We stayed last week Wed to Sun. I stayed with my husband, my son and wife, daughter and husband and 3 grand children ages 7 months, 1 year 4 months and 7 years. there was a lot of Fun for all ages!! excellent facilities (like 5 different pools) access to the beach and basketball and tennis courts. also Mini golf!!! apartment was very comfortable for all of us, and very well equipped with air conditioned in rooms, kitchen equipped with everything needed, TVs, DVD, etc. It was an excellent experience to share in family with kids!! Highly recommended!!! the rent process was also excellent with Mr. Alonso.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||People with disabilities|
|Older travelers||Families with young children|
|Large groups||People with pets|
|Check-in / front desk||Service|
Overall we loved Aquatika grounds and amenities. The beach and pools were great, and we went knowing that the waterslide and other water activities only ran on weekends, so that wasn't a disappointment.
We rented our condo through Alonso Realty, and were pleased with having someone meet us at the airport to escort us to the property. We did feel as though we were misled regarding the amenities in our specific condo. When we booked the property, we were under the impression our rooftop deck would have elaborate deck furniture as those were the pictures we viewed when booking. 3 days before our departure, we realized that our actual unit (6203) had a six top table and chairs, which was far from what we had thought we were getting in our property. Upon further searching, we realized the unit we thought we had booked was actually 5803, which Alonso told me was already booked for our time there. Alonso assured me our unit was closer to the beach (which it was by about 300 feet) and had a newly remodeled kitchen. While our kitchen did have granite countertops, I don't think I would qualify it as newly remodeled. The rooftop deck was far from what we had hoped for, the chairs were rusted and almost falling apart.
On a more important note, we also read a review on tripadvisor posted the end of December stating our specific unit had bedbugs. We inquired about that as well, and were assured that no bedbugs were ever found in the unit and 2 other families had stayed in our unit since that time without complaints of bedbugs. Upon arrival, I immediately checked for signs of bedbugs and didn't see anything. In the week that we were there, we didn't notice any signs of bedbugs or get any bites.
All in all we had a good experience, and learned to always investigate exactly which unit you are getting with pictures, etc. online before you sign the contract.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
|Families with young children||Large groups|
Beautiful Aquatika! Great place for families with kids! Apartment is very spacious and comfortable! Close to shopping center! We love it! First day we mate a couple who've been here for a month with 2 little kids and they were so existed about kids pool and huge playground . Aquatika is only 20 min away from old San Juan and airport! This place is amazing! We definitely will come back! Thank you AlonsoRealty for helping us to rent this property!
|Check-in / front desk||Service|