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All reviews close to the airport early flight clear swimming pool spacious room clean hotel nice service free airport transfer minutes from the airport nice pool transit hotel breakfast menu is rote island nice stay front office business trip star hotel free wifi
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Reviewed 26 April 2018

Decided to book the hotel because it provides airport pick up. cost a little bit more compared to other hotel but this was the bait. turns out my flight got delayed an arrived an hour later. no one picked me up; rang the hotel just to found out that service stops at 10pm. this info was not shown when booking. Later I asked for early breakfast; was considering to just book for the room to save money but they guy at the receptionist assured me that breakfast can be ready as early as 5 am. no! it was not, in fact he forgot to write down my order (and the other person). I actually feel like I am in the position to ask my money back; but having a long travel and crappy sleep; I don't have energy to complain.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Json D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeoKupang, Front Office Manager at Hotel NEO Eltari Kupang, responded to this reviewResponded 27 April 2018

Dear Json D

Thank you for choosing NEO Eltari Kupang Hotel for your stay and Thank you for taking the time to write such a detailed review. All your comments are essential to ducting our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

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Reviewed 17 February 2018 via mobile

a decent new hotel with simple decoration and service.. it is situated just a km from the airport.. it is worth to stay a night for transit before your flight.. hopefully, the maintenance will be maintained well

Date of stay: February 2018
Thank andreasaka94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeoKupang, Front Office Manager at Hotel NEO Eltari Kupang, responded to this reviewResponded 20 February 2018

Dear Andreas K,

Thank you for taking the time to leave a review on your current experience stay at NEO Eltari Kupang. We are really glad to hear your compliment about our place.

We assure you that we are taking steps in order to meet the expectations and strife to give the best that we can to fulfill that. Definitely we will share your satisfied level to all the teams to let them know you met your expectation overall.

We do hope you and family have a good quality time, and the memories will bring you back in the near future.

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Reviewed 23 January 2018 via mobile

The location is less than 10 minutes from the airport and 20 to the town center. Quite spacious room and some with balconies. Rooms facing the bay have nice few looking over the water and island across the bay. Amenities standard but necessary ones are there. Wifi works well and this is very helpful since my phone connection was rather bad. Friendly and polite staffs. Overall it's a good stay for my business trip. In addition there's an excellent grill fish restaurant opposite the street.

Date of stay: January 2018
Trip type: Travelled on business
Thank bobbysumarkho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeoKupang, Front Office Manager at Hotel NEO Eltari Kupang, responded to this reviewResponded 25 January 2018

Dear Bobby S,

We are delighted to know that you had an enjoyable experience with our services and facilities on your recent stay at our hotel, while the team took a good care of you. Here at NEO Eltari Kupang we work tirelessly to ensure we provide the best service in class and it’s rewarding to know that we succeeded.

Hopefully your current experience will lead you back to serve you more better at NEO Eltari Kupang. Your home in Kupang.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile

Stayed for 3 nights for business.
Plus:
- Surprisingly spacious room
- Clean bedroom & bathroom
- Comfy bed
- Nice pool overlooking the bay (although not too close to the beach)

Minus:
- Not to pleasant view from the room (esp for lower floors not overlooking the pool)
- Not located by the beach
- Unreliable internet
- So so breakfast choice & taste

Tips:
Ask for room on higher floors overlooking the pool for best view.

Still recommended for a pleasant business stay.

Date of stay: October 2017
Trip type: Travelled on business
Thank ASukadis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeoKupang, Front Office Manager at Hotel NEO Eltari Kupang, responded to this reviewResponded 3 January 2018

Dear Asoekadis,

Thank you for spending the time to share your experience during staying at NEO Eltari Kupang, so delighted to received your kind notes.

In regards internet connection, please allow me to express my sincerest apologies. This is caused by the damage due to strong winds that hit the network in Kupang city, so the internet network throughout in Kupang area was not working for a moment.

We strive to provide a superior service experience for every customer, therefore your constructive comment is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you and appreciated your sharing, hopefully your current experience will lead you back at NEO Eltari Kupang. Your home in Kupang.


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Reviewed 23 November 2017

Had a really comfy stay in one of the nice luxury rooms. Friendly staff that helps with (free) airport transfers, motorbike rental, laundry and luggage storage while visiting Rote Island. Special thanks to manager Hassan who gave us the hotel experience where everyone is looking for.

Date of stay: November 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Guidov470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeoKupang, Front Office Manager at Hotel NEO Eltari Kupang, responded to this reviewResponded 24 November 2017

Dear Guido V,

Thank you for sharing your experience at NEO Eltari Kupang.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

We thank you for review and we do hope this experience will lead you back to us in the near future. All of our teams look forward to welcome you back at NEO Eltari Kupang, Your home in Kupang.

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