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All reviews the river nice hotel business trip nice view nice breakfast lobby bar high quality short stay room service is also little bit double room rooms are modern place to stay gym ust riverside reception
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4 - 9 of 168 reviews
Reviewed 27 September 2018

I was surprised in the good sense by the quality of service, facilities and comfort. The restaurant was simple but honest, with a good quality of food.
The only problem I've noticed it was some lack of space to get into the shower cabin.
I'm sure I'll come back!

  • Stayed: September 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank jnpolicarpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fatihiskin, General Manager at Dedeman Oskemen Tavros Hotel, responded to this reviewResponded 1 October 2018

Dear Valuable Guest,

Thank you for taking the time to leave you review regarding your recent stay with us. Receiving an evaluation from a frequent traveller such as you is one way we can monitor our standards and effect change where necessary. We really appreciate the warm words about the hotel you kindly left.

You may rest assured that our top priority at all times will remain to make your stay with us as much comfortable and safe as possible and we will do our best to make your next stay with us really unforgettable.

Once again, we would like to thank you for choosing Dedeman Oskemen Tavros for your stay in Ust-Kamenogorsk and hope to welcome you back in the hotel soon.

--
Best Regards,

Fatih İşkin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018

The hotel itself is beautiful, my room was comfortable and the rest of the facilities (fitness room, saunas, restaurant) are also a very good point.
But from my point of view the treat of some people form the staff should really improve and the service should be much faster (some times is extremely slow, like the restaurant). I understand the hotel is in a country where the official languages are Kazak and Russian, but in a place like that all their staff should speak English and that not always happens...
And then, being there for business and not being able to watch the TV because of a heavy rain...
Besides this things, the overall was good.

Room Tip: Best views are on the rooms facing the river.
  • Stayed: July 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank PauP66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fatihiskin, General Manager at Dedeman Oskemen Tavros Hotel, responded to this reviewResponded 31 July 2018

Dear Valuable Guest,

We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Dedeman Oskemen Tavros Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.
We do hope that we will be in a position to Welcome you back at the Dedeman Oskemen Tavros Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,

Fatih İşkin
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018 via mobile

It’s by far NOT a 5 star hotel. The furniture is old. In the restroom you can hear your neighbor sitting next to you.)
At the picture you can the way they prepare eggs Benedict. When I ask them to change it to proper ones, they simply refused saying that “our chef told us that “this is the way how we make eggs Benedict.” )) ‍♂️

Stayed: June 2018, travelled on business
Thank Qazaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fatihiskin, General Manager at Dedeman Oskemen Tavros Hotel, responded to this reviewResponded 6 July 2018

Dear Valuable Guest,

We would like to thank you for taking the time and trouble to write to us regarding your less than enjoyable experience at the Dedeman Oskemen Tavros Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort.
We do hope that we will be in a position to Welcome you back at the Dedeman Oskemen Tavros Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind Regards,

Fatih İşkin
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

I think that this hotel is the best in Kazakhstan at such price segment. The location is wonderful and the service is really good. We spent here 5 days at the business trip and will be very glad to visit this hotel again.
I wish you to have more good clients!

Stayed: June 2018, travelled on business
Thank Юлия С
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fatihiskin, General Manager at Dedeman Oskemen Tavros Hotel, responded to this reviewResponded 18 June 2018

Dear Valuable Guest,

Thank you for taking the time to leave you review regarding your recent stay with us. Receiving an evaluation from a frequent traveller such as you is one way we can monitor our standards and effect change where necessary. We really appreciate the warm words about the hotel you kindly left.

You may rest assured that our top priority at all times will remain to make your stay with us as much comfortable and safe as possible and we will do our best to make your next stay with us really unforgettable.

Once again, we would like to thank you for choosing Dedeman Oskemen Tavros for your stay in Ust-Kamenogorsk and hope to welcome you back in the hotel soon.

--
Best Regards,

Fatih İşkin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

The location and view is great. The hotel is really nice. They even provide umbrellas if it rains. The only point is that in a smaller room you can hear your neighbour talking or doing something else. Also they did not provide me with water I requested once at the receiption because I was in a hurry and did not want to go up to the room. They have a nice breakfast, and summer terrace tables outside, hamam and gym. The receiption service is great, very helpful! The room service is also great and fast! The food was really delicious!

Room Tip: Use the rooms in the left block of the building for better cell phone connection
  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank castle-builder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fatihiskin, General Manager at Dedeman Oskemen Tavros Hotel, responded to this reviewResponded 18 June 2018

Dear Valuable Guest,

Thank you for taking the time to leave you review regarding your recent stay with us. Receiving an evaluation from a frequent traveller such as you is one way we can monitor our standards and effect change where necessary. We really appreciate the warm words about the hotel you kindly left.

You may rest assured that our top priority at all times will remain to make your stay with us as much comfortable and safe as possible and we will do our best to make your next stay with us really unforgettable.

Once again, we would like to thank you for choosing Dedeman Oskemen Tavros for your stay in Ust-Kamenogorsk and hope to welcome you back in the hotel soon.

--
Best Regards,

Fatih İşkin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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