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“A true picture of what you get”

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Grecotel Eva Palace
Ranked #1 of 3 Hotels in Kommeno Bay
Certificate of Excellence
Cheshire
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“A true picture of what you get”
Reviewed 7 October 2011

We read a number of mixed reviews before our stay so I thought I would write an honest review as things were when we stayed (26th Sept 2011 in room 147).
Reception – We were booked in quickly and the staff are very helpful. We were given detailed information shown to our room and the porter delivered the bags within 5 minutes (10 out of 10). There was a nice touch in that you could swap dinner for lunch at no cost which meant if you wanted to dine at one of the local restaurants in the evening you could (10 out of 10). The hotel also offers a discount of 11 Euros if you use the a’ la carte restaurant, we did not use this as we felt the discount was short changing us (the hotel charge 20 to 30 Euros for the buffet dinner) 2 out of 10 for this one.
Room – We had a sea view room which had 2 white towel robes, plenty of storage and a fridge. The bathroom was a little weird, it had a white modern suit, wc, bath, shower (over bath) and 2 hand basins but no bidet. The weird thing was the glass screed between the bathroom and the bedroom, this did have a privacy curtain but it was best part of useless. I suspect the designer thought it would be nice to lie in the bath and take in the see view, but it doesn’t work. If you pull the shower curtain over the bath it does provide full privacy. As for the room itself, it was probably a great design in the mid nineties with the CD player being a nice touch then but these days people are looking for a docking station for the ipod not a CD player. The TV was not a flat screen, there was no wifi and the bed linen was 4 star not 5 star. Generally the room had everything you needed but was of a 4 star standard not 5 star (7.5 out of 10).
View – The view from the balcony was 5 star one of the best I have seen, really nice to sit on the balcony late afternoon with a G&T (10 out of 10).
Level 3 bar and reception – These were generally 5 star quality but some of the soft furnishing are showing signs of age (8 out of 10).
Restaurant and food – Generally I could not fault the quality of the food and the level of service was very good. It did not matter what time you ate the buffet breakfast or dinner it was refreshed regularly. The only complaint I have is there is only one toaster which is rubbish and for this reason I reluctantly mark it down to 9 out of 10.
Cleanliness – The place is spotless, all areas 10 out of 10.
Pool area – Good quality sun-beds and plenty of them so I really do not understand why people kept going down and putting towels out. Sun bed covers were provided as were beech towel. The pool we used was salt water. 10 out of 10.
Beach – Again good quality sun-beds and plenty of them, there were also water sports (at additional cost) if you wished to use them. The beach bar was closed and as the hotels claims to be 5 star I would have expected this to be open so 8 out of 10.
Pool bar – Now this is where I have a problem it was expensive and had a poor choice of food. I bought drinks and food on 2 days and on each day they served my drinks in chipped glasses, not what you would expect from a 3 star let a lone an establishment claiming to be 5 star, Burger and chips 15 euros (2 out of 10). Do yourself a favour and take a 5 minute walk up the hill (turn right when you come out of the main entrance) and go to the first bar on the right excellent views wide choice of quality food and drink and 30% cheaper than the hotel and no chipped glasses!!
Cost of food and drink – Just to put things in perspective the Pound has lost more than 20% of its value to the Euro which is not the manager’s fault it’s the UK governments and specifically the Bank of England. Corfu is not the cheap resort it once was in the 80s. So if we use 1.40 euro to the Pound a G&T is 11 euro’s which is about £8 and a beer about £3.60 so it’s about the same as you would pay in a UK 4 or 5 star hotel. We had wine and water with our evening meal and it was between 23 and 28 euros depending on what wine we had (not excessive). 8 out of 10.
Summary – In my opinion this is not a 5 star hotel but a very good 4 star, but did this spoil our holiday no not one bit. The real acid test is would we stay there again, the answer is yes definitely but after this review I might have to use another name. The other thing I asked my self is would I recommend this hotel to friends and relatives again the answer is yes. Overall I would give this hotel 8 out 10.

Room Tip: Take a room with a sea view it is one of the best I have seen in 40 year sof traveling
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank pmattimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,223 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (387)
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English first
Northumberland, England
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 October 2011

We can't understand the negative comments from other reviewers, we found the Eva Palace to be excellent throughout.
We had emailed the hotel in advance and asked for a room without a glass bathroom wall, and were given exactly what we had asked for. Although it was a nice enough room the balcony was small so we asked to change. The reception manager was excellent, she offered us another room instead with absolutely no problem at all.
The choice of food was amazing although we would advise you take the All Inclusive ( Premium Plus) option as this saved us a small fortune on food and drink. It even included one complimentary dinner in the A la Carte restaurant ( fantastic food and service) and all spirits and liquers are International brands.
The hotel is impeccably clean throughout, and we experienced friendly efficient service from every member of the staff.
The whole vibe is laid back and relaxing, so if you are looking for nightlife and action its not for you, however if you love beautiful scenery, clear blue water and the sights and smells of Greece you will love it as we did.
One tip, you must visit the Pelagos bar at the top of the hill - amazing views.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Malandpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 October 2011

My wife and I stayed at this hotel for one week in September.

