We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Never Again - Disgusting!” 2 of 5 bubbles
Review of Heng Heng Guesthouse And Restuarant

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Heng Heng Guesthouse And Restuarant
Ranked #5 of 19 Kratie B&B and Inns
Birmingham
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Never Again - Disgusting!”
2 of 5 bubbles Reviewed 24 April 2011

We stayed at Heng Heng Guesthouse for 2 nights, our main reason for visiting Kratie was to see the freshwater dolphins. As there isn't a great deal else in the town, we thought we would spend $15 (which is quite a lot for this town) and stay somewhere nice.

Initially the room seemed quite nice, they are fairly spacious and you get aircon, hot shower and cable TV. After we checked in and paid for 2nights, one of the staff told us, that we cant actually use the aircon or TV because the hotel runs off a generator during the daytime & it isn't powerful enough. They also couldn't confirm what times the power would be on - which was pretty annoying.

The next annoyance with this hotel is the fact that in the evening, the place is covered in bugs - not just the foyer area - our room and bed was swarmed with all kinds of bugs. We reported it to reception & their answer to this was just to brush the bugs off the bed onto the floor. This didn't really seem to solve the problem. After a bit more complaining, they used insecticide around the room and brushed some of the insects into the hallway.

It seemed that the Kratie as a whole had a lot of bugs, you definitely need DEET.

For some unknown reason, even though we had had a few problems with the hotel, we gave them the benefit of the doubt and decided to get our laundry done. After travelling South East Asia for 3 months and getting our laundry done on a weekly basis, we have not had any problems. Heng Heng charge $1.5 per kilo for laundry which is about double the other prices we had paid in Cambodia. On returning the laundry, a few items where still wet and 3 others had pink stains across them. When I complained to the staff about this, they just laughed and said we need to separate our laundry better.

We ate in the restaurant during our stay, the food is OK - nothing to write home about so I'm unsure of why it is featured in the Lonely Planet.

From what I have wrote, it is pretty obvious that I don't recommend this hotel. There are a few other options located near the riverfront, if you are looking for somewhere budget, then the side streets off the riverfront (away from the market) seem cheaper.

Anyway, after all that complaining, I have to say that seeing the freshwater dolphins was amazing - we saw quite a few in the 30 mins we spent on the river so the visit to Kratie was well worth it. I would just stay somewhere else if I had the time again.

  • Stayed April 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank BirminghamHcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

84 reviews from our community

Traveller rating
    2
    26
    27
    15
    14
See reviews for
5
33
20
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Hotels you might also like...
Travellers also viewed these Kratie hotels
0.0 km away
River Dolphin Hotel
River Dolphin Hotel
#2 of 5 in Kratie
4.0 of 5 bubbles 168 reviews
0.0 km away
Mekong Dolphin Hotel
Mekong Dolphin Hotel
#3 of 5 in Kratie
3.0 of 5 bubbles 65 reviews
0.0 km away
Le Tonle Guesthouse
Le Tonle Guesthouse
#1 of 19 in Kratie
4.5 of 5 bubbles 218 reviews
Show Prices
Show Prices
Show Prices
0.0 km away
Heng Heng Hotel 2
Heng Heng Hotel 2
#1 of 12 in Kratie
3.5 of 5 bubbles 23 reviews
0.0 km away
Arun Mekong Guesthouse
Arun Mekong Guesthouse
#2 of 19 in Kratie
4.0 of 5 bubbles 45 reviews
0.0 km away
Star Guesthouse
Star Guesthouse
#2 of 12 in Kratie
3.5 of 5 bubbles 66 reviews
Show Prices
Show Prices
Show Prices

Been to Heng Heng Guesthouse And Restuarant? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Heng Heng Guesthouse And Restuarant

Property: Heng Heng Guesthouse And Restuarant
Address: Riverfront road, Rd No. 10 | Vithey Preah Sorammarith, Kratie, Cambodia
Region: Cambodia > Kratie Province > Kratie
Hotel Style:
Ranked #5 of 19 B&Bs / Inns in Kratie
Number of rooms: 23
Reservation Options:
TripAdvisor is proud to partner with Agoda so you can book your Heng Heng Guesthouse And Restuarant reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing