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All reviews nice place to stay play area service boys air conditioned lunch and dinner rooms are spacious ambience bustle trees
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Reviewed 21 February 2017

The First thing to mention is that the charges of the Hotel is 5000/- and for room service you have to literally run after the staff to get it done. You ask for the tea in the morning and it will be delivered to you by afternoon.

Never plan to stay here to spoil your holiday.

Room Tip: Never opt for this hotel
  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank PointZeroIn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2017

Undoubtedly, one of the worst hotels/resorts I have ever stayed. The location is good, but that's where it ends. The property is not maintained and is in shambles. The staff, though courteous (most of the times!), are not trained to serve guests and are always in a fire-fighting mode. The rooms are not serviced properly - with basic things like clean towels and bed sheets missing with a non-functioning intercom. There is one Mr. Gurmukh Jethwani - the Director of Mark Hotels & Resorts Private Limited - who sits in some Kolkata office, trying to manage this property at Santiniketan, with utterly incompetent staff and dubious service standards - but charges customers 5 star rates, when its not even worth a star...what a sham!

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
2  Thank AngshumanD5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2017 via mobile

Pathetic hotel, pathetic rooms, pathetic room service. The property is not at all maintained, the rooms charges are exorbitant and the service given is horrible. The staffs, manager and the owner everyone is highly ill-mannered, just do not bothered to attend to guest or their complains. All they are bothered about is the payment. And the room charges does not include the room service or house keeping is what their explanation is. Never book a room in this hotel

Stayed: January 2017, travelled with friends
2  Thank Wridheema S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

I have just checked out of the hotel and my car is smelling better than their rooms and facility. Very poor maintained with hardly and staff to manage guests and normal room service. When the tariffs are decided does the hotel even categorise what kind of room and service which should be provided.

It is complete turn down for and spoiled mood place for a VACATION.
Not recommended at all.

Stayed: January 2017, travelled with friends
Thank Abhishek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

It is an over-hyped hotel.... nothing as shown in the images... They charge Tariffs of a 5* hotel but actually it is not even 1*. Do not expect any kind of room service... either the EPABX does not work or they do not pickup the phone .... we called for Tea at 7am and inspite for 4 reminders, we did not get the Tea by 12noon. In bathroom, all taps leak and it becomes quite dirty and messy. The bathrooms do not have exhaust fan... towels are dirty and un-hygenic... cannot use

Stayed: January 2017, travelled with friends
Thank MUKESH1978_34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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