The positives:
-Beautiful views
-Very clean rooms, excellent housekeeping
-Chrisa, one of the Captains in the restaurant was fantastic and a real credit to the hotel, most of the other staff (including the food and beverage manager) had a very ambivalent attitude towards service, sometimes even rude
-True that the hotel doesn't compete with other 5 star hotels globally, however I had been warned of this prior to coming to Greece
-Someone (presumably a member of staff?) had provided the cats with a 'Cat Palace' and food and water bowls. It would be nice if the hotel went once step further though and arranged some veterinary care for these animals, neutering them would help to contain the population and there was one cat who was limping and needed some medical treatment - could the hotel provide a donation box for guests to contribute to their care? Many guests were very fond of these animals and they deserve to be treated with kindness and humanity. Sadly most of the stray animals in Corfu seemed to be uncared for.

The negatives:
-Wasps - the hotel has an unacceptably dismissive attitude towards this problem. Many guests were really disturbed by them to the point of not being able to sit by the pool/on balconies
-We witnessed some bar staff by the pool being very rude to some elderly guests who had politely requested a wasp deterrent (hotel provides some coffee beans to burn, it is better than nothing). The bar staff claimed to know nothing of these deterrents and told the guests to buy some wasp repellent from the hotel shop - disgusting behaviour that they were too lazy and rude to help and the hotel even wants guests to pay for wasp deterrents?!! The lazy bar staff provided a deterrent for the elderly guests once I had spoken to them, goodness knows where senior management were at this point...
-During our stay we required a doctor. The hotel charges E100 for a doctor to visit. However, other local doctors (not arranged through the hotel) charge only E65 to see you at the hotel, or E45 if you visit them at their surgery. Blatent profiteering by the hotel, thanks Eva Palace for trying to rip-off guests who are unwell. Poor attitude. We were asked re insurance for the medical costs, presumably management find it acceptable that UK insurance companies foot the inflated bills from their doctor?! Anyway, we used a doctor not associated with the hotel which saved us from this profiteering.
-The bar prices are ridiculous. Over E10 for a vodka and coke?! Never seen prices like this, even in far superior hotels. We got a taxi to a supermarket and bought our drinks there on principle.
-There was a sewage smell near the pool and at times in the bathroom. Not good.
-Shades by the pool are fixed, so all guests like up like sardines round the pool. When the sun moves, you can't move the umbrella, so you either burn or move to another area (shades aren't big enough to just move the sunlounger all the time).
-TV only had two channels in English - BBC World and Bloomberg. Not channels that are at all common in UK, Sky News would be better...seemed to be lots of German channels.

The hotel could be so much better, it was a shame that management weren't more interested in their guests (other than making money...).

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Edward8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
evapalace, General Manager at Grecotel Eva Palace, responded to this review, 9 October 2011
Dear Guests,

Thank you for your comments relating to your recent stay at our hotel!
Thank you for commending Chryssa, it is kind of you to mention her personally! She is indeed an excellent employee and has a talent for building a good rapport with our guests. On the other hand, I am sorry to hear that you don’t feel the same way about the other members of staff and management. I can only assume that you didn’t really interact with them! On the contrary, I believe all our employees to be true assets to the hotel, chosen not only for skills but largely also for their personalities and ‘people skills’. If you have read other reviews, you will see ‘friendly staff’ is something that is often mentioned, with regards to our hotel.

We came up with the idea of the cat palace, because we are fond of cats and enjoy looking after them. There are many stray animals in Greece and many stray cats in our area. We do a lot more for them than you think! In the winter we gather them, feed them and neuter them, at our own expense. However, the fact that they find food here in the summer unavoidably leads to more and more cats gathering from the neighbouring areas. When we ask our guests not to feed the cats, this is not because we do not want them to be treated with kindness, it is because they get used to being fed in the restaurant and therefore keep coming into the restaurant. This is one of the reasons we created the cat palace; to attract the cats and deter them from going near the restaurant. Unfortunately, the tasty treats offered by guests are more attractive than the dry food we put down for them and they therefore still prefer to gather near the restaurant. It is difficult to explain this to each guest and as in this instance, our actions seem to be easily misinterpreted or not fully understood. We are trying to help the cats in every possible way. If the other businesses in the area did the same for them as we do, the problem would not be so great. Instead, most do nothing and the cats come here to eat, drink, and multiply each summer and the situation doesn’t seem to change, despite our efforts.

