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Traveller rating
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All reviews hotel located excellent hotel swimming pool food quality is good stayed here for one night the hotel manager staff behaviour house keeping clean rooms comfortable stay room service bed room nice garden beautiful property nice experience home away from home santu
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Reviewed 1 June 2022

Great Experience and peaceful time staying in Hotel Royal Bengal.
Location is very good.
Air flow in the rooms are good.
Completely being with the nature with Green Filed, Swimming Pool adding value.
Foods are good, you need to specify what you need to get the best one.
Reservation process is good.
Members are cooperative, seek help for any assistance.
Room Services are good, seek help for assistance.
Transport arrangement is good as well.

Room tip: Call Reception for facilities and availability to get guidance on that moment.
Date of stay: May 2022
    • Rooms
    • Service
Thank sudipepi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Royal Bengal, Guest Services / Front Office at Hotel Royal Bengal, responded to this reviewResponded 6 June 2022

Greetings from all of us at Hotel Royal Bengal Santiniketan!!
We would like to thank you for taking out time to share the feedback of your stay with us. Our team continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of excellence. We will definitely keep your suggestion in mind and try to upgrade the same.. We hope to continue being your preferred hotel in Santiniketan and take this opportunity to assure you of our best attention and service at all times.
Hope to see you soon.
Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2022

Thanks for the hospitality provided. But I wanted to highlight some points which I have observed during my stay.

1) Bathroom : No toiletries have been provided. Even told to the reception, still no toiletries have been provided by them. Being a luxurious hotel in Bolpur, these are the basic necessities needs to be provided.
2) Complementary Breakfast : In the cafeteria section, when we have asked for Egg pouch, the waiter in the cafeteria denied to provide the same. But we have observed that, Egg pouch was given to some other guests who were present in the cafeteria. Later, after a brief conversation with the other waiter, they have agreed to provide the food item.
My concern is, if you are delivering some food items in the cafeteria, then it should be equally provided to the guests present in the cafeteria.
3) Quality of the food : The food items present in the cafeteria are overpriced and the food provided by them are not upto the mark. They have to equally check their fooding section as that is also a prime part of the hotel hospitality.
Apart from that, we enjoyed a lot staying in the hotel.

Room tip: Swimming pool side view is good.
Date of stay: May 2022
    • Value
    • Location
    • Service
Thank 364sabyasachis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Royal Bengal, Guest Services / Front Office at Hotel Royal Bengal, responded to this reviewResponded 20 June 2022

Dear Sir,
we apologize for the unfortunate incidences that you faced during your stay at our property.
It feels very disheartening to see any of our guests unhappy with our services. Hospitality is a team work and we work as a team to satisfy our guests. There are various departments that work together to run the property. Though we try our best to provide our guests with the best of services ,but sometimes we do fail to achieve 100%.
1) We provide toiletries for all category of rooms, but can't understand the reason why this happed to you. We have talked to our housekeeping department to look into this matter.
2) We provide a fixed menu of breakfast for the rooms that booked under CP plans. But the rooms which are booked under the EP plan are not provided with complimentary breakfast. Those guests orders their breakfast from the a-la-carte menu which is chargeable. The guest who was provided with the egg pouch was ordering the food at an extra charge as their room was not booked under the complimentary breakfast scheme. There was a misunderstanding regarding this matter.
3) We always try to keep the food prices at a reasonable rate but unfortunately you found the price of food over priced. We will definitely look into your suggestion about the standard of food and try our best to make it better.
We assure you a much better experience on your next visit.
Looking forward to serve you soon.
Warm regards
Team Royal Bengal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2022 via mobile

We planned for a 2N / 3D tour to Shantiniketan. Considering the vicinity of this hotel and based on the ratings, we (my family) chose this place for our stay. We also made pre-booking online.

Following are few observations for all future tourists who might want to stay in this property:

Good::
1. The location is very convenient and nearby for all the prominent places (Visva Bharati, Sonajhuri / Khoai mela, Kopai river, Amar kutir, Sreejoni Shilpogram etc)
2. If you are looking for customized home style food in the hotel, then this can be your choice

Bad::
1. Staff behaviour is very very rude and they (front desk) are not at all helpful. They are always very reluctant
2. The rooms & toilets are NOT at all clean. There are stains everywhere
3. The towels, bedsheets are extremely dirty (even after cleaning) and there are various coloured stains all over (so be aware)
4. Although the rooms have water heaters, but those are centrally controlled by front desk. Hence, you need to explicitly ask them to turn it on when you need hot water
5. Although food can be customised, but quality & taste of food is not up to the mark. Most importantly, be extremely cautious when food is delivered, because you might find extra toppings like dead mosquitos as complimentary offer
6. The restaurant also offers a natural feeling as you will be surrounded by mosquitos and flies
7. If you are staying on higher floors then be ready for daily exercise as the elevator facility is dwindling
8. Although they will say that there is a parking, but it is actually on the open road
9. The swimming pool water is sinking and of green colour
10. Last but not the least, the mini refrigerators in the rooms are like gas chambers. Be careful before opening. That stinking smell might kill you

Room tip: Mediocre stay at star price, on the road parking, Stinking rooms, dirty linens and mosquito topped food
Date of stay: May 2022
Trip type: Travelled with family
Thank Joydeep R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 April 2022 via mobile

In Bolpur town one of the most reliable and start rating hotel, stuff behavior is good enough, rooms services are also good. Good place to stay with your family. Air conditioning system need to be upgrade little more.

Date of stay: April 2022
Trip type: Travelled with family
Thank 007arnab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Royal Bengal, Guest Services / Front Office at Hotel Royal Bengal, responded to this reviewResponded 6 May 2022

Greetings from all of us at Hotel Royal Bengal Santiniketan!!
We would like to thank you for taking out time to share the feedback of your stay with us. Our team continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of excellence. We will definitely keep your suggestion in mind and try to upgrade the same.. We hope to continue being your preferred hotel in Santiniketan and take this opportunity to assure you of our best attention and service at all times.
Hope to see you soon.
Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2022 via mobile

I am really happy with accommodation of hotel royal bengal. The hotel is situated in a very decent place. Behaviour of the stuffs are really very good. Foods are delicious. And the swimming pool,,, i really miss it.

Date of stay: April 2022
Trip type: Travelled with family
Thank debasis30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Royal Bengal, Guest Services / Front Office at Hotel Royal Bengal, responded to this reviewResponded 21 April 2022

Dear Sir,
Thank you so much for choosing to stay with us and for sharing your valued feedback. It was indeed a pleasure to host you. We are glad to see that you were satisfied with all aspects of your stay. The entire team of our hotel is delighted to see their service being appreciated in this forum.
We hope to continue being your preferred hotel in Santiniketan and take this opportunity to assure you of our best attention and service at all times.
Thank you once again for taking out the time to write this amazing review.
It was such a pleasure to have you as our guest..
Hope to see you soon.
Warm regards,
Team Royal Bengal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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