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All reviews nice place to stay service boys air conditioned lunch and dinner rooms are spacious ambience bustle trees
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Reviewed 6 February 2017

Undoubtedly, one of the worst hotels/resorts I have ever stayed. The location is good, but that's where it ends. The property is not maintained and is in shambles. The staff, though courteous (most of the times!), are not trained to serve guests and are always in a fire-fighting mode. The rooms are not serviced properly - with basic things like clean towels and bed sheets missing with a non-functioning intercom. There is one Mr. Gurmukh Jethwani - the Director of Mark Hotels & Resorts Private Limited - who sits in some Kolkata office, trying to manage this property at Santiniketan, with utterly incompetent staff and dubious service standards - but charges customers 5 star rates, when its not even worth a star...what a sham!

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
2  Thank AngshumanD5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2017 via mobile

Pathetic hotel, pathetic rooms, pathetic room service. The property is not at all maintained, the rooms charges are exorbitant and the service given is horrible. The staffs, manager and the owner everyone is highly ill-mannered, just do not bothered to attend to guest or their complains. All they are bothered about is the payment. And the room charges does not include the room service or house keeping is what their explanation is. Never book a room in this hotel

Stayed: January 2017, travelled with friends
2  Thank Wridheema S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

I have just checked out of the hotel and my car is smelling better than their rooms and facility. Very poor maintained with hardly and staff to manage guests and normal room service. When the tariffs are decided does the hotel even categorise what kind of room and service which should be provided.

It is complete turn down for and spoiled mood place for a VACATION.
Not recommended at all.

Stayed: January 2017, travelled with friends
Thank Abhishek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017 via mobile

It is an over-hyped hotel.... nothing as shown in the images... They charge Tariffs of a 5* hotel but actually it is not even 1*. Do not expect any kind of room service... either the EPABX does not work or they do not pickup the phone .... we called for Tea at 7am and inspite for 4 reminders, we did not get the Tea by 12noon. In bathroom, all taps leak and it becomes quite dirty and messy. The bathrooms do not have exhaust fan... towels are dirty and un-hygenic... cannot use

Stayed: January 2017, travelled with friends
Thank MUKESH1978_34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2017

This large property in Shantiniketan is a complete dampener. It does everything to sink your mood in Tagore-land. Billed (Hyped!) as one of Shantiniketan's finest, it could easily be the worst! We stayed in one of the newly done-up rooms, and whilst the room was part of a room room cottage with a private balcony at the rear, overlooking a lake and the expansive grounds, the dirty waters of the lake and the ill-maintained grounds did nothing to make us venture out. The room and bathroom were decent (they had been renovated recently) with a sitting space at the entrance but the AC looked from another era and so did the TV. Room service is abysmal, someone will appear after 15 minutes of your call; service staff are really less in number compared to the property size and number of rooms. The fooding was a part of our package, and we had to eat at the restaurant where the buffet spread was kept. The lighting is very poor here; you literally need to ask the service guys about the food item because of poor lighting. Food was OK. (The fish served was fresh and delectable). There's a Games Room and the gym, but both had seem better days. Now coming to the grounds, the saddest part is to see the unkempt grounds, overrun by shrubbery, cows grazing, gazebos overun by overgrowth. Its a complete mess! I've never felt more cheated by a property which markets itself otherwise and comes a total cropper in reality. I was charged INR 8,000 per night for a double room, and since I was visiting during Poush Mela (23-25th December), i had to give in to the fleecing, since there was nothing else available. My IPAD too missing from the room, and just a couple of concerned look apart from the Director, i got nothing else in return.

Definitely one of my worst hotel experiences.

Room Tip: Go for the new renovated rooms
  • Stayed: December 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank shupornaadey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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