We do not have a dismissive behavior towards the wasps. We simply acknowledge the problem. This is unfortunately a true problem in Corfu at this time of year. We have done everything in our power to prevent them but there is no absolute solution to this natural phenomenon. If you know of one, please share it with us! We will certainly welcome any advice you may have as this is a big concern for us as well as other hotels in the area.

I am struggling to believe what you say about the elderly couple at the pool bar. We have several ointments for wasp stings: antihistamine gel and ammonia among others. We also have epinephrine injections for very serious allergic reactions. We are well prepared throughout the hotel, including at the beach & pool bar. No, we do not offer proactive treatment such as wasp repellent spray or ointment. This is something that guests generally carry with them. It can also be bought at the sundries shop. I am guessing that this was a misunderstanding among ‘insect repellent’ and ‘insect bite ointment’.

As a hotel and primarily an accommodation, food & beverage provider, medical care is not one of our service provisions. We have a doctor with whom we collaborate, because we like to be ready to recommend a doctor to our guests, who is willing to visit the hotel whenever necessary, even in the middle of the night. Not many doctors do this for someone who is not a steady patient! For your information, we make € 0 out of this collaboration and that is the truth. I don’t believe that we forced you to be visited by our doctor. Our guests are free to make their choices and go off property to seek medical assistance, speak to the Tour Operator representative or whatever else they want. As a hotel, we merely want to have an option for our guests, if they ask our assistance. I think your attitude towards us on this point is totally unfair!

The beverages at the Eva Palace are more expensive than in the supermarket. I admit that this is true! The drinks in 5 star hotels can be expensive. Guests have mentioned this in the past also. That is why we reduced the prices of our most popular beverages by about 20% last season and have also introduced the Premium Plus package, whereby all beverages are already paid for and at a very reasonable price. I doubt you will hear from any guest that this package does not offer excellent value for money.

We try our best to show interest in our guests and listen to their opinions. It is not humanly possible for our members of management to be present at every single service transaction. Trust me though when I tell you that a member of management is always close by to offer assistance, information and listen to our guests’ concerns. It is indeed a pity that you did not speak to a member of my management team during your stay. That would have given us the chance to explain many of the things that you clearly misinterpreted.

The management at this hotel is very interested in its guests and I am sorry you feel otherwise. However, the Eva Palace is a profit making organization and not a charity. Therefore, besides attending to our guests, it is also very important that the hotel generates profit which is at least sufficient to sustain its operation. I believe this is common practice in most hotels.

I remain at your disposal for any further clarification you may require.

Mr. Stratos Mavralexakis
General Manager
Grecotel Eva Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellingborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 October 2011

Let's start with the plus points, fantastic views and friendly staff. However the minus points outweighed these for us. Food was only 3 star not 5 star quality and if you are vegetarian your choice is minimal. Wasps just spoilt everything with little being offered to prevent it, from being all over the food in the restaurant, to invading us around the pool.Cats roaming around the tables whilst eating is not acceptable at any level especially 5*. Access to pool & beach areas difficult for anyone elderly or with mobility problems. Also strong smell of sewerage around the hotel. Room did not qualify as 5 star, only basic. If you book this hotel we strongly recommend you take up all inclusive option, as we didn't and found lunch & all drinks extremely expensive.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 October 2011

Stayed second half September and lookked forward to 5 star accommodation.
Food choice and quality was very good whether at breakfast or evening time and meal times gave you plenty of options with out having to rush around.

Restaurant staff were very friendly but surprised that no attempt was made to let you pass in the restaurant area moreover it appeared you were expected to give way.Not what you would expect at all.

Our room service varied from day to day in that your room was cleaned and ready more often that not in the afternoon which is not what you would expect from a 5 Star hotel. Very surprisingly towels quite often had holes in them which is very poor and shows a lack of quality control.

In common with many hotels there are quite often cats walking around which most people have no problem with as they like to give them little food treats.

Much to our amazement one of the hotel restaurant staff chose to tell us we should not feed the cats and yet feeding them was very common place by holiday makers.

One very troublesome problem we did experience was Wasps and lots of them at meal times and not attempt whatsoever was made by the hotel to deal with this issue. If time had been spent dealing with this issue rather than concerning themselves with giving little treats to cats then everybody would have been a lot happier.

All in all this was not a 5 Star hotel at best 4 Star

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HUGH024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grecotel Eva Palace

Property: Grecotel Eva Palace
Address: P.O. Box 57 | Tzavros, Kommeno Bay 49083, Greece
Phone Number:
Region: Greece > Ionian Islands > Corfu > Kommeno Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Kommeno Bay
Price range (per night): ₹ 9,133 - ₹ 40,096
Hotel Class:5 star — Grecotel Eva Palace 5*
Number of rooms: 225
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Also Known As:
Grecotel Eva Palace Hotel Kommeno Bay
Grecotel Eva Palace Kommeno Bay
Grecotel Eva Palace Corfu/Kommeno Bay

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