not a quick transfer and takes in the region of 2 hours. Surcharge for hiring the safe but spacious rooms.

Room tip: Go all inclusive and opt for a sea facing room, preferably on the 2nd floor
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 31 October 2018

Dear Lotter,

Thank you for being our Guest and for taking the time to share your feedback on your stay in Southern Palms Beach Resort.

We appreciate your positive comments about our resort, friendly staff, good amenities and lovely welcome drink.

We are however very apologetic for the manner in which your requests were handled. All our Tour Agents have their respective desks with different timings here in the Resort where guests can meet the Tour Representative and book excursions. We have raised this issue with our Front office Team so that this error may not be repeated to inconvenience our guests in future.

The Manager on duty as she had previously communicated with you was supposed to meet you on arrival to address all your concerns. We have however addressed the issue with her to ensure that it is not repeated again.

We look forward to the opportunity to welcome you back again.

Thank you once again for choosing Southern Palms Beach Resort for your holiday.

With best regards
Nellie Njonjo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

We were attending wedding at southern Palm .Rooms are not maintained well .All sanitary fittings taps showers and cistern furniture require replacement.Despite being such nice beach location, management neglects hotel rooms which is their main source of income.we were not provided towels till next day evening despite calls to reception n house keeping .Linens and towels require replacement.Food provided breakfast lunch and dinner was very good taste.Tv are very old style .Pool is very nice and well maintained.It looks may be they offer cheaper rate and ignore maintenance.

Date of stay: August 2018
Trip type: Travelled with friends
Thank sureprogr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 31 October 2018

Dear Sureprogr,

Thank you for taking the time to post your review of Southern Palms Beach Resort. We are glad that you enjoyed the food, beach and the pool.

We're very sorry that the resort did not live up to your expectations in ensuring all amenities in your room and the equipments were up to the required standard.

We have noted your concerns and will work upon them to improve our standards for all our other guests in future.

Thank you once again for choosing Southern Palms Beach Resort for your stay.

Kind Regards
Nellie Njonjo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

Stayed at Southern Palms for 4 nights before a safari and 7 nights after. The staff at this hotel are the main asset - very friendly, helpful, courteous and with lovely smiles on their faces.
The rooms are a bit dated but kept spotlessly clean.Very good pool and a lovely beach. A number of activities if you need them. We had an all inclusive package. There was plenty of food available and we could always find something to eat. I think breakfast and lunch were the best meals.

The entertainment was not to my taste and as our rooms were near that area we found it quite loud. It did finish at 11:00pm.

Wi-fi is poor and only available in certain places.

Room tip: Ask for a room away from the entertainment area if you need to get to sleep before it ends or you have young children.
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank ruthbwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 22 October 2018

Dear Ruthbwt,

Thank you for taking the time to share your feedback on your stay at Southern Palms Beach Resort!

We are delighted to hear that you enjoyed your stay and appreciate your compliment on the cleanliness of the resort. We are also glad to hear that you loved our beach, pool and enjoyed the food. Thank you also for appreciating our staff, it’s always a pleasure to be able to share reviews like this with them and show them what a positive impact they have on our guests.

Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the near future.

Kind regards
Nellie Njonjo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

Clean rooms although a little bit dated. Friendly staff and the resort is well equipped with facilities.
All Inclusive for 3 nights Wednesday - Saturday. As a vegetarian, the food selection was excellent for all meals.
Amazing lagoon style swimming pool going upto 1.86m in depth, also a swim up bar.
Situated right on the white beach, we had a sea view room. Wi-Fi was good throughout the resort.
Overall a good trip and will return again.

Date of stay: September 2018
Thank Ravi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 2 November 2018

Dear Ravi,

Thank you for your fabulous review, it was a pleasure for us to have an opportunity to make your stay with us and your holidays in Southern Palms Beach Resort an enjoyable experience. It means a great deal to us to be able to meet our guests’ expectations.

We appreciate your positive comments regarding the food, clean room, pools and your kind words on the hospitality and friendliness of our staff. Our staff love knowing that their effort and friendliness contributes to a better stay for our guests!

Thank you once again for choosing Southern Palms Beach Resort for your stay.

We look forward to the opportunity to welcome you back in the near future.

Kind regards
Nellie Njonjo

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Reviewed 24 September 2018

A beautiful paradise set in Diani. Nice ambience and a variety food and drinks all throughout. Fantastic Pool -as I spent most of my time there. The beach is just next to the hotel and the amazing view all throughout. Staff are very friendly as well.

Room tip: Sea - view room
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Arifa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded 2 November 2018

Dear Arifa,

Thank you for being our Guest and for taking the time to share your feedback on your stay in Southern Palms Beach Resort.
It was a pleasure for us to have an opportunity to make your stay and your holidays with us an enjoyable experience.

Thank you once again for staying with us and we look forward to welcome you back again.

Warm regards
Nellie Njonjo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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